Elk Grove Toyota - Service Center

I had a great experience my first time ever of taking my car to Toyota for maintainance. Toyota offers a great service overall. I was impressed car to Toyota for maintainance. Toyota offers a great service overall. I was impressed More

I had a horrible service experience. Long delay, poor communication from service rep, and an almost unnecessary expenditure. I also had to witness to other poor customer service to other customers wh communication from service rep, and an almost unnecessary expenditure. I also had to witness to other poor customer service to other customers while waiting. At least a dozen service reps just standing around. Not going back. More

10k service on 2019 Tacoma. Phone and service staff were well prepared and efficient. Gustavo Rios was pleasant to converse with. Vehicle was ready within the estimated completion time. I highly recommend E well prepared and efficient. Gustavo Rios was pleasant to converse with. Vehicle was ready within the estimated completion time. I highly recommend EGT for any needs: sales, service & parts. More

I’ve always been happy with Toyota service pleasant , friendly and helpful! This last time I was upset because I was under the impression I was due for a oil change when I called the call center for anot friendly and helpful! This last time I was upset because I was under the impression I was due for a oil change when I called the call center for another concern. I did explain to the rep I was at 1300 miles she started it was 6m or 5000miles, and because I was at 6m it was recommended. So I came in for the appt and Kevin explained I was not due for the oil change and only due the inspection and tire rotation he was very helpful explaining if I use the oil change I would lose 1 service. I agreed to do the inspection. He was very helpful. Although I did call the call center manager to complain for the miss leading information had Kevin not explained to me the process I would have lost 1 service. Thank you Kevin!! More

Great service, great people! Since day one everyone in the service department was very attentive to take care of my needs. I really appreciate your time and effort to help me with my truck. the service department was very attentive to take care of my needs. I really appreciate your time and effort to help me with my truck. More

Anthony was absolutely wonderful. When I needed a key remade, he went the extra mile to get the job done and communicated with me every step of the way. He even threw in some great perks which is always remade, he went the extra mile to get the job done and communicated with me every step of the way. He even threw in some great perks which is always a bonus. Thank you Anthony for your service! More

Awsome in and out good service took care of the problem I was there for had to replace the weather strip on both sides of my door was there for had to replace the weather strip on both sides of my door More

Anthony Aldrete is an amazing service writer. Keeps you informed of everything going on. Professional, precise, informative, explains everything. I will continue to make my appointments with him. Thank you informed of everything going on. Professional, precise, informative, explains everything. I will continue to make my appointments with him. Thank you! More

These folks were courteous and helpful. They discouraged me from getting any unnecessary repairs and only recommended what was necessary at the time.The free car wash was a nice bonus. I would definitely re me from getting any unnecessary repairs and only recommended what was necessary at the time.The free car wash was a nice bonus. I would definitely recommend for Toyota repairs and maintenance. More

Came in for a 5k maintenance service and I asked the service advisor about different products for my vehicle. Advisor was not familiar with the product that the toyota facility offered. He just referred service advisor about different products for my vehicle. Advisor was not familiar with the product that the toyota facility offered. He just referred me to ask around to parts dept. I felt that he could have helped out by inquiring for the customer. Dont know if he was having a bad day or was just not well trained as an employee. I even asked if he was new, and he replied, no. More