Elk Grove Toyota - Service Center

Went in for whistling coming through air vents at high speed and removing water spots. I had to drive my vehicle to see if repair man could hear and diagnose the problem but it wasn’t windy enough to get speed and removing water spots. I had to drive my vehicle to see if repair man could hear and diagnose the problem but it wasn’t windy enough to get the sound. Whisky removed the water spots as good as possible. Customer service was excellent from Victor and Whisky. More

Quick & great service. Milton service advisor kept me informed, he professional and knowledgeable. I highly recommend both Milton & Elk Grove Toyota service. Beautiful new facility. Excellent service informed, he professional and knowledgeable. I highly recommend both Milton & Elk Grove Toyota service. Beautiful new facility. Excellent service More

We got a text with an invoice, but when I went to the service desk, they knew absolutely nothing about my vehicle being ready. Finally someone came to me til 1 hr after we received the text that my vehic service desk, they knew absolutely nothing about my vehicle being ready. Finally someone came to me til 1 hr after we received the text that my vehicle was ready More

I have always had great service at Elk Grove Toyota, have purchased many vehicles there and, when needed, have utilized their body shop - always courteous, professional, and provide excellent service. Alan M purchased many vehicles there and, when needed, have utilized their body shop - always courteous, professional, and provide excellent service. Alan Mitchell goes above and beyond expectations providing customer service within the Body shop. More

John Nguyen is great!!! He did excellent job!!! Keep us updates, regarding our car status. Good service. Very good adviser! Gave us very recommendation regarding which parts is great. updates, regarding our car status. Good service. Very good adviser! Gave us very recommendation regarding which parts is great. More

New Service Center This was my first visit to the new service center at Elk Grove Toyota. I really liked the spaciousness of the facility. I was greeted promptly when I This was my first visit to the new service center at Elk Grove Toyota. I really liked the spaciousness of the facility. I was greeted promptly when I pulled into the service drive and was then met by my Service Advisor, Joel. Paperwork was handled quickly and I proceeded to the large waiting area. Joel notified me by text when my car was ready and I was done. Overall I was very pleased with my visit. More

Had an appointment and was done within an hour No waiting when I arrived. Staff seemed friendly and ask if I had any problems or questions besides the 5000 mile check. Will see how it goes on next No waiting when I arrived. Staff seemed friendly and ask if I had any problems or questions besides the 5000 mile check. Will see how it goes on next visit. More

Excellent Beautiful dealership and service department. Great service, great coffee, Donuts on Saturday morning. Free car wash with my oil change. I will miss i Beautiful dealership and service department. Great service, great coffee, Donuts on Saturday morning. Free car wash with my oil change. I will miss it when I move. More

Excellence Elk Grove Toyota performed my maintenance on my schedule. The work was quickly done and to my satisfaction. I will recommend Elk Grove Toyota to my fr Elk Grove Toyota performed my maintenance on my schedule. The work was quickly done and to my satisfaction. I will recommend Elk Grove Toyota to my friends for purchasing and maintaining a new Toyota. More

Poor customer service and being rude I recently bought a 2019Rav4 and had to bring it back to have side moldings and edge guards put on. When I arrived, I stood outside for about 30mins w I recently bought a 2019Rav4 and had to bring it back to have side moldings and edge guards put on. When I arrived, I stood outside for about 30mins with no one to assist. I had to walk over and ask one of the service guy to look up my appointment. Finally when I was helped, I was told i was going to have to wait 5 hours for my parts to get installed. I told the gentleman at the service desk (Andy) that I drove all the way from Chico and did not have any other ride to do what I needed to do until my car got serviced. He offered uber, but I did not want to take my 2 year old around in an uber. Asked about a rental car but he told me they couldn't provide one. He then took me over to the sales department and we spoke with John Hilscher (Manager) and he told me that I didn't qualify for a rental because I'm only getting 2 services done and told me that I could reschedule if I didn't want to wait. I told him that I came all the way from Chico and would NOT come back to have something installed that should of came with my car in the 1st place. He continued to tell me that he can't do anything in regards to my situation. The only thing he could offer was for me to rent my own car at a given rate, which I ended up having to pay $32 out of pocket for. Andy gladly had my car serviced in about 3 hours, which I am appreciative for. I should of just bought my car at Chuck Patterson in Chico, maybe I wouldn't have to deal with this. Will definitely not recommend this place to anyone. More