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Edwards Chevrolet Downtown

Birmingham, AL

4.5
2,343 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,343 reviews

October 11, 2021

I took my suv in to be serviced and prior to that to have an oil change. Come to find out they never put more oil in my car while doing the oil change!!! And after I get my suv back from the check engine lig More

by Cns5285
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wendell Gover, Craig Avant, Terrance Wray, Gary Varner
Oct 13, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

October 09, 2021

Nice speedy oil change. I was in and out before I knew it . Good service More

by MARLONATTICAL125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
Oct 11, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

October 07, 2021

Took two months to work on my car. Not good at communicating with updates on my car. Every Time I call the manager on his direct phone he wasn’t answering so I had to call the main desk for them t More

by Lacreesha.stokes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Oct 08, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

October 07, 2021

The service Addressed only 1 of 2 items that I was there for. When asked about the not addressed item he said he didn't know and walked away. More

by FRANKPSCHEUERMANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig Avant, Gary Varner, Jonathan Cushen
Oct 08, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

October 06, 2021

First class experience from start to finish. I am appreciative of the great folks at Edward’s Chevrolet and their assistance in helping me find a Chevrolet Tahoe. More

by stringervogtle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judson Halbrooks
Oct 08, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

October 05, 2021

It’s the best dealership I’ve ever dealt with. The employees all over the establishment are so courteous. It’s hard to find a company with everyone are so nice and friendly More

by ruebharris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John also , Craig Avant
Oct 06, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

Oct 06, 2021 -

ruebharris responded

Thanks and your employees deserve it

October 05, 2021

Mike has a friendly, helpful, outgoing, & spiritual personality that's elated and enjoys his job More

by quenettao
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike King
Oct 06, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Mike, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

October 04, 2021

I have purchased three vehicles from this dealership, all from mr. Michael King. And this is because of everything he described of himself has proven to be true. More

by Wakeeda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike King
Oct 05, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Mike, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

October 01, 2021

Great customer service!! Wendell was very knowledgeable and made the buying process very easy. The staff was very friendly. More

by M&M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gover, Terrance Wray
Oct 04, 2021 -

Edwards Chevrolet Downtown responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. The Edwards Chevrolet Team

October 01, 2021

Tonya Warmley was very professional and kept me updated on the repairs. I was very pleased with you service group. More

by slade.screven
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Warmley
Oct 04, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Tonya, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

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