
Elder Ford of Tampa
Tampa, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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All rear lights don’t work!! All my rear lights went out so replaced “smart box” and brake lights still are not working correctly. I had confidence in previous service advisor All my rear lights went out so replaced “smart box” and brake lights still are not working correctly. I had confidence in previous service advisor More
Lack of Communication I scheduled an appt. online through QuickLane, for 1pm, 10/2/18. We selected "any" service tech, and tried to request a tire balance and rotation, a I scheduled an appt. online through QuickLane, for 1pm, 10/2/18. We selected "any" service tech, and tried to request a tire balance and rotation, and oil change. The "quick lane" system kept defaulting to tire rotation so we left that as our 1pm appointment. When we arrived, we were received and told that a tech would be assigned to us. We were also told that it would take up to two hours for the oil change and tire balance/rotation. We added that we would appreciate a brake inspection. We sat in the lobby for over 2 1/2 hours before we finally went to the service desk and the tech that was assigned to us, didn't know we were assigned to him (at least that's what he told us). He went to check on the car and saw that the oil change was complete but the tire balance/rotation was taking a long time because "my tires are big"....it's an F-150, at a Ford dealer...truck tires shouldn't be particularly special service for techs there. We went back to the lobby and were finally approached at the 3 hour and 30 minute mark to let us know that the oil change and tires were done. When asked about the brakes, the rep said our brakes were in the green, so they were good. We were greeted nicely, the service rep was nice, but the actual service...prioritizing scheduled appointments, following up with the customer to let them know why it's taking extra time, offering them additional services...none of that happened. We bought the truck at Gator Ford but due to where you are in proximity to our home, we thought we would try Elder. Not a horrible experience because the people were friendly enough, but our time is valuable and we didn't feel like that was appreciated. More
Amazing Service Marty and David Rodriguez did an amazing job on helping me. I had to have a loaner because my car had to stay there for 2 days and they did everythin Marty and David Rodriguez did an amazing job on helping me. I had to have a loaner because my car had to stay there for 2 days and they did everything they could to make it easier for me. Very detailed oriented. Amazing customer service. More
Very helpful and accomodatibg We were in need of a versatile vehicle for our ill family member. All of the dealer employees we dealt with were patient, helpful, professional and u We were in need of a versatile vehicle for our ill family member. All of the dealer employees we dealt with were patient, helpful, professional and understanding of our needs. More
When all looked lost During the purchase process there was some miscommunications and misunderstandings between the dealership and myself. When all seemed lost we were ab During the purchase process there was some miscommunications and misunderstandings between the dealership and myself. When all seemed lost we were able to co.e together and get the vehicle we wanted. Robo, Dan, Jason, Robert, and Ryan worked hard for me. I recommend this dealership to all. This is the second vehicle I have purchased from Elder Ford of Tampa More
Preventative Maintenance, Oil Change, Tire Rotation They are courteous, and reasonably priced, Convenient location, relative where I reside. No pressure from sales staff. Good selwction of new and use They are courteous, and reasonably priced, Convenient location, relative where I reside. No pressure from sales staff. Good selwction of new and used vehicles to choose. More
New Vehicle Was happy with our purchase. The payments are a little higher than we wanted but we got the car we wanted. Service was wonderful. The dealer wa Was happy with our purchase. The payments are a little higher than we wanted but we got the car we wanted. Service was wonderful. The dealer was very knowledable and friendly. More
Love my car and my salesperson My salesman was very attentive and courteous. He listened to my wants and Dont wants. I love my deal and my choice everything was as was promised. My salesman was very attentive and courteous. He listened to my wants and Dont wants. I love my deal and my choice everything was as was promised. More
Warranty Services Johany has been my service advisor for years and has always provided superior service. He is the reason I chose to service my truck at Elder Ford. Johany has been my service advisor for years and has always provided superior service. He is the reason I chose to service my truck at Elder Ford. More
Awesome! The dealership treats you like royalty from the time the white gloves come on to the time car is delivered! The dealership is top notch!! The dealership treats you like royalty from the time the white gloves come on to the time car is delivered! The dealership is top notch!! More