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Elk Grove Acura
Elk Grove, CA
204 Reviews
Serving the Sacramento area, Elk Grove Acura, located at 8585 Laguna Grove Drive in Elk Grove, CA, is your premier retailer of new and used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 204 reviews
September 08, 2018
bad customer service at sale depart. , i emailed the manager, he replied that he will look to my complain, followed up with him after 2 days, he did not reply, waited fo at sale depart. , i emailed the manager, he replied that he will look to my complain, followed up with him after 2 days, he did not reply, waited for more days and no reply, look like they do not care about keeping their customers or solve their concerns More
by ahmed13
Employees Worked With
sale department
Helpful June 13, 2018
Great experience! Go to Sal as your salesman! He was very helpful and thorough. He was not pushy at all like most salesman. Yusuf was also very friendly. Go to Sal as your salesman! He was very helpful and thorough. He was not pushy at all like most salesman. Yusuf was also very friendly. More
by ANguyen214
Employees Worked With
Sal, Yusuf Stewart
June 04, 2018
Amazing experience Robbie gave us an amazing experience. And I can’t be anymore in love with my car. Best birthday present I could get thus far. Robbie gave us an amazing experience. And I can’t be anymore in love with my car. Best birthday present I could get thus far. More
by Dseemil
April 13, 2018
Great buying experience! I have owned my car for 12 years so I had anxiety going into the dealership. Remembering my past experience and how long the process took to buy a car I have owned my car for 12 years so I had anxiety going into the dealership. Remembering my past experience and how long the process took to buy a car I was dreading it. However Jason was very down to earth and professional. The process was very easy and we had a very good experience. I am very happy with my purchase. More
by Perrill95
January 16, 2018
Windsheild replacement! Let me start by stating that my sales experience was awesome; thanks, Jason! However, my experience w/ the Service Dept. wasn't so grand. I made an a Let me start by stating that my sales experience was awesome; thanks, Jason! However, my experience w/ the Service Dept. wasn't so grand. I made an appt. over the phone to have my windshield replaced a month in advance. A week later I had to re-schedule and decided to do it online. Using their text service, I attempted to re-schedule and was told my request would be forwarded and that I would receive an email. 3 days later and no email, so I messaged back and was told my info would be forwarded again and that I would receive an email. Another 4 days go by, and still no email. By this time my wife had brought the truck in to have an oil change and air filter replacement, so I had her confirm an appt. date. On the scheduled day I drop off my truck and check in only to find out that my windshield wasn't even there. Bill Winegar tells me that it was sold to another job, and the reason is the service dept. couldn't get in contact with me to reschedule. After showing Bill the multiple unanswered text messages, and reminding him that my wife made the appt. in person, he had nothing to say. His solution is to reorder the glass and have me reschedule! What a disappointment! 2 hours later I get a call from Bill telling me the glass was rush ordered and to bring the truck back down. Why didn't Bill just do that when I was in his office? So far this experience has been a big let down. I bring the truck back for repairs, and I receive a write up for $1,700 and was told the truck would be done the next morning. I questioned Bill about the total cost which is now $300 more than my first two original quotes. Upon scheduling the first appt. and when my wife rescheduled the appt., we both received quotes from two different service advisors for the amount of $1,400; $1,100 for the glass and $300 for labor and miscellaneous parts. Bill tells me there is a mandatory camera calibration that that needs to be performed upon installation of the new windshield. Ironic how two previous service advisors fail to mention or add this to the original quotes? The next morning I get a call from Bill telling me the car wont be completed on time due to the camera calibration, as they have misplaced the specialty tool required for such recalibration, and that I was looking at another 4 days at minimum. What gives? So, Bill tells me I can pick the truck up and come back for the calibration when they get the tool. Upon picking up the truck I noticed the calibration charge hadn't been removed. After what I feel was an unpleasant conversation w/ Bill about having the charge removed, he reluctantly removed the unwarranted charge. Trying to express my frustration with Bill about this whole experience was like talking to a deaf person. Not only did he seem as if I inconvenienced him, but he gave me a half hearted apology. What really pisses me off is the fact that my camera works fine, and didn't even need the recalibration to begin with. All this for a windshield! Completely unprofessional and unacceptable. Needless to say they have lost my business, and will gladly drive to Roseville to receive the care and treatment I deserve. My step father worked for Lasher for more than 20yrs, so I have just a little idea as to how a dealership should operate. This is not the way! More
by HOFFA1775
Employees Worked With
Bill Winegar.
December 12, 2017
Great buying experience. Jason Megna and the rest of the staff here were awesome. I am very happy with the deal I got on my truck and with the service they provided. By the ti Jason Megna and the rest of the staff here were awesome. I am very happy with the deal I got on my truck and with the service they provided. By the time my paperwork was done my vehicle was fully detailed and ready to go! Would definitely recommend buying here. More
by david moore
Employees Worked With
Jason Megna, Yusuf Stewart
September 06, 2017
Team Jason for Elk Grove Acura Jason Megna was amazing! He was all about the customer and made my first car buying experience easy. I left Elk Grove Acura feeling completely satisfi Jason Megna was amazing! He was all about the customer and made my first car buying experience easy. I left Elk Grove Acura feeling completely satisfied will my overall experience and choice of car. I strongly recommend asking for him if you are considering visiting Elk Grove Acura. More
by cadams25
Employees Worked With
Jason Megna
June 09, 2017
Our experience was wonderful. We trade in our SUV for a 2014 Acura MDX. The sale person was Jason Megna. He answers all our questions, and he was very helpful to us. On Monday, we We trade in our SUV for a 2014 Acura MDX. The sale person was Jason Megna. He answers all our questions, and he was very helpful to us. On Monday, we were looking for a used Acura MDX, and we choose the 2014 Acura MDX. Since we had a pressing appointment, we agreed to look at it the next day, Tuesday. But Jason had the day off. He agreed to meet us in the morning, Tuesday, even though he was off. We test drove the vehicle, which handled excellent. The finance person was very too. Thank you very much. W. and S. Byrne More
by William123
Employees Worked With
Jason Megna
May 31, 2017
Great Experience with Elk Grove Acura Came here on the Memorial weekend to check out a good truck and Vinny was able to deliver the very professional customer satisfaction. I'm very impre Came here on the Memorial weekend to check out a good truck and Vinny was able to deliver the very professional customer satisfaction. I'm very impressed with the services that Vinny could provide. He was so patient to discuss with me about the needs and expectations that I was looking for. More
by pnguyenp
Employees Worked With
April 23, 2017
Great customer service Just made my very first big purchase. And Im beyond pleased with the Customer service here. My brother Son referred me to come purchase my car here an Just made my very first big purchase. And Im beyond pleased with the Customer service here. My brother Son referred me to come purchase my car here and I'm so glad that I did. Walking in I was so nervous because I'm on a budget and financially I wanted to ensure a comfortable monthly payment. And Doug and Michael did just that. They made sure everything fit my budget and I was getting taking care of. From stepping into Acura and closing the deal I couldn't have been more happier if it wasn't for them. DOUG made sure what I expected I received from the type of color, mileage, to prices he was so helpful. MICHAEL made all my finalizing with finance quick and smooth. There was so much paperwork to sign and go over. But Michael was so helpful and informative. I'm satisfied that I got warranty at the end. My brother SON used to work at Acura so he recommended Doug and Michael here. And I couldn't have been happier if it wasn't for my brother help. Thanks to KEVIN one of the manager for approaching me making sure I was satisfied and happy with my purchase. More
by Itsmaidang
