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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,369 Reviews

1,369 Reviews of Elk Grove Toyota - Service Center

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November 12, 2019

The new service center is clean & spacious. They added a snack bar with healthier options than just vending machine items. Service was exceptional as usual. More

by jay
Recommend Dealer
Yes
Employees Worked With
Brian Demille, Dwayne Reyes
Nov 12, 2019 -

Elk Grove Toyota responded

Hi Jay, Thank you for taking the time to share your wonderful feedback here online. I am happy you enjoyed our new Express Maintenance facility and our snack options. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

November 12, 2019

This review is only concerning service. The service This review is only concerning service. The service department, was very good, in doing my scheduled maintenance. I was quickly checked in, went ov More

by welovehawaii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Demille
Nov 12, 2019 -

Elk Grove Toyota responded

Hello, Thank you so much for the kind review. Our staff will be delighted to hear about your wonderful experience with us. I am glad you enjoyed our new Express Maintenance facility. Come see us again soon. Sincerely, Jeannette Blair customer Relations Manager

November 11, 2019

The service people were very friendly and helpful and it did not take very long. We were very thankful for the car wash. They did a good job. More

by Bill Greenwood
Recommend Dealer
Yes
Employees Worked With
Baljinder Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Singh, (don’t remember first name)
Nov 12, 2019 -

Elk Grove Toyota responded

Thank you for your kind words. We are thrilled to hear that you enjoyed your time with us and our car wash. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

November 10, 2019

Every time I have my car serviced at Elk Grove Toyota the work is performed with my complete satisfaction by a very professional service staff. More

by TedMan
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2019 -

Elk Grove Toyota responded

We are really happy to hear this! Thank you for coming to see us for service!

November 08, 2019

Excellent customer service, went for service w/o appointment, got my turn quickly. Nice and clean service station. Convenient. Had good experience. Happy with their service. More

by Dsandhu
Recommend Dealer
Yes
Employees Worked With
Carly Watkins
Nov 10, 2019 -

Elk Grove Toyota responded

We're happy to hear you had a good experience here at Elk Grove Toyota! We appreciate your business and look forward to working with you again!

November 08, 2019

Thank you for the best service as usual and Riley was right there to help us fix our Tire a real professional courteous and polite More

by Coyote1
Recommend Dealer
Yes
Employees Worked With
Riley
Nov 10, 2019 -

Elk Grove Toyota responded

We appreciate your review! We're happy to hear that our service professionals were courteous and polite!

November 08, 2019

90,000 mile checkup They did a great job of getting the car serviced. They talked to me about any issues that might be coming up. Very friendly and positive service. (The More

by someone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2019 -

Elk Grove Toyota responded

We appreciate this feedback and your kind words. We look forward to working with you again!

November 07, 2019

Thank you for having such a wonderful, dedicated, kind and detailed employee by the name of Joel Garcia!!! He has made my visits quick, comfortable and complete! More

by Jennifer
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Nov 10, 2019 -

Elk Grove Toyota responded

Thank you for your kind words for Joel and Elk Grove Toyota! We appreciate your business!

November 06, 2019

I was not satisfied with my first visit at this dealership for service on Labor Day but decided to give them another chance. I am glad that I did because Miguel Navarro really impressed me with the More

by DP
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rental dept I forgot her name but she had excellent customer service as well
Nov 10, 2019 -

Elk Grove Toyota responded

Thank you for this feedback. We appreciate you giving us a second chance to provide you with a 5-star customer service experience! We are grateful for your business!

November 05, 2019

The work I needed on my car was completed after some miscommunication with my service tech. When I came to pick up my car, I was told it was behind another building. There were no signs or employees to More

by Beverly
Recommend Dealer
No
Employees Worked With
Miguel Navarro
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Kumar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2019 -

Elk Grove Toyota responded

Hello Beverly, I sincerely apologize for your experience with us. I completely understand your frustrations and I have addressed those concerns with our upper management and staff. We never want you to feel uncomfortable in any situation while visiting us. If you ever have an issue here please ask to speak to me Jeannette Blair. I am always happy to help in any way possible. We value you as our customer and want you to feel completely satisfied when leaving. You can contact me at 916-405-8000 and ask to speak with Jeannette Blair. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

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