Elder Ford of Tampa

No Pressure Deal I actually ended up getting a Chevy at a Ford dealer. Kevin, the internet sales manager, did a great job. I Was able to get the vehicle below book v I actually ended up getting a Chevy at a Ford dealer. Kevin, the internet sales manager, did a great job. I Was able to get the vehicle below book value. More

Worst experience ever! Will never bring a vehicle there again to be serviced! Worst experience I have ever had. Will be going somewhere else next time thank you Will never bring a vehicle there again to be serviced! Worst experience I have ever had. Will be going somewhere else next time thank you More

Terrible service On Thursday 2/22/2018, I dropped off my Ford Fusion for an air conditioning no cool issue with service advisor Chris and he told me that he will call On Thursday 2/22/2018, I dropped off my Ford Fusion for an air conditioning no cool issue with service advisor Chris and he told me that he will call me back before the end of business day. I did not receive a callback and additional my car stayed all Friday 2/23/2018 without my approval or a courtesy call from Chris. Finally after talking with Chris supervisor late Friday who promised that Chris will call me in 30 minutes which I never happened, I called back and spoke with Chris and I told him that I will decline the 2000 estimate so I will go Saturday morning at 8:00 am to pick my car. Then my car was not ready so I have to wait for over an hour. More

Bare minimum service While I did come in towards the end of the day, my initial experience felt rushed. The service technician had me out the door and in an Uber (which wa While I did come in towards the end of the day, my initial experience felt rushed. The service technician had me out the door and in an Uber (which was a poor driver) before fully going over what to expect the next day when they had a chance to look at my vehicle. I did receive multiple texts on my way home which would have required me to sign up for a text service in order to communicate with the service technician. When I called the next day to get a status on my vehicle, because I hadn't been called, I had to call multiple times and leave messages that were not returned. Fortunately the problem was a simple belt replacement. However it took longer than originally promised. (I ended up coming the next day to retrieve my vehicle.) Although the service technician did go over other issues discovered while my vehicle was repaired, I noticed the next day that my cruise control was no longer working. (The display would light up but it didn't actually function.) I called the next day to report issue it the service technician and advise that I could wait until I had an opportunity to have on one of the other issues discussed addressed to have the cruise control restored. I left a message and to date have not received a call back. More

Best Salesman This was our second vehicle we have bought from Elder Ford. Benny Mosqueda is the best salesman, in our opinion. He takes the time to make sure all ou This was our second vehicle we have bought from Elder Ford. Benny Mosqueda is the best salesman, in our opinion. He takes the time to make sure all our questions are answered and gives opinion when asked which selection is best for our needs. Jim Brandt is a great finance person. Very informative on the different warranties and coverages. Both men showed professionalism throughout the buying process. Special thanks goes out to them both. More

Fast and friendly Went in for an oil change with no appointment. Was done in just over an hour. Free car wash was nice. Everyone was very friendly. Went in for an oil change with no appointment. Was done in just over an hour. Free car wash was nice. Everyone was very friendly. More

miracle I went to Elder Ford wanting to trade my used car for another used vehicle and they did even better I ended up driving off with a brand new car I went to Elder Ford wanting to trade my used car for another used vehicle and they did even better I ended up driving off with a brand new car More

Excellent customer service I am so impressed with Chris Newton. He went above and beyond to take care of my Ford Escape. I really appreciated his thoroughness and patience. I am so impressed with Chris Newton. He went above and beyond to take care of my Ford Escape. I really appreciated his thoroughness and patience. More

Excellent Service I thought I needed new brakes. Chris my advisor told me for the mileage I used, I probably didn't need new brakes. He was correct. Good honest people I thought I needed new brakes. Chris my advisor told me for the mileage I used, I probably didn't need new brakes. He was correct. Good honest people at Elder Ford!!! They actually know their product and services. Excellent work!! More

Nice place to find a car!! Very professional and freindly! Great atmosphere! Got exactly the car I wanted!! Ken Lee was very hospitable- showed me how to operate the car's speci Very professional and freindly! Great atmosphere! Got exactly the car I wanted!! Ken Lee was very hospitable- showed me how to operate the car's specials features. Even hooked up my phone ! More