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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,372 Reviews

1,372 Reviews of Elk Grove Toyota - Service Center

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November 22, 2019

Came in for a 5k maintenance service and I asked the service advisor about different products for my vehicle. Advisor was not familiar with the product that the toyota facility offered. He just referred More

by Juan
Recommend Dealer
No
Employees Worked With
Primal Kumar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2019 -

Elk Grove Toyota responded

Hello - Thank you for reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

November 21, 2019

I was told I was getting an oil change but it didn’t happen. I wasn’t aware it’s not offered at the time. More

by Shirl_lyons
Recommend Dealer
Yes
Employees Worked With
Primal Kumar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2019 -

Elk Grove Toyota responded

Hello - Thank you for reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

November 18, 2019

Service was great at Elk Grove Toyota! Jose was very thorough and helpful. I appreciated his communication and how he kept me informed about my car. More

by Fernaldfamily5
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
Nov 18, 2019 -

Elk Grove Toyota responded

Thank you for your business and for the feedback. I am glad Jose was helpful during your time with us. We look forward to your next visit. Sincerely, Jeannette Blair Customer Relations Manager

November 12, 2019

The new service center is clean & spacious. They added a snack bar with healthier options than just vending machine items. Service was exceptional as usual. More

by jay
Recommend Dealer
Yes
Employees Worked With
Brian Demille, Dwayne Reyes
Nov 12, 2019 -

Elk Grove Toyota responded

Hi Jay, Thank you for taking the time to share your wonderful feedback here online. I am happy you enjoyed our new Express Maintenance facility and our snack options. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

November 12, 2019

This review is only concerning service. The service This review is only concerning service. The service department, was very good, in doing my scheduled maintenance. I was quickly checked in, went ov More

by welovehawaii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Demille
Nov 12, 2019 -

Elk Grove Toyota responded

Hello, Thank you so much for the kind review. Our staff will be delighted to hear about your wonderful experience with us. I am glad you enjoyed our new Express Maintenance facility. Come see us again soon. Sincerely, Jeannette Blair customer Relations Manager

November 11, 2019

The service people were very friendly and helpful and it did not take very long. We were very thankful for the car wash. They did a good job. More

by Bill Greenwood
Recommend Dealer
Yes
Employees Worked With
Baljinder Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Singh, (don’t remember first name)
Nov 12, 2019 -

Elk Grove Toyota responded

Thank you for your kind words. We are thrilled to hear that you enjoyed your time with us and our car wash. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

November 10, 2019

Every time I have my car serviced at Elk Grove Toyota the work is performed with my complete satisfaction by a very professional service staff. More

by TedMan
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2019 -

Elk Grove Toyota responded

We are really happy to hear this! Thank you for coming to see us for service!

November 08, 2019

90,000 mile checkup They did a great job of getting the car serviced. They talked to me about any issues that might be coming up. Very friendly and positive service. (The More

by someone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2019 -

Elk Grove Toyota responded

We appreciate this feedback and your kind words. We look forward to working with you again!

November 08, 2019

Excellent customer service, went for service w/o appointment, got my turn quickly. Nice and clean service station. Convenient. Had good experience. Happy with their service. More

by Dsandhu
Recommend Dealer
Yes
Employees Worked With
Carly Watkins
Nov 10, 2019 -

Elk Grove Toyota responded

We're happy to hear you had a good experience here at Elk Grove Toyota! We appreciate your business and look forward to working with you again!

November 08, 2019

Thank you for the best service as usual and Riley was right there to help us fix our Tire a real professional courteous and polite More

by Coyote1
Recommend Dealer
Yes
Employees Worked With
Riley
Nov 10, 2019 -

Elk Grove Toyota responded

We appreciate your review! We're happy to hear that our service professionals were courteous and polite!

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