Emich Chevrolet - Service Center

It was supposed to be a fix of a recall but at some point the grill was damaged and now needs to be replaced before the recall can be fixed. I have only taken my Sierra to GM certified shops and only to one the grill was damaged and now needs to be replaced before the recall can be fixed. I have only taken my Sierra to GM certified shops and only to one other location which was for a software update and oil change so I’d doubt they did anything to the grill. I use this truck to make money via renting it out and I cannot re-list it until the recall is fixed. As a result I’m loosing hundreds of dollars each week. When I took it in for the recall remedy I was told it couldn’t be completed and I’d have to wait till the new grill was installed. I was told it would arrive the following week. Although upset I accepted it and waited till the following week. I was never contacted so at the end of that following week I reached out and I was told there is no eta available for the grill. I don’t understand how I went from being told it would arrive the following week to now it has no ETA available at all. Now I’m loosing thousands of dollars over this and I haven’t received an update in almost 2 weeks. Even when I have received one it was after I’d inquired via text. I haven’t been contacted once without reaching out to get an update first. I haven’t been given a time frame or any idea of when it will arrive and I just don’t think any of this is acceptable. Especially since it could only have been damaged by a mechanic who’s worked on it. I’m not sure if a camera can see that a peg was broken when put back together at a previous service, but if it had to be taken off before for any reason, then that explains why it’s damaged. Nobody is explaining or taking responsibility and now I’m out thousands of dollars with no end in sight. I’m never buying a GM vehicle again and I recommend driving the extra distance to find another shop with people who will be more forthcoming and transparent. More

Lance did a phenomenal job. This was my 1st time working with him, and he has definitely made me a customer for life. Thank you This was my 1st time working with him, and he has definitely made me a customer for life. Thank you More

No communication at all about delays on vehicle repairs. Made an appointment to get a tire replaced and wheel repaired and was given an estimate of 24-48 hours. After waiting 48 hours we had to call and fig Made an appointment to get a tire replaced and wheel repaired and was given an estimate of 24-48 hours. After waiting 48 hours we had to call and fight thru the automated phone system then wait several hours for a call back that it would be another day or two before the car would be ready. Waited and called back to go thru the same phone hassles to only be told it would now be at least another 3 days before the car would possibly ready. Planning on being without our car for two days is one thing but now at least a week is another and they have no loaner vehicles available? Come on you are a car dealership you have cars!!! Biggest complaint is none of this was communicated to us unless we made multiple phone calls and waited hours for responses. Sales experience was great but we will never go back for service even if that means we lose the service plans that we purchased with the vehicle. More

Outstanding Service at Emich Chevrolet – A Customer for Life! I can’t say enough great things about my experience with Emich Chevrolet’s service department. Even though I didn’t purchase my vehicle from Life! I can’t say enough great things about my experience with Emich Chevrolet’s service department. Even though I didn’t purchase my vehicle from them, they treated me like a valued customer from the moment I walked in. I was nearing the end of my warranty and getting the runaround from another Colorado dealership, but Austin, the Service Manager, went above and beyond to help me. His professionalism, attention to detail, and genuine care for resolving my issue made all the difference. Thanks to Austin and the team, I’ll definitely be buying my next Chevrolet from Emich. This experience proved how crucial it is to choose a dealership with a top-notch service department—Emich Chevrolet sets the standard. Highly recommend! More

Tanner was great, very attentive. Angel finance person also very helpful. Overall good experience. Tks Angel finance person also very helpful. Overall good experience. Tks More

Great service! All the personnel are very professional and knowledgeable highly recommend this dealership for cars sales and service All the personnel are very professional and knowledgeable highly recommend this dealership for cars sales and service More

Although the delivery time of the vehicle was delayed it was taken care of beyond any expectation was taken care of beyond any expectation More

Victor was so helpful in getting our tire sensors fixed on our cargo van. He even helped us understand how to repair the problem in the future. on our cargo van. He even helped us understand how to repair the problem in the future. More

My car was done in 15 minutes I didn't even have time to eat my dinner I appreciate how fast it was done and I everything went good eat my dinner I appreciate how fast it was done and I everything went good More

they did not fill all fluids it took three days to change the trans fluid the trans fluid More