Elder Ford of Tampa

Power steering assist fault I got a warning light on my dash 1 time that is related to a recall. I dropped it off and Toni called me in morning no problem found no work done best I got a warning light on my dash 1 time that is related to a recall. I dropped it off and Toni called me in morning no problem found no work done best of all no bill. I know that sounds normal but most times if nothing is found they try to stick you with a diag charge not in this case so I wanted to get the rack replaced but no need to do unnecessary work so I’m good More

Good service, short wait My service advisor was courteous, knowledgeable, and personable. The repair was relatively quick, and the price was fair. The advisor kept me informe My service advisor was courteous, knowledgeable, and personable. The repair was relatively quick, and the price was fair. The advisor kept me informed throughout the process. More

I was excited. Kit quickly approached me as I came out of my friend car. He ask me what car I was interested in I said just something that can take me to work. Kit w Kit quickly approached me as I came out of my friend car. He ask me what car I was interested in I said just something that can take me to work. Kit was so kind and helpful to me and did everything he can to help me drive of the lot with a Volkswagen. More

Lack of Communication Hi, I took my car to be serviced for three things. I always have a pretty good experience but I have to say, this time the communication from the Hi, I took my car to be serviced for three things. I always have a pretty good experience but I have to say, this time the communication from the service rep was lacking. I felt like I had to call him in order for him to call be and give me an update. I don’t normally ever complain, but I was shocked. I had to leave my car 4 days so you would think I would have been communicated with more often. Amanda was a huge help. She actually provided me with updates more than the service rep did. I am the customer and shouldn’t have to call 2 times a day to know if I’ll still need to borrow someone’s car..... the vacuum job on my car was also rushed. He gave it to be free which I assume is because it was forgotten and done last minute. If a rep says they will call you the day you drop of your car to give you an update, then call. I shouldn’t have to call 7 hours later. I have plenty of time and chances. The whole experience was just a frustration. Very surprised for this location, as all the other reps I’ve had have been great. I know people make mistakes, but it’s common courtesy to call your customers. More

Súper buena y mi vendedor exelente Superbien y los vendedores son de lo mejor Gracias super amabilidad buenos justos buen trato y espero que reconozcan el buen trabajo de Eli Osorio Superbien y los vendedores son de lo mejor Gracias super amabilidad buenos justos buen trato y espero que reconozcan el buen trabajo de Eli Osorio More

First time buyer This is a wonderful place for a first time buyer like my self. I highly recommend this place to anyone they will get you in something nice new or used This is a wonderful place for a first time buyer like my self. I highly recommend this place to anyone they will get you in something nice new or used. More

Worst experience ever! Will never bring a vehicle there again to be serviced! Worst experience I have ever had. Will be going somewhere else next time thank you Will never bring a vehicle there again to be serviced! Worst experience I have ever had. Will be going somewhere else next time thank you More

No Pressure Deal I actually ended up getting a Chevy at a Ford dealer. Kevin, the internet sales manager, did a great job. I Was able to get the vehicle below book v I actually ended up getting a Chevy at a Ford dealer. Kevin, the internet sales manager, did a great job. I Was able to get the vehicle below book value. More

New Ford Escape Great service and worked very hard to get me what I wanted for a reasonable price. Chris and Maurice are the best! No nonsense get to the point kind o Great service and worked very hard to get me what I wanted for a reasonable price. Chris and Maurice are the best! No nonsense get to the point kind of guys which I appreciate. I couldn’t have asked for a better experience. And I love my car. Exactly what I wanted. More

Terrible service On Thursday 2/22/2018, I dropped off my Ford Fusion for an air conditioning no cool issue with service advisor Chris and he told me that he will call On Thursday 2/22/2018, I dropped off my Ford Fusion for an air conditioning no cool issue with service advisor Chris and he told me that he will call me back before the end of business day. I did not receive a callback and additional my car stayed all Friday 2/23/2018 without my approval or a courtesy call from Chris. Finally after talking with Chris supervisor late Friday who promised that Chris will call me in 30 minutes which I never happened, I called back and spoke with Chris and I told him that I will decline the 2000 estimate so I will go Saturday morning at 8:00 am to pick my car. Then my car was not ready so I have to wait for over an hour. More