Elk Grove Toyota - Service Center

I recently took my car in for a recall service. I arrived early, but I still had to wait 23 minutes in my car while other staff chatted around the service desks. The service adviser came out to che I arrived early, but I still had to wait 23 minutes in my car while other staff chatted around the service desks. The service adviser came out to check my car in and assumed I didn't want the free carwash. Owning three Toyotas, I've been a loyal customer for over a decade and usually have a good experience. I hope the service advisers will be more proactive in checking in their customers and asking if they want to take advantage of dealership service perks in the future. More

I am taking 1 star off which I will explain. Previously we have been very pleased with this dealer but during a rodent repair, our car was trashed and money stolen. Gus was great throughout, but Previously we have been very pleased with this dealer but during a rodent repair, our car was trashed and money stolen. Gus was great throughout, but we were shocked that all cubbies had been emptied and thrown about the car inside when we picked it up. Gus has promised us a complete detail. We noticed the money was gone upon arriving home. The other complaint is radio, GPS, and clock are all now disfuntional. This has happened with every service call. Jeannette Blair in Customer Relation is terrific and she will take care of the electronics issue when we can get up there again. Had we known the car would have to be left there, we would have removed our valuables - lesson learned! More

Receptionist is nice, but waiting to longer . I hope next time can much better and improve. I hope next time can much better and improve. More

Patti provided excellent customer service. She kept me updated with the current service and helped me in scheduling my next service. Thank you Patti. She kept me updated with the current service and helped me in scheduling my next service. Thank you Patti. More

Excellent customer service: thorough explanation from technician, Lift ride home provided to customer while car being setviced technician, Lift ride home provided to customer while car being setviced More

The work was not finished on time as promised. Work was not as efficient as it should be. In paper, they mentioned that car was washed but not in reality. Work was not as efficient as it should be. In paper, they mentioned that car was washed but not in reality. More

Website recommend to go to the main Toyota shop instead of express. I waited for 50 minutes in the queue at Toyota only to be told to go to express service instead. I told them they should change your webs of express. I waited for 50 minutes in the queue at Toyota only to be told to go to express service instead. I told them they should change your website or whoever is the web developer admin but they didn't seem to care and it's our problem. many people were told to turned back to go across the street. This is poorly wasted my time. Plus wait another 15 minutes or so at the other express place. Truly terrible customer service even I told them in person and no one will do anything about it. More

Elk Grove Toyota provides exceptional services. They are second to none in the region. I can always entrust all of my vehicle’s needs with Elk Grove Toyota. They are second to none in the region. I can always entrust all of my vehicle’s needs with Elk Grove Toyota. More