Elkins Chevrolet - Service Center

As usual, always great service. Keep up the GREAT work. As usual, always great service. Keep up the GREAT work. Note: I was also helped by Josh who did a great job in addition to scheduling my appointmen As usual, always great service. Keep up the GREAT work. Note: I was also helped by Josh who did a great job in addition to scheduling my appointment. More

I recently had an issue with a noise coming from my front left tire and brought my vehicle in for emergency service. Adam in service was very accomodating and understood the urgency of my problem. It was a F left tire and brought my vehicle in for emergency service. Adam in service was very accomodating and understood the urgency of my problem. It was a Friday and they were extremely busy but, he insisted that they would work me in. Adam called me later that morning with the information about my 2010 Chevy Suburban. My front left ball joint was totally gone. I was really upset about the fact that it was going to cost me hundreds of dollars to fix this issue. I put quite a few miles a year on my "mom bus" and was just a few miles over my warranty. I did have it in a few months prior when it was under warranty to be checked since something felt funny in the front end when I was driving. They couldn't come up with anything wrong at that time. Adam agreed to speak with his manager and go to bat for me on this issue. We came to an agreement on the price the part was in stock and they did the work immediately. I couldn't ask for a better overall experience. The employees are all friendly and I especially enjoyed my courtesy ride to and from work free of charge. I would highly recommend this dealer and service team for any of your automotive needs. More

Recently my air conditioning hadn't been working and it was diagnosed by my local mechanic as an issue with the fuse and motor. Just in case, I brought my Chevy back to Elkins (where I had purchased it us was diagnosed by my local mechanic as an issue with the fuse and motor. Just in case, I brought my Chevy back to Elkins (where I had purchased it used) to have everything fixed there. I am so so glad I did. After Elkins' repair department assessed the same problem, they replaced the fuse and fixed the motor, but later that day I realize that the air wasn't blowing cold. I was annoyed to yet again have to head back to get it fixed, and this time my condenser needed to be replaced. My car is out of warranty, so it would be almost $1000, but Elkins covered it! I am so grateful as they really didn't have to do it. Everyone I dealt with was very professional and nice, both on the phone and in person. I have a fully functioning car again and it cost a lot less than it should have. I was annoyed at my car crapping out, but I have no complaints about the service at Elkins. More

John,Adam,and Matt have always answered,and explained in detail any question about my sevice visits. They are a great team. They provide the best customer service,and quality of work. They earned their Grea detail any question about my sevice visits. They are a great team. They provide the best customer service,and quality of work. They earned their Great rating by just being themselves.I will not take my vehicles any where else for service.It gets done right the first time at Elkins. More

I WAS ABLE TO GET INTO THE SERVICE DEPT. IMMEDIATELY. THE SERVICE DEPT. WAS ABLE TO DIAGNOSE THE PROBLEM(S) IMMEDIATELY (RE: THE KEY AND NOISES). EXPLAINED OTHER RECOMMENDED SERVICES BUT DID NOT "PUSH" THE SERVICE DEPT. WAS ABLE TO DIAGNOSE THE PROBLEM(S) IMMEDIATELY (RE: THE KEY AND NOISES). EXPLAINED OTHER RECOMMENDED SERVICES BUT DID NOT "PUSH" FOR THEM TO BE DONE IMMEDIATELY, WHICH MADE ME CHOSE TO GET THE EXTRA SERVICES DONE AT THAT TIME. WHILE THERE I INQUIRED ABOUT TRADING IN ONE OF OUR VEHICLES FOR A NEW OR USED VEHICLE IN THE NEAR FUTEURE AND THE SALES REP. WAS KNOWLEDGEBLE AND NOT PUSHY. hE OFFERED A DEMO CAR TO DRIVE WHILE WAITING. I HAVE AND WILL CONTINUE TO RECOMMEND THIS DEALERSHIP TO FAMILY AND FRIENDS. More

I had a big promlem where my car horn was going off whenever I was too close to my car with my keyless transmitters. The service team was able to get me right in and resolved the problem by providing whenever I was too close to my car with my keyless transmitters. The service team was able to get me right in and resolved the problem by providing me with two new keyless transmitters. I have always found the service team to be very professional and extremely accomodating. Thanks everyone. Tina Edwards More

Bottom line...Elkins team of service folks work hard to clearly communicate with me...the customer...on what service or activity is necessary! That's key in my book. Customer is #1 and good communication clearly communicate with me...the customer...on what service or activity is necessary! That's key in my book. Customer is #1 and good communications is #1A. Matt has always done a great job with both! Mike Casey More

I sent my brother into Elkins service department on July 5th 2012.I had an appointment to have a Brake Fluid resovior cap replace due to leaking fluid,an oil change,and the Power steering fixed which I had 5th 2012.I had an appointment to have a Brake Fluid resovior cap replace due to leaking fluid,an oil change,and the Power steering fixed which I had stopped by days earlier and Matt Lippert verified the issue as well as John Chunko the Service Manager.My brother Dennis was called to the desk and told the car was done.He saw that they didnt do anything to the steering and he questioned matt who verified the issue calling it a shaft issue and John Chunko who said he found another one that did it!The 2011 he claimed did it was my brothers car he traded and had no issues!They treated my brother who is handicapped like a piece of dirt intimidating him and using their bodies to push him out!I tried calling and John Chunko wouldnt get on the phone until my 6th call.I tried to tell Jason Elkins what happed and while John Chunko and Matt lippert verified that they in fact lied and there is a serious issue,but they wouldn't work on my car because they didn't like my brother who they did not pay his car off on time risking his credit!I told Jason Elkin ,how Adam Elkin was standing there when my brother asked to talk to someone in the Elkins family, as Matt refused to call them for him!Jason Elkins told me that even if his brother was wrong he will stick by him,because he doesn't need us as a customer or anyone that thinks they can question us!So much for customer service!I will expplain the issue I had with them paying off my car in another complaint for sales! More

Adam was so helpful today going above and beyond helping me with an issue that had been previously repaired a couple of years ago. Also, provided honest service whereas another dealership had told me two y me with an issue that had been previously repaired a couple of years ago. Also, provided honest service whereas another dealership had told me two years ago that a cable was in need of repair-he looked at it and the condition was fine!!! Thanks to him, we will be able to pack up the truck and head safetly on vacation. thanks again, see you soon! More

Elkins has exceeded my expectations for service. They have been freindly, performed great work and have been reasonably priced. They have even washed my car on occassion after service. I definately rec have been freindly, performed great work and have been reasonably priced. They have even washed my car on occassion after service. I definately recommend Elkins Chevrolet! More