Elk Grove Toyota - Service Center

Service received excellent- missing tire/hubcaps not ok The customer service/price I received was good. They did not replace my hubcaps and now I’m missing 2 of them- hope to resolve The customer service/price I received was good. They did not replace my hubcaps and now I’m missing 2 of them- hope to resolve More

Honest, dependable & trust I’ve never met anyone who’s more honest & is dependable than Victor. If it wasn’t for him I would’ve have purchased my little Corolla. I’ve never met anyone who’s more honest & is dependable than Victor. If it wasn’t for him I would’ve have purchased my little Corolla. More

Quick and painless maintenance visit Upon arriving, I was taken care of promptly. The steward recorded some of my cars information and directed me to the maintenance office. From there I Upon arriving, I was taken care of promptly. The steward recorded some of my cars information and directed me to the maintenance office. From there I met Andy. Awesome guy by the way. Would rate him 10/10, and would recommend him both a raise and a promotion for superior customer service skills and professionalism that reflected well on the services I would expect from Toyota. Anyway after talking to him for a short bit, he directed me to the waiting room. I also love your guy's waiting room. The free hot chocolate and donuts made my wait that early Thursday morning very bearable. The hot chocolate tasted great by the way. Thankfully my service only took an hour and I was out quickly after that. Overall very satisfied with my visit this time around, particularly because Andy is awesome and so is your waiting room and free services. More

Customer Service was great The customer service was great. Victor was friendly and informative. Below I marked price as poor because I purchased the prepayment option when I The customer service was great. Victor was friendly and informative. Below I marked price as poor because I purchased the prepayment option when I bought the car. I did not realize it had expired so ended up paying for the 60,000 service twice - once with the prepayment and once when the car received the service. Victor called Toyota Finance to see if they would approve the prepayment and was told no. I also called and spoke to a supervisor who would not budge. His argument was that the contract had expired. While I understand that I believe if I have already bought something that should be honored. I feel cheated and will never buy that option again - that is if I decide to buy another Toyota. More

Happy Great dude best service advisor really helpful and knows what he is doing when it comes down to working on my car does he’s best when helping me on my Great dude best service advisor really helpful and knows what he is doing when it comes down to working on my car does he’s best when helping me on my vehicle More

Toyota Highlander I have always been treated with respect and kindness at Elk Grove Toyota. There is a service center closer to where I live however, I prefer to drive I have always been treated with respect and kindness at Elk Grove Toyota. There is a service center closer to where I live however, I prefer to drive to Elk Grove to keep my Highlander in top condition. The service advisor, Gary Oehler was courteous and knowledgeable. I usually wait for my car and it is always ready when expected. Keep up the excellent service. Gary is not the only service advisor who has helped me in the past, unfortunately I am not sure of the others names. They have all been very helpful. More

Service of Hybrid Camry Fred is the best - his customer service and eye for detail can not be topped. Thank you Fred for taking care of my Toyota Hybrid Camry! Fred is the best - his customer service and eye for detail can not be topped. Thank you Fred for taking care of my Toyota Hybrid Camry! More

4runner service Made an appointment for 6:30 am and was on my way out of the dealership by 8:00 am. Joel was able to provide quick and friendly service. Made an appointment for 6:30 am and was on my way out of the dealership by 8:00 am. Joel was able to provide quick and friendly service. More

Excellent Customer Service From the moment you enter the service driveway to the time you exit you will get nothing but 1st rate customer service. Staff who offer you a drink or From the moment you enter the service driveway to the time you exit you will get nothing but 1st rate customer service. Staff who offer you a drink or a snack while you wait other staff who provide updates on timelines or wait Times and so much more. The service staff have always been excellent over the past 10 years and 3 on mobiles that I purchase from this dealer. John when is a example of this excellence in customer service in explaining the different options for your car in providing information and going beyond in customer service to make sure you know everything you have the information and your car is taking care of in the best way possible. I've been coming to this dealership for over 10 years and I highly recommend them. More

Great customer service! Everything went really well. Made an appointment, arrived, got greeted with smiles, checked in and was told the estimated time it would take. The Se Everything went really well. Made an appointment, arrived, got greeted with smiles, checked in and was told the estimated time it would take. The Service Department was a very friendly atmosphere. I got a tour of the waiting area, which was very pleasant, and relaxed while my car was serviced. It took less time than estimated. Adrian explained everything that was done and even saved me money! I will definitely go back to Elk Grove Toyota for my car service. More