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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,372 Reviews

1,372 Reviews of Elk Grove Toyota - Service Center

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October 02, 2019

Went in for whistling coming through air vents at high speed and removing water spots. I had to drive my vehicle to see if repair man could hear and diagnose the problem but it wasn’t windy enough to get More

by KL
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whisky- repair, excellent
Oct 02, 2019 -

Elk Grove Toyota responded

Thank you for coming to see us for service! We appreciate hearing about your experience and hope to work with you again in the future!

October 01, 2019

Quick & great service. Milton service advisor kept me informed, he professional and knowledgeable. I highly recommend both Milton & Elk Grove Toyota service. Beautiful new facility. Excellent service More

by Russ
Recommend Dealer
Yes
Employees Worked With
Milton service advisor in express service center
Oct 02, 2019 -

Elk Grove Toyota responded

Thank you so much for the kind review about Milton and Elk Grove Toyota. We truly value your business and your feedback. Come back soon. Sincerely, Jeannette Blair Customer Relations Manager

October 01, 2019

We got a text with an invoice, but when I went to the service desk, they knew absolutely nothing about my vehicle being ready. Finally someone came to me til 1 hr after we received the text that my vehic More

by Mtngr1
Recommend Dealer
No
Employees Worked With
Matthew Shrum
Oct 02, 2019 -

Elk Grove Toyota responded

Thank you for taking the time to provide us with your feedback. I truly apologize about the text and the wait time. I have addressed this concern with our upper management and staff. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

September 30, 2019

I have always had great service at Elk Grove Toyota, have purchased many vehicles there and, when needed, have utilized their body shop - always courteous, professional, and provide excellent service. Alan M More

by Loyal2EGtoyota
Recommend Dealer
Yes
Employees Worked With
Alan Mitchell , Nicholas Kersten
Sep 30, 2019 -

Elk Grove Toyota responded

We are really happy to hear this! Thank you for your continued business! We appreciate your kind words and look forward to working with you again!

September 30, 2019

John Nguyen is great!!! He did excellent job!!! Keep us updates, regarding our car status. Good service. Very good adviser! Gave us very recommendation regarding which parts is great. More

by Juan
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2019 -

Elk Grove Toyota responded

Thank you for taking the time to review our dealership and John here online. We are happy to hear about your wonderful visit with us. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager 916-405-8000

September 27, 2019

New Service Center This was my first visit to the new service center at Elk Grove Toyota. I really liked the spaciousness of the facility. I was greeted promptly when I More

by Sparks
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Sep 29, 2019 -

Elk Grove Toyota responded

Thank you for coming to see us at our new service facility! We appreciate your business and feedback! We look forward to working with you again!

September 27, 2019

Had an appointment and was done within an hour No waiting when I arrived. Staff seemed friendly and ask if I had any problems or questions besides the 5000 mile check. Will see how it goes on next More

by Alice
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Vong
Sep 29, 2019 -

Elk Grove Toyota responded

Thank you for coming to see us for service! We appreciate your business and look forward to working with you again!

September 27, 2019

Excellent Beautiful dealership and service department. Great service, great coffee, Donuts on Saturday morning. Free car wash with my oil change. I will miss i More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo Rios
Sep 29, 2019 -

Elk Grove Toyota responded

Thank you for your kind words! We appreciate your business. Good luck to you in your move!

September 25, 2019

Excellence Elk Grove Toyota performed my maintenance on my schedule. The work was quickly done and to my satisfaction. I will recommend Elk Grove Toyota to my fr More

by Neil Howell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Primal Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Long Truong
Sep 25, 2019 -

Elk Grove Toyota responded

Thank you for sharing your wonderful review here online. I am happy to hear that you enjoyed your time with us. We look forward to your next visit. Sincerely, Jeannette Blair Customer Relations Manager

September 16, 2019

Poor customer service and being rude I recently bought a 2019Rav4 and had to bring it back to have side moldings and edge guards put on. When I arrived, I stood outside for about 30mins w More

by Lopa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Hilscher
Sep 18, 2019 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience. We do usually offer to pay for an Uber for our customers. I understand how that would be difficult with a 2 year old. I have addressed your concerns with our upper management and staff. We value your business and your feedback. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

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