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Emich Chevrolet - Service Center

Lakewood, CO

4.6
665 Reviews
Call Service Center (303) 986-2233

665 Reviews of Emich Chevrolet - Service Center

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April 08, 2024

I scheduled an oil change on -line a few weeks in advance, for my 2017 Silverado. I took it in early that morning and dropped it off, leaving the keys in the drop box. He called me when they were fin More

by dana21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Emich Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!

April 08, 2024

I appreciated the incentives offered by GM and the willingness of the dealership to agree on a sale price. My sales experience was not at all pushy or aggressive, and I am grateful for that. More

by marktarrant
Recommend Dealer
Yes
Employees Worked With
Nora Tellez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Emich Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

April 07, 2024

My experience with Kade was terrible he was rude and unprofessional. I had to talk with Service Manager. The next day Roger had said he heard Kade the day before very unprofessional. An oil change a cha More

by EBARELA67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Schutt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Magana
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kade Pointer
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Apr 09, 2024 -

Emich Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (303) 986-2233 to discuss your concerns, as your satisfaction is of utmost importance to us.

April 07, 2024

Victor is the best! He always goes above and beyond to make sure all my car needs are met. Thank you for the amazing customer service every time! More

by Ari
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
VICTOR RIVERA-SOTO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Emich Chevrolet responded

Ari, we're happy you found our staff to be so supportive during your experience here at Emich Chevrolet. We sincerely value your business and look forward to your next visit!

April 07, 2024

I have problems with my vehicle and all they said is that duplicate the problem. More

by ESPINOSA.ROBERTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Altmix
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Magana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Gordon
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Apr 09, 2024 -

Emich Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (303) 986-2233 to discuss your concerns, as your satisfaction is of utmost importance to us.

April 06, 2024

They were friendly, hardworking, and not to pushy. We were there way past closing and they stayed professional. More

by erica.myruski
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Renovato
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gloria Gallardo
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Apr 08, 2024 -

Emich Chevrolet responded

Erica, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 05, 2024

Matthew was very professional and got me out in the stated time . He answered all my questions. More

by elkchaser84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gordon
Report | Print
Apr 08, 2024 -

Emich Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Emich Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 05, 2024

Matthew was very professional and got me out in the stated time . He answered all my questions. More

by Allen.trnr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gordon
Report | Print
Apr 08, 2024 -

Emich Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Emich Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 04, 2024

Service time was very quick and efficient. Employees where very friendly. da da da da da More

by BANGELOPULOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Altmix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2024 -

Emich Chevrolet responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 03, 2024

My car was stolen due to the negligence of leaving my keys out, they failed to report it stolen. I bought my car during an inflated year so I got significantly less than I paid for it AND they offered me More

by MASARITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Jendreas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Schutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2024 -

Emich Chevrolet responded

Hi, we work hard to provide a fantastic experience to everyone we serve. Unfortunately, a thief walked into an unauthorized area of our building and procured the vehicle key. We reported the incident to the police immediately when a vehicle a vehicle was spotted driving through the fence. Luckily, the vehicle was recovered by police within 24 hours of incident occurrence. I understand economy Inflation is tough. We worked diligently on discounts and rates to assist in a New model vehicle purchase, keeping in mind the unfortunate events. Unfortunately, we could not find enough discounts on a brand new 2024 Chevrolet Equinox to match the value of your 2020 Equinox with 60,000 miles prior to Theft. Please feel free to reach out, we would be happy to assist you in any way we can.

Apr 06, 2024 -

MASARITA responded

And this is exactly why I gave 1 star. Lack of accountability and responsibility. A “thief” took my key only because they had access to it because it was left out due to failure to follow proper protocol. The police stated that no one had filed a police report on a stolen car at your establishment because a car wasn’t reported stolen, just a car diving though your beloved fence and they don’t respond to vandalism. Therefore I had to make the report. My car was found within 24 hours with no help to you, I called OnStar right away after you all contacted me hours after it was stolen. THEY were able to contact with the police, locate my car and kill the ignition. And I didn’t want a deal on a new 2024 just some deal at all. 1000. 00 off a 2019 is not a deal. Everyone that I told about this unfortunate event was willing to step in and help more than you. The community providing food for my family knowing that I was stressed with the situation, rides for my kids, legal advice. Not to mention the MANY dealerships, even no haggling that were willing to give me a better deal than you were willing. And guess what, a couple still call and check on me knowing that I already have a car. My 90 year old grandfather retired from your establishment. I have a family discount, I was simply asking what could be done in addition, and got no response. I will continue to justify my star rating. You have shown your cards by continuing to make excuses and NOT taking responsibility, but that’s okay because there are many decent human beings that were willing to step in despite all of your ridiculous excuses.

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