
Elder Ford of Tampa
Tampa, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Service Center The service department did an excellent job identifying the issues with my vehicle and informing me quickly on my options. Jason (Fuchs) was very help The service department did an excellent job identifying the issues with my vehicle and informing me quickly on my options. Jason (Fuchs) was very helpful in ensuring my vehicle was safe before it was put back on the road. I am proud to say that I am a Elder Ford customer. More
commuication My dealer let me know that they were running about 30 minutes behind. I said no problem. At least I was told up front instead of just sitting there wo My dealer let me know that they were running about 30 minutes behind. I said no problem. At least I was told up front instead of just sitting there wondering why it take so long. More
Excellent auto maintenance service I am very please with the excellent service received when I took my automobile for the 6 months service.. Elder Ford staff are very efficient. I am very please with the excellent service received when I took my automobile for the 6 months service.. Elder Ford staff are very efficient. More
Great service Got a great offer to trade in my car for a 2017 Ford Explorer fully loaded. Nacer and Trey service was very good and would recommend anyone to them. Got a great offer to trade in my car for a 2017 Ford Explorer fully loaded. Nacer and Trey service was very good and would recommend anyone to them. More
Staff was on the ball They where on top of there company. So things run smoothly there where no problems with communication. And was informed of all the process on the for They where on top of there company. So things run smoothly there where no problems with communication. And was informed of all the process on the ford More
Auto Butler appointment that never happened Arrived 15 minutes early for appointment at 1 PM. Finally saw service writer at 1:20. Left truck and waited. Two hours later saw my truck still sitt Arrived 15 minutes early for appointment at 1 PM. Finally saw service writer at 1:20. Left truck and waited. Two hours later saw my truck still sitting in parking lot; it had not been touched. When I inquired, I was told the job normally takes 3-4 hours to complete and that I should not have waited. I told Christopher that I had had it done before along with an oil change and it only took about 1.5 hours. I collected my truck and left with nothing being done. This is totally unsatisfactory service especially for a customer who has used Elder Ford since it opened and before when it was Ernie Haire Ford. I believe appointments are made to be kept and there is no reason for no service writer being availalle until 20 minutes after my appointment time. Also if truck had been started at my appointment time instead of not being touched for over two hours, then it would have been done. I still need to get the auto butler but only if guaranteed work will be started on or about my appointment time. More
Oil and Tires Very good job at getting me in and out. They also did a full inspection and pointed out what needed to be done and gave me a price quote. Very good job at getting me in and out. They also did a full inspection and pointed out what needed to be done and gave me a price quote. More
Great dealership where customer satisfaction comes first. Every person that I interacted with at the dealership was top notch. They listened to me and made sure that my satisfaction was their number one prior Every person that I interacted with at the dealership was top notch. They listened to me and made sure that my satisfaction was their number one priority. More
They did not know I went in to get a update on my car radio and navigation system i told them I was having problems with it.(so they give me a update) I'm still having I went in to get a update on my car radio and navigation system i told them I was having problems with it.(so they give me a update) I'm still having problems with it and my GPS is still not working. They couldn't give me a proper diagnostic of why my GPS isn't working I think they just wanted to get paid and get me out of there don't think I going back anytime soon More
Excellent care emphasized by the actions of their people Great service. Johanny is the best. He is professional , proactive, accomodating and follows up. Delivery service / shuttle is a competitive advantage Great service. Johanny is the best. He is professional , proactive, accomodating and follows up. Delivery service / shuttle is a competitive advantage and important to me. More