Elk Grove Toyota - Service Center

Great They have great staff this my go to dealer for service on all the toyotas we own and some not toyota never had a bad experince here They have great staff this my go to dealer for service on all the toyotas we own and some not toyota never had a bad experince here More

Excellent services. I’m happy with the services on 1/5/2019. The Advisor, Nick H Kersten is very knowledgeable, willing to help customer, the process is fast. I like th I’m happy with the services on 1/5/2019. The Advisor, Nick H Kersten is very knowledgeable, willing to help customer, the process is fast. I like the TOYOTA provides the rides (Lift) to home and pick up, very convenient. The staff (Receptionist, Payment, appointment,... are also very nice. Thank you very much! More

Good customer service I found the porters and the service advisors friendly and helpful. It’s very busy and difficult to keep your cool but both were very professional. I found the porters and the service advisors friendly and helpful. It’s very busy and difficult to keep your cool but both were very professional. More

47 minutes wait time in vehicle before any offered help! It took 47 minutes and me getting out of my vehicle before anyone came to get my service started. The manager simply said he had two employees come in It took 47 minutes and me getting out of my vehicle before anyone came to get my service started. The manager simply said he had two employees come in late and he gave them a stern talking too. No offer to compensate me for my time or frustration. More

Car service Great job with the service - tough scheduling because they are busy - plan to schedule in advance to avoid this. Actual day of visit was busy but the Great job with the service - tough scheduling because they are busy - plan to schedule in advance to avoid this. Actual day of visit was busy but they stepped through and took care of me without any issue. Good communications and waiting area and I was on my way. More

Amazing and excellent experience on 1/5/19. Dwayne and Brian Demille provided excellent customer service all the time. They answered all our questions and concerns. They are great and amazing em Dwayne and Brian Demille provided excellent customer service all the time. They answered all our questions and concerns. They are great and amazing employees. Always willing to help and pleasant. More

Horrible Express Service I’ve taken my vehicles to Elk Grove Toyota a few times only to remind me of why not to come here again. They lied about the wait time. I specially a I’ve taken my vehicles to Elk Grove Toyota a few times only to remind me of why not to come here again. They lied about the wait time. I specially asked them to check and replace my wipers. They failed to do so. They have to many employees not working and not enough employees working! More

Nice people at the service department The people at the service department try really hard to understand your concerns and provide you with the feedback you are expecting. I only been tw The people at the service department try really hard to understand your concerns and provide you with the feedback you are expecting. I only been twice to the service department but both time, same experience Thanks More

Customer Service I have been going to E.G. Toyota for about 5 years now. I have never had any issues, until my last visit. I had an appt and took my car in the day bef I have been going to E.G. Toyota for about 5 years now. I have never had any issues, until my last visit. I had an appt and took my car in the day before to do a drop off, the wait time wasn’t just a couple minutes but more like 30! After going in and asking to be seen the 2nd time, I was finally checked in. But turns out that E.G. Toyota does care and I was my car service was nicely taken care of and they turned what would have been a poor visit to a great visit! More

Convenient and Efficient My actual adviser was out for the day, but EGT didn't miss a bit. John took over seamlessly and addressed my car problems professionally. He kept me p My actual adviser was out for the day, but EGT didn't miss a bit. John took over seamlessly and addressed my car problems professionally. He kept me posted regularly on the status of the car and informed me promptly when the car qas was ready. He made sure I got a loaner car, so I wouldn't have to wait for the car at the dealership while it was being fixed. He also gave me discounts that were available. More