Elder Ford of Tampa - Service Center

The personnel are knowledgeable, conscientious and frugal with my money. Great combination. Sean my sales advisor was great frugal with my money. Great combination. Sean my sales advisor was great More

The service department failed to check their work to be sure it’s completed. My last encounter with Elder Fords service department was riddled with mistakes that caused major damage to my vehicle. sure it’s completed. My last encounter with Elder Fords service department was riddled with mistakes that caused major damage to my vehicle. More

I was promised a Loaner truck while I was having 7 recall items done on my 2500 when I showed up for appointment they said my truck didn’t qualify for a loaner. These repairs are all factory recalls why sho items done on my 2500 when I showed up for appointment they said my truck didn’t qualify for a loaner. These repairs are all factory recalls why should I pay for a rental? If so why not tell me before I take the morning off work? More

First time going there ,exelent treatment ,very knowledgeable about their work,overall good work guys knowledgeable about their work,overall good work guys More

Nicole, Johanna, Dylan at top notch pros to work with. They really made my experience less stressful with all the issues I had with my truck. Salesman Caesar is a very nice person but as a sales rep I They really made my experience less stressful with all the issues I had with my truck. Salesman Caesar is a very nice person but as a sales rep I expect a better attention to detail in regards to the truck having wheels that are painted differently, broken antenna, old wipers on the truck and one used tire on the right rear of the truck. I know it’s my responsibility to check these things as well but there was a stressful situation with the vehicle being advertised with the wrong milage and then having to deal with the wrong pricing. Overall I’m grateful to have gotten a somewhat decent truck but after all the issues of the transmission, the spark plugs, and coil packs the vehicle smells awful. I can’t get the smell out no matter what chlorine bomb I use and clean the interior. I’m actually taking the trim plastics off and ripping the carpet out right now. Crazy to have to do on a CPO vehicle. The other thing that bothers me are the door dings on this truck. Finance was amazing, the service department is gold standard and wants to help. More

They did help me. I really appreciate it. Thank you so much for your service. I really appreciate it. Thank you so much for your service. More

My blue certified trucks engine blew a month after buying it. I paid a substantial amount for a warranty they covered the repair. I was promised a brand new crêpe motor through Ford and was patiently waiting it. I paid a substantial amount for a warranty they covered the repair. I was promised a brand new crêpe motor through Ford and was patiently waiting for five months for it to be replaced. Out of nowhere a new service manager calls me and tells me that they put a junkyard motor from a total truck in my. Without my permission without ever telling me or consulting me. It was a horrifying experience with tons of other variables, but that’s the gist of it. More

Very easy to speak with Service Rep. Everyone is polite and welcoming. Very happy with outcome. Everyone is polite and welcoming. Very happy with outcome. More

Everything from the time I spotted the car for sale until I drove it off the lot was absolutely smooth and painless. Everyone from the original sales manager to the young man who prepped the car in a fantast I drove it off the lot was absolutely smooth and painless. Everyone from the original sales manager to the young man who prepped the car in a fantastic job. I would certainly buy from Elder Ford again realize they are one of the largest raptor Shelby pick up truck Stores in the country great job More

Awesome customer experience! Especially, the initial check in process. Exceptional attention to detail. Thank you! Especially, the initial check in process. Exceptional attention to detail. Thank you! More