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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,429 Reviews

1,429 Reviews of Elk Grove Toyota - Service Center

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August 19, 2025

Excellent service and price for tires replaced on van as well as specifics on future needs for it . Additional unexpected tire issue was resolve on Camry. Excellwnt professionalism by Guadalupe, Pedro, an More

by kenpatten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Aug 19, 2025 -

Elk Grove Toyota responded

Hello, Thank you for your kind review on Guadalupe, Pedro and Tim. We are thankful to have amazing customers like you. Come by and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 18, 2025

I had an amazing experience at this dealership! The staff was friendly, patient, and knowledgeable. They walked me through every step, answered all my questions, and made the process stress-free. T More

by Wen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milton Vong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Elk Grove Toyota responded

Hi Wen, Thank you for your wonderful review on Milton. I have shared your kind words with him and his manager. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

August 17, 2025

Service Advisor was good, but the wait time is terrible. My appointment is at 10:50am. and i got out at 1:00pm. It took 2hrs just for an oil change. It only takes 30 to 45mins for an oil change whenever i b More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tre Pearson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan
Aug 18, 2025 -

Elk Grove Toyota responded

Hello Mike, I truly apologize for your experience. We are working hard to smooth out the process for all of our customers. I addressed your concerns with our Service Director and staff. We hope to see you again in the near future. Sincerely, Jeannette Blair Customer Relations Manager

August 17, 2025

I have come here since 2010, that enough to show your excellent job I appreciate your help More

by chilien.nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Elk Grove Toyota responded

Hello, Thank you so much for your continued business and for your wonderful review. We are thankful to have you as our customer. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 16, 2025

Previous post was deleted. I didn’t get the sense of urgency that I thought I deserve. Nonetheless, unpleasant experience overall. Is there a rating of minus five stars? More

by raspiras7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Vang
Aug 19, 2025 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience. I have not deleted nor am I able to delete any reviews. The actual website is the only one authorized to do so. I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

August 15, 2025

Service agent was friendly and helpful when describing work that needed to be performed and work completed in a timely manner More

by ROBERTROMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jelian Alop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Elk Grove Toyota responded

Hello, Thank you for taking the time to review our dealership. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

August 11, 2025

Did a great job and explained any needed work. Very happy. They did what they said they would do. More

by john.bither
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Punia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Elk Grove Toyota responded

Hello John, Thank you for sharing your experience here online. I am glad to hear you were very happy with the customer service you received. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 11, 2025

I went in for an oil change My last oil change was there The tag on my windshield said it was time for a oil change My car said maintenance required The man that helped me said it was to soon for More

by hassounehp
Recommend Dealer
No
Employees Worked With
Rene Ascencio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Elk Grove Toyota responded

Hello, I truly apologize for any confusion. For Toyota vehicles Toyota recommends an oil change every 10,000 miles or once a year. The 5k, 15,k,25k... include; Multi point inspection, fluid top off, tire rotation and a brake inspection. The 10k,20k,30k... include multi point inspection, fluid top off, tire rotation, brake inspection and an oil change. I will make sure we retrain our staff to explain the recommendations better to our customers. Thank you for your feedback. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

August 11, 2025

Agent was very helpful and very good at what he does. They take very good care of you. More

by gsteurn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2025 -

Elk Grove Toyota responded

Hello, Thanks a bunch for the stellar feedback. We look forward to seeing you next time Sincerely, Jeannette Blair Customer Relations Manager

August 10, 2025

Outstanding service! Outstanding people! Straight shooters. Have never had a bad experience here have Sienna Van purchased in 2014 and still own it 205,000 miles. Just pu More

by Old guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Navarro
Aug 11, 2025 -

Elk Grove Toyota responded

Hello, Congratulations on you 2024 RAV4. Wow 205,000 miles? We are thrilled to hear your wonderful Sienna is still running strong. It is great to know that you have been with us since 2014. We are thankful to have you as our customer. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager