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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,467 Reviews

3,467 Reviews of Elder Ford of Tampa - Service Center

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May 30, 2023

Excellent service thank you Elder ford estoy muy bien Gracias 🙏 si recomiendaria a más personas More

by usaflacabayb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robo Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar
Jun 01, 2023 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

May 30, 2023

I called twice in the last month and a half and promised both times someone would call back about my auto butler paint protection because my hood of my car needs repainting. Other reviews say timely and pro More

by PYTHON79
Service Communication
Recommend Dealer
No
Employees Worked With
ISAEL ABREU
Jun 01, 2023 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

May 29, 2023

They provide excellent, timely, efficient, professional, and courteous service . no complaints about my service experience period More

by 4428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

May 27, 2023

Every thing was as expected. I had warranty so I had no cost. Records of my warranty was accurate with no hassle. More

by DJPJ24406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the person who assisted mr
May 30, 2023 -

Elder Ford of Tampa responded

Hi, we appreciate your feedback! Safe travels!

May 26, 2023

The gentleman doing the work was very nice and professional and did a great job with the repairs More

by aaron_siemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023 -

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

May 26, 2023

The was excellent because service agent jeniffer was on top of the whole process she did very well to see everything get done More

by mohabeer.ramprasad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023 -

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

May 25, 2023

they are easy to deal with and always listen to your concerns and make sure you understand everything that is being done to your vehicle always courteous and pleasant to deal with More

by HEBBRING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leesa Wellman
May 29, 2023 -

Elder Ford of Tampa responded

Hi, we're glad you had such a wonderful experience with us! If there's anything further we can do for you, we are happy to help!

May 25, 2023

Still waiting for call to bring truck in for covered service. Waiting parts? If you're going to blow me off, do it. Don't just ignore me and hope I'll eventually go away. More

by grothause
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Nieves
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023

The entire team worked tirelessly to meet my needs and get my truck serviced. From the pickup in the morning to delivery later in the day communication and customer service was awesome More

by Magnum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bragano
May 27, 2023 -

Elder Ford of Tampa responded

Hi Magnum, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

May 25, 2023

Dealership was very nice. I have no problem with them. I might would buy another car that I’m 81 years old so it’s not likely More

by wrbrannen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember names nice people
May 27, 2023 -

Elder Ford of Tampa responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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