Edwards Chevrolet Downtown

Oil Change and warranty work Scheduled my appt to have my oil changed and some minor warranty work done. Delivered my truck and the work was completed correctly and on time. Servi Scheduled my appt to have my oil changed and some minor warranty work done. Delivered my truck and the work was completed correctly and on time. Service personnel are very kind and explained all work completed. Recommend this location highly!!! More

Awesome service Scott in the service department is awesome. His knowledge is just untouchable. I have to give a high 5 to the entire department even Ms Bonita the cas Scott in the service department is awesome. His knowledge is just untouchable. I have to give a high 5 to the entire department even Ms Bonita the cashier, she knows when something looks odd in the service order. Also, Jason another service man who's willing to help out when needed. Edwards has a great crew and I truly hope they are being recognized as such. If not, then I will need to contact Instagram and let them know that Edwards Chevrolet does not value theie employees. Toya More

Good experience I had called prior to arrival about a 2017 Silverado pick up truck I had found online. When I arrived, the manager was waiting and immediately assign I had called prior to arrival about a 2017 Silverado pick up truck I had found online. When I arrived, the manager was waiting and immediately assigned a salesman (Jonathan Hollman) to help me. The truck was very clean and the salesman was very knowledgeable. He was very professional and with the help of the finance department, we had a very smooth transaction. I would recommend Edwards Chevrolet to anyone. More

Go Chevrolet Brought my Camaro in and it was evaluated quickly, recieved a rental car, on my way in 4 days. I would bring my car back. Brought my Camaro in and it was evaluated quickly, recieved a rental car, on my way in 4 days. I would bring my car back. More

I am very Satisfied!! My time at the dealership was a good one. Everyone was very polite and professional. I am happy with my choice, this is my second vehicle from Edwar My time at the dealership was a good one. Everyone was very polite and professional. I am happy with my choice, this is my second vehicle from Edwards. More

Tire Service The service experience was very professional and excellent. I was able to get in and out in a timely matter. Thank you so much for all of your help! The service experience was very professional and excellent. I was able to get in and out in a timely matter. Thank you so much for all of your help! More

Great service! I am very satisfied! I schedule an appointment, they got me in and out and no time...very polite and professional!I would recommend this dealership to anyone! Thanks I schedule an appointment, they got me in and out and no time...very polite and professional!I would recommend this dealership to anyone! Thanks More

New Equinox We have bought multiple vehicles at Edwards Chevrolet. The sales staff is always friendly, helpful, and professional. We were very happy to work with We have bought multiple vehicles at Edwards Chevrolet. The sales staff is always friendly, helpful, and professional. We were very happy to work with Jonathan Hollman onnour most recent purchase. More

Frustrating and Inconvenient service department I've purchased two new trucks since 2015 at Edwards downtown and I've had very good experiences with their sales department, but their service departm I've purchased two new trucks since 2015 at Edwards downtown and I've had very good experiences with their sales department, but their service department has always been terrible from my point of view. Issues -They don't have a shuttle service unless you work downtown. I don't. Every other service shop I've worked with will shuttle within a 10 or 15 mile radius. They seem completely oblivious to this issue and not interested in correcting it. -I purchased a new 2018 Silverado a couple of weeks ago and they could only find one key. They promised another key and key fob. I returned to get the additional key set and was told beforehand it would take an hour to program. It took almost two hours and they programmed the keys incorrectly for driver 2 and driver 3. No driver one key. It was late in the day so they told me come back another day and try again. When making the second appointment I told them I didn't have another two hours of my time to spend waiting. After a very tense conversation with Scott McKee and a call back they reluctantly agreed to provide a loaner for this service appointment. Keep in mind I purchased a new truck for which they still had not provided what was promised from the sale and they were irritated at me for not wanting to spend another two hours of my time waiting. -Also, while on the phone with Scott Mckee I asked about a concern I have with the truck coolant temp while towing. The coolant temp seems to be significantly higher than normal in certain situations. Instead of considering my concern, Scott immediately (over the phone) decided there was no issue. He didn't research service bulletins, or consult with a mechanic or even consider there may be an issue. He decided instead to read the owners manual to me. If I was running the service dept at Edwards I would certainly want to know about this lack of consideration and lack of respect for customers, but this is only my most recent experience. It's been this way every time I've dealt with them since 2015. I've used Hendrick Chevrolet service for the past several years and that's where I'll take this new truck for service as well. Edwards Chevrolet, I'll see you when I'm ready for a new truck. You won't see me in the service department again. More

Ordered accessover phone and service had installed in hours. I've found the guys at Edwards always striving to provide the best service possible! Keeps me coming back... Why a 25 word minimum? I almost quit writ I've found the guys at Edwards always striving to provide the best service possible! Keeps me coming back... Why a 25 word minimum? I almost quit writing the response... More