Elk Grove Toyota - Service Center

I absolutely adore service with Charles L. i love to work with EG Toyota over any other dealer plus its close to the house. I have had bad experience with another service rep, so now i personal i love to work with EG Toyota over any other dealer plus its close to the house. I have had bad experience with another service rep, so now i personally walk in to the service center to schedule my appts. Charles L., always take his time to explain the services and I ABSOLUTELY love that he reaches out every few hours just to touch base on the status of the car. More

Great and helpful. Friendly. They tell what you need and they do not push to sale things. I feel they look out for me and my family. Thank you. They tell what you need and they do not push to sale things. I feel they look out for me and my family. Thank you. More

Excellent Service Nick is great. He explained in details the problems why my car needs to be fixed and let me know the free ride services, love it! Nick is great. He explained in details the problems why my car needs to be fixed and let me know the free ride services, love it! More

Maintenance on 2007 Camry. Preformed work requested and found leaky valve cover gasket and informed me and I had it replaced. Toyota staff has maintained my vehicle since 2006, Preformed work requested and found leaky valve cover gasket and informed me and I had it replaced. Toyota staff has maintained my vehicle since 2006, always pleased with the service. More

Excellent service I had taken my Prius for 80,000 mile maintenance. The service advisor was knowledgeable and provided clear and concise communication about the issues I had taken my Prius for 80,000 mile maintenance. The service advisor was knowledgeable and provided clear and concise communication about the issues found. The work done is top rate. More

Incomplete work No return mileage sticker and no car wash was done on 15,000 mile service. I had to tell them to complete work. Call after work is complete! I dont re No return mileage sticker and no car wash was done on 15,000 mile service. I had to tell them to complete work. Call after work is complete! I dont remember associates name so im picking one randomly because this survey lacks the intel to allow conpletion without the associates name selection. Please improve this survey as well. More

Oil change and filters Short waiting time, friendly and professional employees have always tried their best to take care of my car at the very less time that I have Short waiting time, friendly and professional employees have always tried their best to take care of my car at the very less time that I have More

Service Recall Dealership did what they promised, when they promised. Paperwork was handled promptly and when I picked up my vehicle, service was done and truck was Dealership did what they promised, when they promised. Paperwork was handled promptly and when I picked up my vehicle, service was done and truck was ready. More

Recall airbags I was in and out for a recall and my airbags thank you .. it was supposed to take three to four hours and they got it done in one I was in and out for a recall and my airbags thank you .. it was supposed to take three to four hours and they got it done in one More

Tire rotation Dropped my car off at approximately 7:50am for only a tire rotation. Waited for an hour to be told that I will probably get my car back at 11am. Took Dropped my car off at approximately 7:50am for only a tire rotation. Waited for an hour to be told that I will probably get my car back at 11am. Took the shuttle home and didn’t get a call back til 12:30pm. And in the end I couldn’t get my tire rotated. Kinda frustrating. More