
Elder Ford of Tampa
Tampa, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Great Muy contenta con ecxelente servicio además ayudan mucho y se toman,todo el tiempo son amables y hacen ecselente trabajo estoy muy contenta por la bue Muy contenta con ecxelente servicio además ayudan mucho y se toman,todo el tiempo son amables y hacen ecselente trabajo estoy muy contenta por la buen desicion k tomamos mi marido y yo ya k nos encanta las trocas, volveremos por el segundo carro gracias por su trabajo y servicio. More
No work was done Took my car for a tire issue. Nothing was done. The tire is still not fixed even after they “checked” it and “nothing” is wrong with it. I have a tire Took my car for a tire issue. Nothing was done. The tire is still not fixed even after they “checked” it and “nothing” is wrong with it. I have a tire package that should cover as I was told when I purchased the vehicle. More
Negligence and no apparent desire to fix the issue I’ve been taking my car to be serviced at this location for the life of the car. This past oil change, the tech forgot to drain the oil (okay, I get i I’ve been taking my car to be serviced at this location for the life of the car. This past oil change, the tech forgot to drain the oil (okay, I get it, mistakes happen) but he/she also forgot to replace the oil cap and check the dipstick (that’s simple negligence and failure to run a quality check). I drove less than 20 miles before my engine seized, white smoke pouring out of the exhaust, check engine light flashing. Opened the hood to find the oil cap rattling around on top of the engine and the oil tank completely overfilled. Had to have the car towed back to the dealer. Service team did bare minimum to try to check for damage (they just checked for diagnostic codes) and I’ve been told the service team will not perform a leak down test and compression test that would help identify further potential damage. Left message for the service manager to discuss the issue and was not called back. Highly disappointed in the lack of effort to restore trust for a long-time customer. More
Nice place & good service Johany Trespalacios was excellent. The ambiance is excellent. No complains at all. Good experience.... as usual...! Keep going in that way...!! Cesar Johany Trespalacios was excellent. The ambiance is excellent. No complains at all. Good experience.... as usual...! Keep going in that way...!! Cesar was excellent also More
Great experience , I was in & out very swiftly. They made an appointment for me, I got there early, and everything was very prompt. No delays. , I was in & out very swiftly. They made an appointment for me, I got there early, and everything was very prompt. No delays. More
Oil Change and Service.Check bad tire,separating. I was told that I needed an appointment, even for the Quick Lane Oil Change. Then I was told that tire was bad but could not be prorated? I advised th I was told that I needed an appointment, even for the Quick Lane Oil Change. Then I was told that tire was bad but could not be prorated? I advised the service Manager that tire was less than 72 months and that Continental had advised that tire should be prorated. She informed me that I needed the sale receipt to verify the date they were replaced. I advised her that it should be in their computer since they sold me the tires. The person at the Quick lane could not find the date they were sold??She stated that the tires were from 2012 according to code on tire. The tires were actially put on truck in Mar.0f 2013.I feel that this is very poor customer service and I will probably go to a different dealer for any future service. More
Easy and Convenient Service My car was damaged on the front bumper and hood and now looks new again. The spots on the hood where the paint was bubbling was also taken care of du My car was damaged on the front bumper and hood and now looks new again. The spots on the hood where the paint was bubbling was also taken care of during the time my car was being fixed. It looks great; I hope it stays that way. The car fixed in a timely manner, even with a trip to the mechanic added at the end. More
New part no wait I was able to get a new part for my car right away without making a new appointment for them to order and install it I was able to get a new part for my car right away without making a new appointment for them to order and install it More
Recall Real nice people service was fast I take my vehicle to work and have never had any problems since I’ve been here and will be back to visit them again Real nice people service was fast I take my vehicle to work and have never had any problems since I’ve been here and will be back to visit them again soon of service Thank you More
I always have good service at Elder for I always have good service at Elder Ford Everybody’s always shiny and happy and they get it done usually when they say they will I always have good service at Elder Ford Everybody’s always shiny and happy and they get it done usually when they say they will More