Elder Mitsubishi

⭐ Review for Elder Mitsubishi – Cedar Park DO NOT DESERVE 1 star even But won’t let do that!!! This dealership was one of the worst experiences I’ve ever had. They spent weeks promising I’d be DESERVE 1 star even But won’t let do that!!! This dealership was one of the worst experiences I’ve ever had. They spent weeks promising I’d be approved with zero down, pushing me nonstop to come in, and swearing I’d “drive away today.” None of it was true. After dragging me there under false promises, they left me stranded at night, knowing I have serious health issues. I ended up walking nearly 10 miles home in the dark. Their response? “Good luck.” Misleading, careless, and completely indifferent to customer safety. I wouldn’t trust them with anything. More

I’ve never had such a horrible experience with any dealership service center. Genuinely 0 stars, avoid at all costs trust me. Beyond shady business. Will be reporting to the BBB. Not only is there dealership service center. Genuinely 0 stars, avoid at all costs trust me. Beyond shady business. Will be reporting to the BBB. Not only is there a MAJOR lack of urgency, care, professionalism and don’t even get me started on the lack of communication. They ALSO lack mechanical knowledge as well. I came in with a crankshaft sensor code (p0420) - took them a week to figure out what I already told them the issue was. Then of course there’s “problems along the way” they replace that & do a tune up (now 2 1/2 weeks later) and I have a blown motor! Go figure. Motor was in perfect mechanical condition before the car was in their hands. Then I’m forced to pay for a new motor due to their screw up(s) and at this point the car has been in their possession a month. Curtis then “works a deal” out- although it should’ve been free. So instead of paying $8,000 and some change I paid $5,600 and some change. With a 1 year warranty on the motor and 1 1/2 months in their possession I finally get the car back. Guess what? ISSUES! I now have a rear main seal leak due to their negligence & have called and called and called and I still get the run around. No ones called me back- Curtis is a professional xxxxxxxxxxx and every time I ask to speak to management they flat out tell me no or transfer me and then I’m on hold till the call drops. I’ve talked to other people and they’ve had similar experiences with an oil change taking up to a week or parts installed completely incorrectly. Truly baffled by the lack of professionalism. Now I have a car with a refurbished used motor with a rear main seal leak which costs another $2000 I don’t have to repair- they’ve since ghosted me and won’t even give me any sort of communication about the warranty I paid an extra $600 for. Screw Mitsubishi. More

I wrote to them four times in one week, but still haven't received a single reply. My messages weren't fake. I really want(ed) to buy the vehicle, but if they don't even respond to my messages ... received a single reply. My messages weren't fake. I really want(ed) to buy the vehicle, but if they don't even respond to my messages ... More

Baron, and the rest of the staff at Elder Mitsubishi helped to get me in a vehicle at a difficult point in my life. They're not pushy or overbearing in their approach and honestly work very hard to matc helped to get me in a vehicle at a difficult point in my life. They're not pushy or overbearing in their approach and honestly work very hard to match a customer with a reliable and affordable vehicle. More

Perfect Service Department. Activating a key FOB is expensive, but I understand there are more steps now to activate a key and cut the blank. BUT, the local dealer was the lea Activating a key FOB is expensive, but I understand there are more steps now to activate a key and cut the blank. BUT, the local dealer was the least expensive among all the places I called, some 3 times the cost. Good people, they care and are very nice in service. More

Recently I purchased a key for my Evo x. I ask Brandon ( who took care of me in parts. Very nice and helpful) about cutting the key and program. He told me that I have to see service for the I ask Brandon ( who took care of me in parts. Very nice and helpful) about cutting the key and program. He told me that I have to see service for the program and it cost about $70. And he told me don’t worry I will cut the key for you. So I made my appointment and went that day. I was received by Jessica (I think that was her name) and told her that Brandon told me that he would cut the key for me. And I also ask them to do an oil change. She came back later on to tell me that there is a leak on the oil pan. I told her that I just put a new engine bought from Mitsubishi, that was weird. $300 to fix Ok. Do it. I get home and went over the bill and saw they charge me about $65 to cut the key. That I could have done somewhere else for less then $10. Went back the next day and Jessica was very blunt and rude about it. I thought to myself I will wait for the after service call. Well I did receive a call and said I wasn’t satisfied of the way I was treated and got a recording that someone from service would call me. It’s been a week. Of course no call back. I am 63 years old and I went to a lot of cars and this is the first time I was treated like that. Now I am wondering if there was a leak. Never saw any oil spot on my driveway. ???? More

Overview of Experience I recently purchased a used 2022 Kia Niro EV from a Mitsubishi dealership. While initially pleased with the car and the sales process, facilitated by an exceptional salesperson named Kia Niro EV from a Mitsubishi dealership. While initially pleased with the car and the sales process, facilitated by an exceptional salesperson named Jordan, subsequent events have led to significant dissatisfaction due to service issues and the handling of my vehicle’s recurring problems. Timeline of Events March 17th: Purchased the vehicle in the morning. March 19th: Encountered an issue with the car's 12V battery discharging. Returned the car to the dealership in the afternoon; they replaced the battery and provided a subpar loaner car. March 22nd: The battery discharged again, rendering the car inoperable. Returned to the dealership; no loaner available, only a costly rental option. Issues Encountered with Service and Support Recurring Vehicle Issue: The main concern has been the 12V battery discharging repeatedly, even after a replacement. This suggests a potentially larger, unresolved issue with this vehicle model, as similar problems have been reported by other owners of the same year and model. Loaner Car Policy: The dealership’s inability to provide a comparable loaner vehicle and the suggestion to use a costly rental is unacceptable, especially given the recurring nature of the vehicle's issues soon after purchase. Impact on Business: These mechanical failures have significantly disrupted my life, causing a loss of approximately $2000 in revenue and forcing me to use 7 hours of vacation time for what amounts to servicing a newly purchased vehicle. Legal Protections and Consumer Rights Magnuson-Moss Warranty Act: The dealership did not adequately disclose the details of the warranty at the time of purchase. Given that this is a recurring issue, the manufacturer's warranty should cover it. Under the MMWA, consumers are protected against deceptive warranty practices, and it is imperative that warranty terms are honored. Texas Consumer Protection: I am considering seeking advice from the Texas Department of Motor Vehicles, the Office of the Attorney General, and possibly the Federal Trade Commission. This action is prompted by the dealership’s failure to resolve the issue satisfactorily and their lack of transparency concerning warranty coverage. Call to Action I urge the dealership to address and resolve these issues promptly by providing a reliable loaner vehicle and thoroughly investigating and fixing the underlying cause of the battery discharges. As a customer with 18 years of experience in customer service, I believe that resolving these issues effectively is crucial to maintaining trust and satisfaction. Conclusion While my initial purchase experience was positive, largely due to Jordan's excellent service, the subsequent handling of my vehicle's issues has been deeply unsatisfactory. This experience underscores the importance of dependable post-purchase support and clear communication about warranty coverage. Future buyers should be aware of these potential complications and consider them when making their purchasing decisions. More