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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,370 Reviews

1,370 Reviews of Elk Grove Toyota - Service Center

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February 24, 2022

It was a great 👍🏽 service by the team. The rep understand the request and provide good feedback. More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carly Watkins
Mar 21, 2022 -

Elk Grove Toyota responded

We appreciate you taking the time to tell us about your experience. We are happy to hear your experience was 5-star worthy! We look forward to working with you again!

February 14, 2022

Toyota has the best service ever. And Milton the tech who helped me was great and had excellent customer service skills. I would definitely recommend taking your car for service at T More

by Dabboo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Vong
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2022

The service here were excellent! Staff are very nice and also very knowledgeable. Highly recommend this place. More

by Komang Yang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2022

Very mixed up service. Expediency over customer satisfaction. Will use other dealer next time. D harmon. More

by Dlmmharmon
Recommend Dealer
No
Employees Worked With
Unknown
Feb 10, 2022 -

Elk Grove Toyota responded

Hello - Thank you for reaching out. We'd like to look into this matter further and get more details from you. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

February 03, 2022

Quick Lube Service & the Sales Office are both very welcoming facilities. The Elk Grove location greets their customers with respect, professionalism and excellent customer service from the time you a More

by Deb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Nevarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Elk Grove Toyota responded

Hello Deb, I am happy to hear you always have a pleasant experience from start to finish. We count ourselves very lucky to have amazing customers like you! Thank you so much for your continued business and for this super sweet review. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

February 03, 2022

Customer service is great here. Updates are given timely during service appointments and communication is handled perfectly by the employees at Elk Grove Toyota. Great experience! More

by ice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Vong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Elk Grove Toyota responded

Hi, I am so happy to hear you enjoyed your time with our staff here at Elk Grove Toyota. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

February 03, 2022

Very good customer service, they take pride in their work and are very helpful and friendly. Very honest and would definitely recommend this dealership to all. More

by gregbenevides
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Kleefeld
Feb 03, 2022 -

Elk Grove Toyota responded

Hello, It is an honor to hear all the wonderful things you have to say about our dealership and staff. We truly value your time and your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

January 25, 2022

They did not inflate my spare tire even though I asked twice for it. It’s a hassle to get to the underside of a Highlander to do it. I’ll have to crawl underneath now myself. However the service rep advis More

by george2harp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sulaiman Aziz
Feb 06, 2022 -

Elk Grove Toyota responded

Hello - Thank you for this feedback. We apologize for any inconvenience or oversight you experienced. If there are any outstanding issues we can address, please don't hesitate to contact us. You can reach Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

January 25, 2022

Knowledgeable, courteous, thorough attention to detail. Timely and reliable follow-up with clear communication. Would recommend to others. More

by J.Chen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2022 -

Elk Grove Toyota responded

Thank you for this feedback! We appreciate your willingness to recommend us to others! We look forward to working with you again.

January 15, 2022

Great customer service! Our key fob wasn't working, and we had even changed the battery in it too. We anticipated that the key would need to be reprogrammed. Luckily, the technician decided to put in a fa More

by schan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Elk Grove Toyota responded

Thank you for your review! We appreciate your feedback and your kind words! We look forward to working with you again in the future!

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