Elk Grove Toyota - Service Center

Customer Service I have been going to E.G. Toyota for about 5 years now. I have never had any issues, until my last visit. I had an appt and took my car in the day bef I have been going to E.G. Toyota for about 5 years now. I have never had any issues, until my last visit. I had an appt and took my car in the day before to do a drop off, the wait time wasn’t just a couple minutes but more like 30! After going in and asking to be seen the 2nd time, I was finally checked in. But turns out that E.G. Toyota does care and I was my car service was nicely taken care of and they turned what would have been a poor visit to a great visit! More

Convenient and Efficient My actual adviser was out for the day, but EGT didn't miss a bit. John took over seamlessly and addressed my car problems professionally. He kept me p My actual adviser was out for the day, but EGT didn't miss a bit. John took over seamlessly and addressed my car problems professionally. He kept me posted regularly on the status of the car and informed me promptly when the car qas was ready. He made sure I got a loaner car, so I wouldn't have to wait for the car at the dealership while it was being fixed. He also gave me discounts that were available. More

Very professional Had wonderful experience. The gentleman that helped us was very wonderful and listened to all my concerns and addressed each of them with professiona Had wonderful experience. The gentleman that helped us was very wonderful and listened to all my concerns and addressed each of them with professionalism. Alvin Kumar you are wonderful More

10K maintenance I made an appointment for an 80k maintenance for my 2012 Toyota Camry, Gustavo Rios was my advisor. He was courteous, knowledgeable and efficient. H I made an appointment for an 80k maintenance for my 2012 Toyota Camry, Gustavo Rios was my advisor. He was courteous, knowledgeable and efficient. He reviewed my past maintenance record and did not recommend any unnecessary service. The whole crew was courteous as well. Thank you so much for the great service! More

Friendly service Quick and friendly service. I really enjoyed the coffee, doughnut and comfortable waiting area! Service on my vehicle was done within the time promise Quick and friendly service. I really enjoyed the coffee, doughnut and comfortable waiting area! Service on my vehicle was done within the time promised me More

Routine maintenance. I've been taking my car here to this toyota location and everyone who has help me has been great and nice. They know what they're doing. I make an app I've been taking my car here to this toyota location and everyone who has help me has been great and nice. They know what they're doing. I make an appointment and come in, drop my car off and they do what needs to be done in a timely manner and off I go. So it's was a breeze experience. More

Great service department The service department process is streamlined. I take my vehicles to this specific service depart they are fast thorough and pleasant Andy was sup The service department process is streamlined. I take my vehicles to this specific service depart they are fast thorough and pleasant Andy was super helpful and thorough, he explained all the work completed and scheduled my next service appointment. Great experience overall More

Excellent Excellent! Great dealership and the advisors are awesome to work with. Perform the service on time and within the estimate provided. Also well kept an Excellent! Great dealership and the advisors are awesome to work with. Perform the service on time and within the estimate provided. Also well kept and clean customer seating area. Thanks, RAVI More

Excellent service, but...., I have been a client of this dealership for purchases as well as service and repairs for more than twenty five years. I have always had an excellent e I have been a client of this dealership for purchases as well as service and repairs for more than twenty five years. I have always had an excellent experience. However, this time was a bit different. It may be that I was forced to buy a new battery two days before Christmas with a lots of last minute errands to complete. I was a bit irritable, to say the least, with the timing of my dead battery. So, needless to say, the mulitple texts/voicemails, just to say I ‘needed a new battery and please contact us if you would like to go ahead with the work’ was extremely annoying. I told them when I arrived I knew I needed a new battery. They said they had to do testing to be sure, which I do understand. But, since I had already approved the work, is it really necessary to ask me again if I want a new battery? If I didn’t want a battery I would not have come in. To me that is just common sense. Also, the waiting area had the TV blairing and also very loud Christmas music coming from the showroom. It was impossible to think. I had to endure that for more than an hour. So, maybe, in the future, you can ask our clients if they want to give approval after they report their findings as to whether they want the work done or if they want to approve the work at the time they talk with the service person? AND, personally, I feel the TV is obnoxious since there is noting on that would appeal to anyone. Save yourself some electricity and turn it off or find something enjoyable to watch. More

Oil line bursted. Towed in Very helpful but theyre super busy. Good prices. Now uses lyft to pick you up. Mad at Toyota for not paying for defectt repair, it was a critical Very helpful but theyre super busy. Good prices. Now uses lyft to pick you up. Mad at Toyota for not paying for defectt repair, it was a critical oil line. Said warrantg expired. Thats why one star reduction More