Elk Grove Toyota - Service Center

Customer service Service provided by these gentleman exceeded my expectations. I didn’t have appointment, and still I was able to get my vehicle services within and ho Service provided by these gentleman exceeded my expectations. I didn’t have appointment, and still I was able to get my vehicle services within and hour. More

Could of been better The service person who assisted me was a great help! Was able to get my car in for a full system flush the following day eventhough I didn’t have an a The service person who assisted me was a great help! Was able to get my car in for a full system flush the following day eventhough I didn’t have an appointment for it since I was originally there to get an Oil Change but he had informed me I would of be wasting money by paying for the oil change if I was plannig to do the system flush in a couple weeks so I decided to just leave the car over night so they could get to doing the full system flush the next morning. My biggest issue was when I came to pick up my car and get the keys from the cashier’s I paid for the service that got done to my car. Then once I paid they informed me someone will be coming to bring my car out yet noone ever did/could since they had gave me the keys to my car. So I was waiting 20 minutes for someone to bring my car out to the front and nothing. I had went back to the cashier’s desk after 10 minutes of waiting and the lady working the desk said Oh they should be soon they probably just parked my car far away yet I still had the keys to the car. More

New Michelin Tires - Price-Mached to Costco Elk Grove Toyota price-matched my recent purchase of muchelin tires to Costco's sale price and put me in a free rental car during installation. I'm de Elk Grove Toyota price-matched my recent purchase of muchelin tires to Costco's sale price and put me in a free rental car during installation. I'm definitely a happy customer!! More

Service contract Came in for regular servicing under extended service contract. At the end worker told me it was about to expire. I came in a bit later when I had more Came in for regular servicing under extended service contract. At the end worker told me it was about to expire. I came in a bit later when I had more time to go over options to find it was not about to expire, they were reading it wrong. If they don't understand what they are reading they should consult someone else who does before wasting my time back and forth for nothing..... More

oil change and tire check Very polite and helpful employee. Best service I have received for many years on an oil change. will definitely return for service and recommend it t Very polite and helpful employee. Best service I have received for many years on an oil change. will definitely return for service and recommend it to others. More

2014 highlander Everyone was helpful and friendly. Wait time for the service was short. Service dept. was very thorough and explained everything very well. Very good Everyone was helpful and friendly. Wait time for the service was short. Service dept. was very thorough and explained everything very well. Very good job. I’m very satisfied. More

Trust creates loyalty. I have dealt with Charles Linck for years at this dealership. We have become friends and I have complete faith in his advice. I used to live in I have dealt with Charles Linck for years at this dealership. We have become friends and I have complete faith in his advice. I used to live in the Pocket area...and moved to Roseville 2 years ago. I still come to this dealership for all service...because of Charles. Old school service...and I will keep coming!! More

Quick Service I came in about 230pm, with about 5 cars ahead of me, and three more being worked on already. Andy was quick and efficient with service. He told me it I came in about 230pm, with about 5 cars ahead of me, and three more being worked on already. Andy was quick and efficient with service. He told me it was going to be a 2 hour wait time for what I wanted done with my car. I needed an oil change and tire rotation along with all the other works provided. It only took 1 hour to get my car feeling tip top shape. Couldn't have been better. Thanks for the great work! More

Oil change There's nothing to complain about. The customer service is great. I feel I am always well taken care of when I come here for an oil change and tire ro There's nothing to complain about. The customer service is great. I feel I am always well taken care of when I come here for an oil change and tire rotation. More

Shuttle Bus Usually the auto service is great. Had my appointment at 7AM. Shuttle service started at 730. Made it to work at 9AM then advisor called, my car is Usually the auto service is great. Had my appointment at 7AM. Shuttle service started at 730. Made it to work at 9AM then advisor called, my car is ready. I told the Shuttle Driver (Cam) if he can come back at 2PM. He said yes. So at 3PM, there no shuttle, no word from my advisor (Andy). I called the center, they said Cam will come at 4PM. Cam didn't come until 530PM. Cam blamed Andy, Andy blamed the driver. Cam had the list, if you are the driver, you just mark off the which customer was picked up. How hard is that? So who is in charge of what here. More