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Elliott Chrysler Dodge Jeep Ram Fiat of Palestine
Palestine, TX
251 Reviews
Welcome To
Elliott Chrysler Dodge Jeep Ram FIAT Palestine
Elliott Chrysler Dodge Jeep Ram FIAT Palestine in Palestine, TX treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! We are proud to serve the entire East Texas area including Tyler, Mabank, Oakwood, Canton, Athens, Jacksonville, Frankston, Alto, and of course, our great hometown of Palestine, as well as all of the surrounding areas.
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 903-480-3780.
If you don’t see a particular vehicle, click on Vehicle Finder and complete the form. We will gladly inform you when a matching car arrives. If you’d like to see a vehicle in person, click on below for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:30 PM
Tuesday 8:30 AM - 6:30 PM
Wednesday 8:30 AM - 6:30 PM
Thursday 8:30 AM - 6:30 PM
Friday 8:30 AM - 6:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 251 reviews
November 05, 2023
Good in clean room. Free coffee Free free food free water free chips and cookies Free coffee Free free food free water free chips and cookies More
by edwardhunt51
Verified CustomerEmployees Worked With
Helpful November 02, 2023
I have to assume at this point that every Pacifica Hybrid needs a 30 day vacation at the dealership every so often. This appears to be the new normal. Ours spent 31 out of the first 45 days of ownersh Hybrid needs a 30 day vacation at the dealership every so often. This appears to be the new normal. Ours spent 31 out of the first 45 days of ownership at the dealer. Now, some 18 months later, it spent 33 consecutive days at the dealership. I am almost 75 years old and have never had a vehicle spend more than an overnight visit in a repair shop. If this had not been a warranty repair, I would have spent about $1,000.00 for a car rental in addition to whatever the dealership charged for the repair. The dealership service rep that I dealt with (Kelly), did nothing but lie to me every time I called (waiting for parts, waiting for a bay to open up, waiting for a 2nd technician to help, need a tool and we are out picking it up today, should be ready tomorrow, etc.). During the final week of the repair, I finally reached someone who seemed to be willing to tell the truth (Jordan who may be the parts manager) and the general manager (Brian Lovelace) whom I called out of frustration the day before the repair was complete. After leaving the dealership and arriving home, the console indicated words to the effect that the rear lift gate was not available. Eventually, I was able to open it via the manual handle on the gate. The gate continues to be a problem. Sometimes the manual handle will not open it (as if it were locked). At other times (either manually or via the key fob), the gate will raise up about one foot and the close itself. Occasionally, nothing will close the gate except grabbing the gate and manually pulling it shut. While driving (and not changing or doing anything), we will occasionally get a console message telling us to put our hands on the steering wheel. If we were in an accident, I am sure our insurance company would love to see that message logged. The time of day on the clock is wrong if set via GPS. If I manually set the clock, the time is correct on the clock but the arrival time on the navigation system is off by many hours. Let me mention that over the past 20 years, we have owned a Toyota T-100, a Toyota Prius, a Toyota Avalon hybrid, and a Toyota Sienna van (We traded the Sienna in on the Pacifica Hybrid. Ouch!!!). Other than scheduled maintenance (which is free for the first two years), none of the Toyotas ever spent a minute being repaired. I am not sure what Chrysler can do to convince me to ever buy another Chrysler product. More
by sparrow14
Employees Worked With
Kelly, Jordan, Brian Lovelace
October 19, 2023
Friendly and knowledgeable. Took time to listen to me and addressed my issues and concerns. Took time to listen to me and addressed my issues and concerns. More
by Derek.evans
Employees Worked With
I did not deal with anyone in sales. only in service dept. and I dont have their names.
October 19, 2023
Excellent customer service! Always a pleasure having my truck serviced! Work always completed in a very timely manner! Always a pleasure having my truck serviced! Work always completed in a very timely manner! More
by beth_hudd12
Employees Worked With
Service Dept! Not sure if their name
October 19, 2023
Excellent service as always with service an parts an parts came in quickly an got called when they did an was able to come right in an have it put on parts came in quickly an got called when they did an was able to come right in an have it put on More
by clayburger2
Employees Worked With
October 19, 2023
Good service, and quickly thank you for your attention,I’m really satisfied, thanks again. attention,I’m really satisfied, thanks again. More
by andreacastillo775
Employees Worked With
