Elk Grove Toyota - Service Center

During my "Non-Apointment" oil change service at Elk Grove Toyota Express Maintenance it was efficient and smooth on the service aspect. Customer relations was a whole different type of scenario. Grove Toyota Express Maintenance it was efficient and smooth on the service aspect. Customer relations was a whole different type of scenario. More

They kept my car all day and didn't even address one of the recall items. I would have given no stars if that was possible. the recall items. I would have given no stars if that was possible. More

I went to toyota elk grove center for a safety recall. It was a good experience, people there are very nice and helpful. Also the service they provided me with was fast and excellent. was a good experience, people there are very nice and helpful. Also the service they provided me with was fast and excellent. More

John was efficient and answered my questions thoroughly. The Toyota facility was clean and quiet. Staff members were all friendly. I am happy with experience at Toyota. The Toyota facility was clean and quiet. Staff members were all friendly. I am happy with experience at Toyota. More

Great service! Everyone was nice and helpful. Service was fast, didn’t have to wait long. Place was very clean! Always happy with my experience at Toyota fast, didn’t have to wait long. Place was very clean! Always happy with my experience at Toyota More

Stopped by for 5k Toyota Care maintenance. Great fast service. The waiting area was amazing. Very large facility. Too bad I didn't have this great experience with the sales and finance teams. service. The waiting area was amazing. Very large facility. Too bad I didn't have this great experience with the sales and finance teams. More

I’m always very happy after my visit to Toyota. I do not trust my old Toyota to any one else. They explain very well, and they do what they promised. trust my old Toyota to any one else. They explain very well, and they do what they promised. More

This is the second time my experience here was horrible with the service department. After my car was there for 4 days and I was assured by Jeanette and Alvin that it was detailed I arrived to a car that h with the service department. After my car was there for 4 days and I was assured by Jeanette and Alvin that it was detailed I arrived to a car that hadn’t even been vacuumed, let alone detailed. Jeffrey was not helpful and Izeah was absolutely rude and dismissive. No one took ownership of the fact that the work was not done nor understood I can’t transport my child back and forth in an Uber. The expectation was that I had to spend all Saturday at the dealership with my 4 y/o child for them to clean the car or take an Uber home without a car seat for my child and have no access to a car. After I took my car home and emailed Jeannette the response was again an offer of Uber or I could rent a car so that I have access to a vehicle while Toyota corrected their mistakes. I was transferred to Brian ultimately who’s tone on the phone was just nasty. To be treated as a nuisance when I’m Toyota keeps not completing the services expected is beyond frustrating. Brian did tersely agree to give a loaner vehicle and set a service date. However, the wasted time and energy spent on this were unacceptable. To be treated so Poorly (especially with my child and elderly mother present) when Toyota created the problem was just insulting. More

Had electrical issues and my 2016 was towed to Elk Grove Toyota service dept. class requesting authorization and explaining what was being done were excellent. Car was fixed and cost was quite reasonable. V Toyota service dept. class requesting authorization and explaining what was being done were excellent. Car was fixed and cost was quite reasonable. Very happy with the service. More

Service was great. Anthony went above and beyond to ensure everything went as smoothly as possible. Great turn around time as I was without my car for only 1 day. Thanks again ensure everything went as smoothly as possible. Great turn around time as I was without my car for only 1 day. Thanks again More