Elk Grove Subaru

Great Experience I didn't want to walk all day looking for the car I wanted. So I browsed the internet and found Elk Grove Subaru. I told them what I wanted and aske I didn't want to walk all day looking for the car I wanted. So I browsed the internet and found Elk Grove Subaru. I told them what I wanted and asked for a car in my price-range. I received a reply back from Mike Carlson, the e-price manager who gave me a quote that I couldn't resist. So I stopped by and met Mike. He showed me the car, I loved it, and bought it. It was so easy! Thank you Mike. More

GREAT!!! Great service from this dealership. Second Subaru my family has bought from here. Reasonable pricing with low pressure sales people. The car buying ex Great service from this dealership. Second Subaru my family has bought from here. Reasonable pricing with low pressure sales people. The car buying experience is quick while still taking the time to go over features that will be the best fit for you. Highly recommend this dealership! More

Knowledgeable & obliging It was a long slog out to Elk Grove from Santa Rosa to seriously look @ the Crosstrek color & package I decided on after much research. Pam exceeded m It was a long slog out to Elk Grove from Santa Rosa to seriously look @ the Crosstrek color & package I decided on after much research. Pam exceeded my expectations helping me sort through features & going the extra mile to get my pre-financing with another institution accomplished. At the end of a long process, she proved to be SO knowledgeable about safety, media, & communication features from the inside of the car. She even made sure I was able to get my rental car back. Really the best experience buying a car with her I've had anywhere. More

Highly Recommend Bought a new Forester Xt I saw online. Curtis and Mike helped me with the purchase. Curtis is very knowledgeable and comfortable to work with. Mike di Bought a new Forester Xt I saw online. Curtis and Mike helped me with the purchase. Curtis is very knowledgeable and comfortable to work with. Mike did not try to upsell any unnecessary add-ons and was also a pleasure to finance with. Second vehicle from this dealership, great team! More

After eight hours, sent home in a damaged vehichle! I arrived at Elk Grove Subaru on Sat. 8/18/18 at 12:00pm to TEST DRIVE a Crosstrek and an Impreza. I had contact the day prior on the internet with I arrived at Elk Grove Subaru on Sat. 8/18/18 at 12:00pm to TEST DRIVE a Crosstrek and an Impreza. I had contact the day prior on the internet with Ashley Gonzales and was heading in to ask for her when Bill Cooks side swiped me in the parking lot. Although he was a nice guy, Mr. Cooks KNOWINGLY sent me home EIGHT hours later in a damaged vehicle (the entire paint job was covered in spots- I couldn't see them as the car was wet and I was STARVING and EXHAUSTED of the entire process!) I called on Sun. 8/19/18 and was told by Sonny via approximately seven different phone calls, I couldn't bring the car in until Monday (which meant I had to take time off work). I asked to speak with the owner of the dealership and Sonny told me, "the owners of the dealership do not get involved with day to day dealings and would NEVER call you back." On Mon. 8/18/18 Kurt Klima took one look at the vehicle and said they would most likely have to repaint the entire car and would need to get me into another one. Mr. Klima also stated the Lasher brothers are really nice guys that are in the Dodge dealership daily and happily speak to customers? Mr. Klima called me at 2:30pm to inform me the Cook's Collision had just picked up the car and he wouldn't know anything until the following day. On Tues. 8/21/18 I did not hear anything until 3:30pm, and the car was still being looked at- they were not able to get the spots out. Mr. Klima stated Sonny would get back to me. I did not hear ANYTHING on Wed. 8/22/18. At that point I called Subaru of North America and spoke to Anthony, who stated they do not normally get involved with sales, but he would call the dealership and get back to me. Anthony left me a message stating he spoke to Sonny and he would be getting back to me. At 5:05pm that evening, Anthony called me back (after his shift ended) to ensure I was contacted, I stated I had not heard anything and he said he would try to get someone on the line. He came back with Sonny and while Anthony listened, Sonny said he was, "VERY surprised I had made this call" (to Subaru of North America). He then stated he had a car there for me and I should come now as he can't guarantee I wouldn't have to wait if I came another time. We agreed I would be there by 6:00pm. Anthony said it sounded like this was resolved. I went home, plugged in my phone, fed by dog and went upstairs to get ready, in the meantime received two separate calls saying DO NOT come down here, the vehicle is damaged, too. I next received a call at 7:00pm on Thurs. 8/23/18 from another manager stating they were trying to get a dealer transfer, etc. (voice message). I had plans to go out of town that weekend and was leaving early Friday morning, which I had communicated on Sun. 8/19/18. I next received a call from Sonny on Fri. 8/24/18 in the late afternoon stating he would just get me into a 2019 and keep the payments the same, because all the 2018's had been sitting too long and had something wrong with them. He also said he wasn't working that weekend and would to call on Mon. 8/27/18. After several additional phone calls and emails (I asked him to please have the paperwork ready, he BEGRUDGINLY said he would, but continued on with not knowing how long it would take and he couldn't promise he wouldn't be helping someone else, etc., just shockingly poor customer service. On Tues. 8/28/18 (TEN DAYS AFTER the purchase of the car and HOURS of phone calls/emails) I left work early to go sign the new paperwork. The additional piece of the story was, they ONLY gave me $7K for my 2011 BMW 328i with 83K miles - MINIMALLY a $1,500 loss I agreed to on 8/18/18 after seven plus hours of dealing with multiple men, no food, and super-hot weather. I feel 100% taken advantage of by Elk Grove Subaru, especially Sonny Aivazian. I will never go to a car dealership without a man again in my life, which is a pathetic statement in 2018! Shame on the Lashers and Vince Bloom for running a car business in such a way that a woman is prohibited from receiving a fair deal. This was bar none the most horrific car buying experience of my life. More

Outstanding Experience We had some exceptional reasons why we couldn't write a check that day, but Elk Grove Subaru figured out a way for us to complete the transaction anyw We had some exceptional reasons why we couldn't write a check that day, but Elk Grove Subaru figured out a way for us to complete the transaction anyway. It was the smoothest purchase of a car in my lifetime (long). More

Exceptional car-buying experience! We found our perfect 2019 Subaru Outback at Elk Grove Subaru! We were treated with great professionalism and courtesy at every level; from our friend We found our perfect 2019 Subaru Outback at Elk Grove Subaru! We were treated with great professionalism and courtesy at every level; from our friendly & outgoing sales consultant, Tim C. to his sales manager, Dave D and Mike L in Finance! We walked away with a fair price for our new Outback and our trade-in....and the whole process took not much time at all! LOVE our new Subaru and will be recommending Elk Grove Subaru to everyone that compliments our new Outback!! Thanks so much to your whole team : ) ~A. Fenex, Livermore, CA More

Positive - Respectful - Kind - Courteous - Collaborative Elk Grove Subaru surpassed our expectations. Other Subaru dealers in Roseville, Modesto, Livermore and Fresno couldn't match Elk Grove's kindness, co Elk Grove Subaru surpassed our expectations. Other Subaru dealers in Roseville, Modesto, Livermore and Fresno couldn't match Elk Grove's kindness, courtesy and service. More

Found just the 2019 Outlook that we've looking for. Can't say enough about the great service from TJ and Jeremy. TJ took the time to teach us all about the fantastic Outlook. Jeremy explained the fina Can't say enough about the great service from TJ and Jeremy. TJ took the time to teach us all about the fantastic Outlook. Jeremy explained the financing in detail. Very stress free. More

Best Car Buying Experience Ever This was probably the best car buying experience I’ve ever had. Had been researching cars for awhile, finally decided on specifics but then had troub This was probably the best car buying experience I’ve ever had. Had been researching cars for awhile, finally decided on specifics but then had trouble locating one. Elk Grove Subaru was one of many dealerships I had been in contact with. Pam was the only one who would give me a lowest price quote. Everyone else wanted me to come in or call. I told her what I was looking for and although they didn’t have one, she didn’t give up there. She went above and beyond.... she located a few cars with our second choice of color which we were happy about. But she knew we really wanted blue so she kept looking. She found exactly what we wanted, honored the same awesome price quote she gave on the original car and got the car here when we were hoping for. Once we went in for paperwork, friendly no pressure service. They gave us the information and we made all the decisions. In and out in a few hours.... drove away in the blue 2019 Crosstrek Premium we wanted. Thank you to Pam and all the staff at Elk Grove Subaru. Even though they are not the closest Subaru dealer to us, we will definitely make the drive next time we buy our next Subaru from them! More