Elder Ford of Tampa

New2019 Mustang GT The two sales men we worked with George and Slim were wonderful...made it possible, and even found me the car of my liking. I recommend this dealershi The two sales men we worked with George and Slim were wonderful...made it possible, and even found me the car of my liking. I recommend this dealership More

On top of their customers needs Robo is an excellent delivery concierge. On top of getting me what I needed in a timely manner. Very friendly and pays attention. Sent two people his Robo is an excellent delivery concierge. On top of getting me what I needed in a timely manner. Very friendly and pays attention. Sent two people his way already . More

Great experience! Great experience, knowledgeable staff . They made the Entire process easy and we’re mindful of my time . Our salesman was helpful and listened to o Great experience, knowledgeable staff . They made the Entire process easy and we’re mindful of my time . Our salesman was helpful and listened to our needs. The finance paperwork was simple and quick. I will recommend my friends and family to Elder Ford. More

Great Experience Came on a great day to snag a truck for a great deal. The sales guys were helpful and we didnt waste time on going back and forth haggling they came d Came on a great day to snag a truck for a great deal. The sales guys were helpful and we didnt waste time on going back and forth haggling they came down to the payments we wanted. More

Above and beyond Very friendly and knowledgeable staff. Sales representative was straight to the point and went above and beyond to meet my needs. Overall very happy w Very friendly and knowledgeable staff. Sales representative was straight to the point and went above and beyond to meet my needs. Overall very happy with the service. More

Stay Away! Another Unhappy Customer! This has been not only the worst car buying experience but the worst customer service experience I have ever had. I had numerous issues with finance d This has been not only the worst car buying experience but the worst customer service experience I have ever had. I had numerous issues with finance department telling me that because I am buying a car that I would need to purchase gap insurance for the vehicle. I told Ryan that I did not need GAP because I already have it through my insurance. He told me by law that I have to. I later found out that you do not need to have gap on your vehicle. So I called Elder Ford they told me all I would need to do is come in before 8pm and the Finance Department could cancel the Gap and Extended Warranty they had added on. I left work early and drove over a hour and half getting to Ford at 7pm. Josh who told me he was a finance manager told me he would not cancel it because Ryan did my paperwork and he would not take his commission away. I was told I would have to come back when Ryan was there. I notified my salesman what happened he apologized and said he would get this all fixed. He had his cousin Trey(Finance Manager)contacted me a day later. Trey told me he would give me a few complimentary services for the inconvenience. I was told by Trey just contact me on Monday to remind me to put in the paperwork to cancel the services. I called and I was told by the front desk that Trey was not in today. I called back a couple more times later for a guy in sales to tell me Trey has been here all day. I finally talked to Trey that day he told me he processed the paperwork and everything was cancelled. I thanked him and he told me now for you to receive the complimentary service we talked about your going to fill out the survey exactly like this so my Uncle can get his sales bonus. He was so rude at that point I told him don’t worry about it. I called a few days later to confirm with someone else that he actually did what he said and they told me it says in system that you still have both services and nothing was cancelled. At this point I took everything into my own hands and contacted the Gap company myself and Ford Extended Services and cancelled it myself. I was very disappointed that Elder Ford was run in this matter. I was then contacted and harassed for over a month from my salesman Donnie and Sales Manager Rob Tucci offering me anything as long I could fill out there sales survey so they could get there bonuses. Which got no where even after we had agreed on compensation they promised they still did not deliver. At this point I had given up on ELDER Ford after many disappointments... The icing on the cake was being charged an additional $1,300 for my car... When asked where that figure came from my salesman Donnie said that was the sticker price.. I told him I have the sticker right here and it’s $29,400.. He then transferred me to Rob Tucci.. Rob explained that was a additional package that I purchased which included lifetime Car washes, 2 free spare keys which are usually $400 each and window tint... I told him I never purchased that and he told me I did and I signed the paperwork. I asked if he could send over the document that’s when he stopped answering any of my emails or phone calls. I was told to contact General Manager Dan Sills at that point and he would make things right... That was the furthest thing from the truth and just another lie... Dan told me that because I didnt fill out the survey exactly how his salesmen wanted he would not help me.. I assured him I did not want anything free from them just what I paid an additional $1,300 for and received nothing... He told me it’s not that he can’t help me it’s that he won’t. I explained to him all I want is customer service from him and he told me the deal has been done so we don’t even need to speak to you at this point. Horrible Customer Service!! Dan you need to read the reviews on the company you work for because for all the bragging you did to me about all the happy customers you have. You can easily see that is not the case once you read the reviews. Do not buy anything from this dealership!!! More

Amazing team I receive good deals to buy a car, good service and the help I need. they are very helpful I recommended. The service are the best. I receive good deals to buy a car, good service and the help I need. they are very helpful I recommended. The service are the best. More

2019 F250Black ops I found the car on the website and set up an appointment with John the internet manager. I drove 3 hours to come and check the truck out for myself. O I found the car on the website and set up an appointment with John the internet manager. I drove 3 hours to come and check the truck out for myself. Once I got there the truck was waiting for me out front ready for the test drive. Once we got back we sat down with sales associate Rico Romero! Definitely recommend him for any of your Ford needs. Once we agreed on a deal he had the truck washed and ready for me by the time we got done with F&I. Overall experience was a 10/10!! That’s Rico and Elder Ford for the great service and exceptional experience! More

Traded in my lease to buy something else. Great selection of new and used vehicles all at great prices. Very friendly staff. They worked with me even though I still had several months left on Great selection of new and used vehicles all at great prices. Very friendly staff. They worked with me even though I still had several months left on my lease. More

You need to buy your next vehicle at Elder Ford I've been looking for the best deal on a F-150 Lariat for several months and just found it at Elder Ford. John Weicherding, the Internet Sales Manager I've been looking for the best deal on a F-150 Lariat for several months and just found it at Elder Ford. John Weicherding, the Internet Sales Manager went out of his way to make me the best deal possible and worked around my schedule for signing and delivery. My sales consultant Tom Strickland was also great and took the time to answer any questions that I had and show me all of the new options on the truck. If you are looking for great deal and a great Ford Dealer, look no further than Elder Ford. More