Miguel Navarro

This dealer is the best place. I like how was your service. I’m satisfied the service . I like how was your service. I’m satisfied the service . More

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Great service as always. Would definitely recommend this dealer for service. I have been coming to them for years. Would definitely recommend this dealer for service. I have been coming to them for years. More

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Our experience was great. Everyone that helped us was the best! We couldn't be happier. Everyone that helped us was the best! We couldn't be happier. More

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The service I received was efficient, courteous, and timely. Elk Grove Toyota has always been a pleasure to work with. timely. Elk Grove Toyota has always been a pleasure to work with. More

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Everything went smooth and I got my car back earlier than expected! Everyone I dealt with was friendly, professional and accommodating. expected! Everyone I dealt with was friendly, professional and accommodating. More

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Mike was very pleasant and professional and called me back in the time he said he would. Everything works great and I appreciate your service. back in the time he said he would. Everything works great and I appreciate your service. More

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Miguel was an excellent service advisor. Generally my time at Toyota service dept is well spent. Thank you Generally my time at Toyota service dept is well spent. Thank you More

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Only if I can rate them with 0 star, I would. Not satisfy with their customer service. Took my car in for a safety recall in good condition, everything works perfectly fine. Including auto slidin Not satisfy with their customer service. Took my car in for a safety recall in good condition, everything works perfectly fine. Including auto sliding door and received a call from service agent, MIGUEL that the sliding door doesn't open automatically. Then spoke with the service supervisor name DAVE, regarding this situation. As we try to resolve this issue, all they want to do is business talk and want to charge us for diagnosis what cause the door to not open automatically. As I stated to him the automatic sliding door worked perfectly fine when we drop off and hand them the key. What upset me the most is DAVE, stated "how do we know that you are not lying." Like seriously, are you xxxxen kidding me, this is xx. He also stated that my car has never in their shop before, yes that's true but we have been a loyal customer to ELK GROVE toyota for our Tundra's service for years, but they failed us this time around. Another thing is why do I needed to bring in my car to you, Toyota shop, when there is nothing wrong with my car. This is so stupid, sound more like another business talk. He pointed every finger back to us that the issue happen prior to the drop off blah blah blah nothing that they did. There were no empathy in this situation. Imagine, you dropped off your car in good condition for recall, and when you pick up your car, its not in the SAME condition and all they want to do is charge you this and that to find out the problem. I told DAVE im not willing to pay the fee for the diagnosis and there you go "well then you car is ready to be pick up" xxx man. I question him what is your priority here, he stated "to take care of our customer" well you guys fail big time on your priority and need a lot to work on. Should do those protocols while your customer is present instead of calling them a liar. Not sure who is the LIAR in this situation. THIS IS A BIG BIG BIG DISAPPOINTMENT TO ME. DEFINATELY NOT HAPPY AND SATISFIED WITH THEIR CUSTOMER SERVICE. More

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No markup, easy sales, my sales person was great, and can we say no markup again. we say no markup again. More

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Great customer service, I will go back again. So convenient. Repairs were easy and smooth. So convenient. Repairs were easy and smooth. More

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