Elder Ford of Tampa - Service Center

Droped off the car for 2 days. Took a rental. Problem not fixed, diagnostic was not done correctly. After I mention that, I was told that sooner or later this part needs to be repl Took a rental. Problem not fixed, diagnostic was not done correctly. After I mention that, I was told that sooner or later this part needs to be replaced... Sorry, I'm not happy with this excitement statement. More

They went way out of there way to make sure my problem was fixed properly was fixed properly More

Buying process was fine (out of town buyer, bought car over the phone and had car shipped by the dealer). problems started when I transferred funds. Weeks go by and do not hear from the dealer, it’s been over the phone and had car shipped by the dealer). problems started when I transferred funds. Weeks go by and do not hear from the dealer, it’s been almost two months and I do not have a title and have no idea when I will get it. Dealer personnel pass the buck from department to department and no one seems to be accountable for processing the title. Furthermore, car arrived scratched and have had little to no assistance trying to get their shipper to provide feedback on the insurance claim. Their post-sale service is worthless. More

Very good service. The service representative was very diligent and gave me all the information I needed. My car was fixed and they found exactly the problem it had. St The service representative was very diligent and gave me all the information I needed. My car was fixed and they found exactly the problem it had. Straight to the point. I’m very satisfied. More

I took my truck for oil change they over filled now my 6. 7 power stroke has a lot problems oil leaks everywhere, I did bring my truck back and they told me is going to cost me like $1000 to diagnostic the pr 7 power stroke has a lot problems oil leaks everywhere, I did bring my truck back and they told me is going to cost me like $1000 to diagnostic the problem More

Daniel Alicea was not helpful and wouldn’t return phone calls for days. The truck sat at the service center for 4 days before a technician looked at it. Once the problem was solved and adjuster paid for calls for days. The truck sat at the service center for 4 days before a technician looked at it. Once the problem was solved and adjuster paid for the service to be done he sent payment and email to Daniel and then he said he never saw it cause it went to his spam folder but he never checked. I called 5 days later to see if truck was done but it wasn’t ever started on. More

Exelent service fast and great customer service attentive by the front desk will come back again and tell my friends all about the great job you do. by the front desk will come back again and tell my friends all about the great job you do. More

I'm very impressed with the dealership as a whole, especially the service center. They are very attentive and keepe informed with the maintenance of my vehicles. especially the service center. They are very attentive and keepe informed with the maintenance of my vehicles. More

I had a wonderful experience with elder Ford, the staff and the service is beyond what I would expect. Nowadays you have to realize that society has changed and since covid-19 everything is gone worse but and the service is beyond what I would expect. Nowadays you have to realize that society has changed and since covid-19 everything is gone worse but at elder Ford they kept the same standards they have for years, the service the communication and the respect somebody deserves was all there. More

Great costumer service from start to driving out of the dealership. They made sure my experience was to more of my expectations dealership. They made sure my experience was to more of my expectations More