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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,381 Reviews

1,381 Reviews of Elk Grove Toyota - Service Center

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June 04, 2020

Great customer service at a reasonable price. I had 3 engine belts replaced and AC repaired because there was a leak. The cost was about half the price I was quoted at another dealership. I will c More

by Reylean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvin Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2020 -

Elk Grove Toyota responded

Hello Reylean, I am so happy to hear that you found Elk Grove Toyota pricing lower than another dealership. Your complete satisfaction is always our number one goal. We are here any time you need us. Sincerely, Jeannette Blair Customer Relations Manager

June 04, 2020

Excellent repair work and friendly staff! Car was done early 😁 finance for service was pleasant and the car is running like it was new 😁 thanks More

by hersheyrobin90
Recommend Dealer
Yes
Employees Worked With
Steve Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Kersten
Jun 05, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for taking time out of your day to review Elk Grove Toyota. Your feedback means a lot to us. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

June 04, 2020

5k service Service is quick and they do a good job with customer spacing in the waiting area. The service area workers are all friendly and they all value the cu More

by peatmoss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor Kane Bui was great and went the extra mile.
Jun 05, 2020 -

Elk Grove Toyota responded

Hello, I am happy to hear that you have been enjoying your time with us. We greatly value your time and your business. Thank you for taking the time to share this kind review. We are lucky to have such an amazing customer like you. Sincerely, Jeannette Blair Customer Relations Manager

June 01, 2020

Alvin and Steve did a great job regarding taking care of my vehicle and keeping me informed. I appreciate the great service! Would Definitely Recommend Them!!! More

by Matrx50000
Recommend Dealer
Yes
Employees Worked With
Steve Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for taking the time to review Alvin and Steve. We truly appreciate your time, your business and you recommending us. come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

June 01, 2020

I love going to the elk grove dealership. Not only they have excellent customer service, but they got my car in and out and free car wash. Couldn't ask for more !! More

by Chriscao1981
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for your wonderful review. we are happy when you leave happy. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

May 28, 2020

The Repair and Service A1 !!! I received the best of service from the time that I arrived at the shop and first spoke to Amy. She was so polite and professional. Matt Levine was More

by ALICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Velasco and Matt Levine
May 31, 2020 -

Elk Grove Toyota responded

Thank you for taking the time to tell us about your experience & provide feedback! We are grateful for your business!

May 28, 2020

It all worked out fine we are happy with the work that was done on our car by Mr Kane. He really knows his onions More

by Joyblue873
Recommend Dealer
Yes
Employees Worked With
Kane
May 28, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for taking the time to review our dealership here online. If there is anything we can do to make your next visit five stars please contact me directly. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask to speak with Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

May 26, 2020

BIGGEST MISTAKE!!!I bought a brand new Toyota Camry BIGGEST MISTAKE!!! I bought a brand new Toyota Camry Hybrid from Elk Grove Toyota on 5/15/2020. I also purchased the maintenance packages, glass co More

by BW
Recommend Dealer
No
Employees Worked With
Don't know the individual's name
May 27, 2020 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience. I would like the opportunity to make things right. I am not able to find your account under the name you have here. I would like to get more information from you. You can contact me by email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask to speak with Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

May 26, 2020

The service was great, however I was disappointed that some of the employees not assisting me were congregated in a group, not wearing their protective masks to cover their nose and mouth which are suppos More

by sue
Recommend Dealer
Yes
Employees Worked With
Carley Watson
May 28, 2020 -

Elk Grove Toyota responded

Hello Sue, Thank you for your review. I apologize for our staff not wearing their masks properly. We will be addressing this issue and retraining. Your comfort and safety is very important to us. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

May 23, 2020

This is the dealership I have been using for the service of my last two brand new camrys and always received attentive and courteous service. Thank you! More

by ntz916
Recommend Dealer
Yes
Employees Worked With
Micaela Alvarez
May 24, 2020 -

Elk Grove Toyota responded

Thank you for your continued business! We appreciate your kind words!

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