Elder Ford of Tampa - Service Center

Everyone was very nice and helpful. Any questions about the car were answered professionally and with courtesy. Any questions about the car were answered professionally and with courtesy. More

Service was good Dan seemed to make an honest effort to solve my issues. I was disappointed with the Ford company. My truck has a known safety issue but there hasn’t been a recall on the part so I was out solve my issues. I was disappointed with the Ford company. My truck has a known safety issue but there hasn’t been a recall on the part so I was out $1700.00. Dan did try to help and for that I am appreciative. They were able to fix it in one day, which is important to me. So far, the quality of the work seems good. More

Danny Billiot is the gold standard of what Customer Service should look like. He sent over Logan who expertly started my highbred using a tiny remote pack. In minutes, I was up and running without any Service should look like. He sent over Logan who expertly started my highbred using a tiny remote pack. In minutes, I was up and running without any hassle and only thoughtfulness and generosity on the part of Elder Ford. How often do you get to say that about a dealership? More

Johany Trespalacios is an extraordinary service writer. The fan on my truck was draining the battery. Issue resolved thanks to the mechanic. Highly recommend Johany and Elder Ford service Dept. The fan on my truck was draining the battery. Issue resolved thanks to the mechanic. Highly recommend Johany and Elder Ford service Dept. More

The worst service, no one responds to you. I have tried to contact regarding my serving and heard nothing. I have tried to contact regarding my serving and heard nothing. More

Totally chaotic disorganized and unprofessional operation. I came to have a damaged wheel rim replaced. They ordered it and I paid for it. I was told we will call you when we receive it and schedul operation. I came to have a damaged wheel rim replaced. They ordered it and I paid for it. I was told we will call you when we receive it and schedule an appointment to install it. No call for a week. When I called to check on it I was told it has been here! Why didn’t you bother to call me?? I scheduled an appointment to have it installed. When I went to the service department I was told you need to go to the parts department to pick it up and bring it yourself. I went there and the salesman put a large heavy box in front of me. Just take it! I struggled to carry it and load it in my trunk ( I am 68 years old ). This considerate gentleman watched me struggle to open the door while carrying the large heavy box without offering any help. He did not even get off his b… and open the door so I can get out. I went back to the service department to be told that I have to take the part to the tire center across the street! You expect when you order a part and schedule a service appointment to have it ready to be installed not to work as a delivery man and transfer the part twice!! After all that I spent 2 hours there waiting for a job which should take less than half an hour. No communication or explanation from the service agent. When I expressed my displeasure with the long wait despite having an appointment, instead of a kind apology I received rude attitude and was told the appointment only means that the job will be finished today! This is undoubtedly the most unprofessional dealership I have ever visited. More

Once parts were received they compled work in a timely manner. Was impressed on all work accomplished. manner. Was impressed on all work accomplished. More

Got me in quickly, addressed my concern on the first try and at a fair price! Thumbs up!! and at a fair price! Thumbs up!! More

Even without a reservation, I was able to go in and out in about 45 minutes. Friendly and well educated customer service in about 45 minutes. Friendly and well educated customer service More

Always get great service here. The staff is friendly, the place is clean and they do good work. The staff is friendly, the place is clean and they do good work. More