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Edwards Chevrolet Downtown

Birmingham, AL

Overview
Reviews
4.5
2,343 Reviews
Call Dealership (205) 716-3330
View Awards

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,343 reviews

February 24, 2023

Service was excellent and my Chevy runs like a champ ! Thank you Edwards Chevrolet for this More

by MARLONIS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
Report | Print
Feb 27, 2023 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~ Mary Kay Graham, Customer Relations Manager

Helpful
February 24, 2023

I had a diagnostic check done and really did get much info on what was really wrong with my car. The wrote: PC VALVE 808.88 PCV VALVE: 16.57 SPARK PLUGS: 332.02. I waste of money. More

by Dawnssam8500
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Cushen
Report | Print
Feb 27, 2023 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

Helpful
February 20, 2023

I would like to thank Bill for sticking with us and making sure my corvette was back in alignment the right way! And Thank you Rick for staying in touch with us and making sure our car was fixed right! More

by Beccaginn251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick smith Bill
Report | Print
Feb 22, 2023 -

Edwards Chevrolet Downtown responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Edwards Chevrolet Team

Helpful
February 20, 2023

Very nice friendly they took very good care of my truck and the price was not to higg More

by georgepowe10181955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty Phillips, Craig Avant, Gary Varner, Jonathan Cushen
Report | Print
Feb 22, 2023 -

Edwards Chevrolet Downtown responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Edwards Chevrolet Team

Helpful
February 19, 2023

This is my second purchase at Edward’s Chevyman! I have had great experiences both times. I would recommend this dealership to my friends! More

by JESSICA MOMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyrone; Joe, Jonathan Hollman
Report | Print
Feb 20, 2023 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~ Mary Kay Graham, Customer Relations Manager

Helpful
February 19, 2023

That was so so nice to me I will tell everyone to go to gonthrre More

by DICKERSONC990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
Report | Print
Feb 22, 2023 -

Edwards Chevrolet Downtown responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Edwards Chevrolet Team

Helpful
February 19, 2023

I had a awesome experience the staff was Very friendly and the service nice and quick More

by Skinny Minnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Varner
Report | Print
Feb 20, 2023 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~ Mary Kay Graham, Customer Relations Manager

Helpful
February 18, 2023

The service adviser was not understanding at all. I was not informed the way I thought I should have been on my truck. Rick Smith doesn't have a good attitude at all. So if I ever bring my truck back More

by Johnjolenempowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Avant
Report | Print
Feb 20, 2023 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

Helpful
February 17, 2023

Nice, courteous, to the point. Took my vehicle right in for repair. Called me several hours later to tell me it is finished. Rick Smith is awesome to work with. More

by steve.cochran31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Smith
Report | Print
Feb 20, 2023 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Rick, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~ Mary Kay Graham, Customer Relations Manager

Helpful
February 16, 2023

Quick and everyone was friendly. Thank you for treating my baby with tender loving care. More

by Consuelajacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know her name but the receptionist was very nice and patient , Craig Avant, Gary Varner, Jonathan Cushen
Report | Print
Feb 17, 2023 -

Edwards Chevrolet Downtown responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Edwards Chevrolet Team

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