Elk Grove Toyota - Service Center

The service was fast and very freindly. I will be going back for service next time. Waiting was very clean. Cashier was very riendly and made sure I was happy with the service. I was met by the service t back for service next time. Waiting was very clean. Cashier was very riendly and made sure I was happy with the service. I was met by the service tech the minute I pulled up to the service bay and opening my door. More

I hate taking our car to the shop. In our case, I took in our Prius because I needed to have my cell phone "paired" to the car's wireless system so that I could make calls hands-free (gotta love this feature our Prius because I needed to have my cell phone "paired" to the car's wireless system so that I could make calls hands-free (gotta love this feature). The customer service manager, a guy named Martin, was extraordinarily helpful. He made sure the job got done quickly, and he was good at explaining, in plain English, how to use this feature. Though I live roughly equal distance from three different Toyota dealers, I don't think I'd take our Prius to any place but Elk Grove (where we bought it). There are always friendly and efficient and treat me like a "regular" even though I rarely have to go there. More

Fred has provided service to me and my vehicals for over 10 years. I must say that he is the main reason that I continue to shop Elk Grove Toyota. He has always been honest, fair and right on time with all 10 years. I must say that he is the main reason that I continue to shop Elk Grove Toyota. He has always been honest, fair and right on time with all my service needs. I told my finance gal the last time I was there that Fred is the reason I bought this 2011 Tundra. More

I have had Fred Daniels as my service agent since I bought my Camry in 1997. I have only once had a problem with the service and that person is no longer there. I have always been treated fair on my bought my Camry in 1997. I have only once had a problem with the service and that person is no longer there. I have always been treated fair on my services. I would also recommend the service department to everyone. More

I wouldn't trust anyone else to work on my car. Service excellent; they'll shuttle you wherever you need to go. And they'll take your schedule into consideration. Jason and Jim made sure I got to my dr. ap excellent; they'll shuttle you wherever you need to go. And they'll take your schedule into consideration. Jason and Jim made sure I got to my dr. appt. on time w/ my car all done in under 1 hr. More

To whom it may concern, These gentlemen stated above To whom it may concern, These gentlemen stated above seem to be the cornerstone of this dealership in my opinion. They are extraordinary profession To whom it may concern, These gentlemen stated above seem to be the cornerstone of this dealership in my opinion. They are extraordinary professionals in there field, courteous, helpful, understanding, and willing to go above and beyond to assure the customer is satisfied. I have purchased vehicles, ordered parts and had various services done at this dealership. my experience has always been pleasant. These gentleman deserve to be recognized and compensated by the dealership and corporation for there outstanding dedication and above and beyond attitude. Thank you to, Mr. Brian Rea, Jason Bruecker, Kory Smart, Charles Linck. I truely appreciate what, and how you do what you do. God Bless Ruben Valim More

A few months ago my transimission went out. I went to a private repair shop where I was told my transmission would need to be replaced for $2000. At that time, I was not in a position to spend that kind o private repair shop where I was told my transmission would need to be replaced for $2000. At that time, I was not in a position to spend that kind of money and didn't know where to turn. A co-worker recommended that I speak to Martin Brown as they had a similar problem with their Toyota that he had helped resolve. I called Martin and while it turned out he didn't work in the Service Dept, he encouraged me to bring the car in and assured me that if there was any way to repair the vehicle for less they could do it. As it turned out the transmission did not need to be replaced and Dave Famsted was able to repair it for me. Martin stayed in contact with me throughout this entire process and I cannot be more grateful for all he and Dave did for me. While I don't live in Elk Grove, I will definitely buy my next Toyota there. More

Conflicting reasons as to who authorizes service; sales manager says he has no say on the service side, the service manager says the sales manager needs to approve the work (which one is it!!!). The vehic manager says he has no say on the service side, the service manager says the sales manager needs to approve the work (which one is it!!!). The vehicle pulled to the right as my wife test drove it, the salesman said it would be taken care of if purchased. When it was brought in we were told that all vehicles pull to the right and that it would not be fixed. The car also was in to have the hood buffed and paint the rear bumper. When picking up the car I noticed deep scratches in the front passenger side door. The sales manager and advisor are saying it was there when I purchased the car. The repairs have been completed to my wife and my satisfaction. EG Toyota did work with us to make sure we were satisfied with their service. Mark and Brian took the time to work with me and make sure everything was repaired. I can say even though we were not in agreement at first, they did make things good in the end. More

I am the owner of a Toyota Highlander Hybrid 4WD purchased in the Bay Area. My wife and I recently moved to Elk Grove. When we arrived we were gractiously greeted by our new neighbors. One day, s purchased in the Bay Area. My wife and I recently moved to Elk Grove. When we arrived we were gractiously greeted by our new neighbors. One day, shortly thereafter, our neighbor, Martin Brown asked how we liked our Toyota, gave us his card, and offered his assistance in his role of customer relations with Elk Grove Toyota. I told him that I was searching for a reliable and quality service department for my Toyota. He was quick to recommend the folks in the service, parts, and sales departments of Elk Grove Toyota. I have taken my vehicle to Elk Grove Toyota for regular maintenance, service issues and purchased parts and accessories. I have not been disappointed. Recently, my daughter and son-in-law were looking to buy a new or used vehicle; I recommended that they contact Martin Brown for assistance. Not only is Martin professional and gracious in his role in customer relations, he is an excellent ambassador for Elk Grove Toyota in the community. The next time I'm in the market for a new vehicle, I will be shopping at Elk Grove Toyota! More

Im so happy to finally have the chance to comment on your dealership I havve purchased 3 vehicles over the years from your dealership and have been more than happy with the attention your staff has given me. dealership I havve purchased 3 vehicles over the years from your dealership and have been more than happy with the attention your staff has given me. The helpfulness and honesty your staff has always provided me will keep me coming back until they take my license away! The situationthat has prompted me to write this today was because I was in a few weeks ago and I arrived late to my ascheduled appt. and unfortunately missed the shuttle service. I met Mr. Brown who overheard my dilema (I had to get home to meet with a repairman my husband had scheduled) and offered to give me a ride home so that I was still home just in time for the repairman. This kind of service goes above and beyond normal servive and i I greatly appreciated the time he took to get me home . thankyou so much. More