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Emich Chevrolet - Service Center

Lakewood, CO

4.6
651 Reviews

651 Reviews of Emich Chevrolet - Service Center

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June 25, 2024

Great job, and very convenient. Thanks, to Mike Jendras and his staff. I appreciate the effort More

by jj18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Altmix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Emich Chevrolet responded

We are so happy to read such a great review about Emich Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 24, 2024

Always a great experience at Emich . The staff is great and very attentive . We bring all our vehicles to Emich . More

by DMULHAUSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Altmix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Mulhauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cooper The Service Dog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Gordon
Jun 24, 2024 -

Emich Chevrolet responded

Thanks for highlighting our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 24, 2024

I would like to. Speak with the service manager about my representative. Very unhappy with service. I have been a customer there for many years.This is the first ti More

by FARSIDE121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Magana
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Emich Chevrolet responded

We are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 23, 2024

I had told Mathew that I wanted an oil change and tire rotation and to please checkout the vehicle and to look at the mirrors that would not stay and the tailgate that does not latch when closing. When I More

by ssweetser1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Gordon
Jun 25, 2024 -

Emich Chevrolet responded

Good afternoon , Thank you for taking my call yesterday, It was a pleasure speaking with you. I apologize once again for the inability to accommodate all of the service concerns on your vehicle. We are always striving for the best customer service possible, that said I did review the original phone call . When the reservation was set up it sounded like you requested a "full once over ", the reservationist responded that we would perform a multi-point -inspection. There were no additional clarifications made afterwards, we certainly could have done a better job asking for specific needs. Chevrolet shops are "Specialized " meaning each technician has his/her specific skills , it is not uncommon for 2-3 technicians to complete 1 vehicles list of repairs. I certainly don't expect our customers to know this, I am simply sharing. I would love to have the opportunity to meet your requests, is there another day that I could arrange a appointment ? depending on how many requests and the length of the diagnosis I may need the vehicle for 1 - to 3 days to complete the diagnosis/ repairs. Respectfully, Keith Smerchek Service Manager 303-986-2233 EXT 509 www.emichchevrolet.com

June 22, 2024

My experience as always with Mathew was awesome. I had to order a new tire for my new preowned Chevy Blazer, due to a nail on the side causing a slow leak. Mathew is taking care of this. More

by KIMPINSON01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike "Lucky" Luebbers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miquel Zarco -10 stars, Matthew Gordon
Jun 24, 2024 -

Emich Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 21, 2024

Way off on time for work to be completed. Had scheduled oil change and tire rotation scheduled and proceeded with unscheduled and unauthorized recall work. More

by tony.furton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Gordon
Jun 24, 2024 -

Emich Chevrolet responded

We appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (303) 986-2233 at your earliest convenience to discuss how we can turn this experience into a positive one.

June 21, 2024

Fast service . Very helpful with the appt setup. Window repaired and oil changed in a very speedy manner. More

by rwllake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Ricco
5.0
This rating includes all reviews, with more weight given to recent reviews.
VICTOR RIVERA-SOTO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Emich Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

June 21, 2024

Matt was very professional and prompt with the service I needed and answered all questions that I had.. More

by lkjohnson101
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Matthew Gordon
Jun 24, 2024 -

Emich Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 21, 2024

The job would have been done in a day. But wasn't from the service contract t More

by beastoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Altmix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2024 -

Emich Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (303) 986-2233 so we can assist you further.

June 21, 2024

Service appointment was easy to schedule. Able to get in and out in a reasonable amount of time. Roger was able to address my concerns I raised as well. More

by KWMORTIMER29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Emich Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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