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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,381 Reviews

1,381 Reviews of Elk Grove Toyota - Service Center

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January 14, 2020

Great service department. Made an appointment, met me on time and serviced my car as promised. Even gave me a free ride home when additional testing was needed. More

by Dave J.
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2020 -

Elk Grove Toyota responded

Thank you for your business & feedback! We appreciate it!

January 14, 2020

We have taken our Tacoma all over the "valley" to find the best service. Elk Grove Toyota truly delivers the best service. They are friendly and honest. I the service area is clean and comfortable. The st More

by User-19d9cd0fe1
Recommend Dealer
Yes
Employees Worked With
Gustavo Rios
Jan 16, 2020 -

Elk Grove Toyota responded

Thank you for trusting us with your vehicle! We are grateful for your business and look forward to working with you again in the future!

January 13, 2020

I liked there new facilities across the street, they had plenty of seating and the place was clean. The sevice was excellent and they texed me when my car was ready. More

by Blklion
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jan 14, 2020 -

Elk Grove Toyota responded

Hello, Thank you for taking time out of your day to review out our new Express Maintenance facility. We are happy to see that you enjoyed your time with us. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

January 13, 2020

Had a appointment for a 120k service. I arrived in service drive at 10:00 am ,my appointment time. The service drive greeter came out and tagged my car #1.. I did not get written up until 10:35 am. Mu More

by Sally148
Recommend Dealer
Yes
Employees Worked With
Fred Daniels
Jan 14, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for your business and your feedback. I will address your concern about check in. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

January 13, 2020

Tim provided me an excellent customer service. He made sure I got the service that I needed. Just love the new maintenance facility and a spacious waiting area. More

by JL
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2020 -

Elk Grove Toyota responded

Thank you for your kind review about Tim and our new Express Maintenance facility. We are glad you enjoyed your time with us. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

January 09, 2020

Okay! I’m not really happy with service dept. Feel like the service is not as good when I first purchase my car. Thank you! More

by asrosas
Recommend Dealer
No
Employees Worked With
Manger
Jan 09, 2020 -

Elk Grove Toyota responded

Thank you for reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

January 08, 2020

Came in for an oil change and Tim helped me with my service. He got me in and out within a reasonable amount of time and was very precessional More

by Jolibro
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2020 -

Elk Grove Toyota responded

Thank you for this feedback! We're happy to hear your service appointment went smoothly!

January 06, 2020

I’d like to thank your staff,Primal and Aman for displaying an outstanding customer service during my visit . They just went that extra mile taking care of my car . I think they deserves a formal More

by chandvinesh
Recommend Dealer
Yes
Employees Worked With
Primal Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aman Kishor
Jan 09, 2020 -

Elk Grove Toyota responded

We appreciate hearing about your experience! Thank you for your kind words!

January 06, 2020

My sales experience 7 months ago was great. However it should had been disclosed the RAV4 would need a front break replacement very soon, $250. I had no idea what the grinding was. The first maintenance I More

by Geri
Recommend Dealer
No
Employees Worked With
Jeannette Blair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Kersten
Jan 09, 2020 -

Elk Grove Toyota responded

Thank you for reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

January 03, 2020

Our Prius had a leak and the floor board was all wet, I thought the heater core was shot. They quickly identified the problem! Clogged drains in the cowl. Cleaned them out, shampooed the carpet/mats and wa More

by Stan
Recommend Dealer
Yes
Employees Worked With
H Doan, Nicholas Kersten
Jan 03, 2020 -

Elk Grove Toyota responded

Thank you for trusting us with your Prius! We appreciate your kind words!

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