Elk Grove Toyota - Service Center

John Nguyen is the best service adviser This review is for John Nguyen at the Express Service center, This service dept. is one of the busiest if not the busiest I've been to. They're always This review is for John Nguyen at the Express Service center, This service dept. is one of the busiest if not the busiest I've been to. They're always busy, but never too busy to be take care of me in an efficient, friendly, and helpful manner. I'm glad I work nearby and live nearby. Due to poor planning on my part I didn't' have an appointment today, regardless I needed my 4Runner serviced as I was going on a trip tonight in it.. So I was expecting to wait awhile to get helped. John got me in and out in during the write up process, not only that, he was friendly and he seemed to care enough to get me in and out quickly, he was the only one that was a kind person to me this morning. Thank you. More

HORRIBLE SERVICE Service advisors are always to busy to be through. Ask for the car to be washed they will not do it, ask for it NOT to be washed and they will! All m Service advisors are always to busy to be through. Ask for the car to be washed they will not do it, ask for it NOT to be washed and they will! All my vehicles are Toyota and this dealerships HORRIBLE SERVICE has me considering switching BRAND loyalty all together. Not acceptable SERVICE anywhere start to finish. More

Not satisfied Took my truck in for the 4th transmission fluid change. What does high miles have to do with the treads on the fluid pan. Removing this plug 4 tops 5 Took my truck in for the 4th transmission fluid change. What does high miles have to do with the treads on the fluid pan. Removing this plug 4 tops 5 times will not mess up the threading on pan. That was their excuse “high miles”. I’m sure the young tech who did this fluid change cross threaded it but it’s high miles. $532 and 3 days later I get my truck back. They have a car wash and they couldn’t even do a courtesy wash on my truck. I’ll never go back. Only for parts. More

Good customer service My service advisor did wonderful job for the purposed of my visit they check everything and gave all the report or findings that they did it hopeful My service advisor did wonderful job for the purposed of my visit they check everything and gave all the report or findings that they did it hopefully the 4 tires that needs balancing which was the purpose of my visit is okay because when I’m driving 65 up In freeway I my steeeing wheel looks like not steady so I will drive it in a free way this week end More

45k tune up So happy to drive right in and have car serviced with no appt- all in an hour! Thanks for excellent and efficient service and a car wash! So happy to drive right in and have car serviced with no appt- all in an hour! Thanks for excellent and efficient service and a car wash! More

Stellar Customer Service Team I have been dealing with Elk Grove Toyota the past 10 years. Their friendly staff does an outstanding job! I’m always pleased following a minor/m I have been dealing with Elk Grove Toyota the past 10 years. Their friendly staff does an outstanding job! I’m always pleased following a minor/major appointment, knowing that my vehicle has been properly serviced. More

Great service Efficient and friendly and they are fast, they were able to do my regular service and car wash within the promised time. I look forward to going back. Efficient and friendly and they are fast, they were able to do my regular service and car wash within the promised time. I look forward to going back. More

Spring recall repair I took my 2005 Tacoma in for spring recall they installed the springs and did not put my truck back like they got it. They told my after they did the I took my 2005 Tacoma in for spring recall they installed the springs and did not put my truck back like they got it. They told my after they did the work that the level kit was not going to be put back on and they trashed my old parts. I talked to the manager and he took me to the service manager and the service manager said they should not have touch my truck because I had a level kit on it. He said he would check into it that was almost a month ago. So I have gotten a attorney . We will be going to court Toyota must thank because I don't have the money they have I don't have rights. I will prove them wrong see you in court More

Service issue communication I took my 2008 Camry to get a smog test at an authorized smog check and found out my car's system would not communicate with their computer to complet I took my 2008 Camry to get a smog test at an authorized smog check and found out my car's system would not communicate with their computer to complete the test. So I brought it to Elk Grove Toyota on 10-15-16 and was told that I needed a dash harness. I had no choice to fix it even though it was very expensive. I wrote a letter at the time to Elk Grove Toyota for an explanation as to why I had problem (defective part?), since I don't want this to happen again. When I gave it to my service advisor, he said it had been forwarded to Brian Chase who was going to have it checked out. It is now three months and I haven't received an answer. More

Service Manager Chase thumbs down If it wasn't for the manager, I think his last name is Chase, I would have given this dealership at least 4 stars. The majority of the other service s If it wasn't for the manager, I think his last name is Chase, I would have given this dealership at least 4 stars. The majority of the other service staff are very good. I had bought a set of 4 new tires from this dealership and within 2 weeks they had a sale on tires. I asked Chase if there was anything he could do to compensate me and he said flatly...nope, nothing he could do. In other words, too bad for you, you should have waited two more weeks to buy your tires, you're just plain out of luck lady. I spoke to a couple of the other service people there and they gave me a couple of credits on other services that day. Not enough to cover the sale price on the tires, but at least they gave me something. I've serviced my cars there for over 10 years and this was the first and LAST time I will be buying tires from this dealership thanks to Mr. Chase! I've always gone somewhere else for tires but wanted to try them this time....what a mistake! More