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Emich Mitsubishi Inc - Service Center

Denver, CO

4.0
81 Reviews

81 Reviews of Emich Mitsubishi Inc - Service Center

Sort by
November 05, 2022

Fantastic people, fantastic job, car is running better than ever- you guys are the best! Thanks More

by rramsey17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2022 -

Emich KIA responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
November 04, 2022

Bret, Jennifer and the whole service team are so nice, helpful and very easy to work with. My repair and 4 new tires were all done in less than day at a very reasonable price . My 2015 Sportage, BettyLu i More

by Nancelot37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bret, Jennifer
Report | Print
Nov 06, 2022 -

Emich KIA responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
November 02, 2022

Dealer offered to provide an Uber ride to work they provided the driver with the wrong location and then the driver refused to let me out how to wait 20 minutes for a new rideshare and was 15 minutes l More

by subzerologic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Overton
Report | Print
Nov 06, 2022 -

Emich KIA responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Helpful
October 29, 2022

Fast turnaround and constant communication from service advisor Bret. Always took our calls and kept his promises on the repair time. We’re never going back to Arapahoe Kia! Bret has earned Emich Kia a cus More

by Claire
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Zobjeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bret carter
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Oct 31, 2022 -

Emich KIA responded

Thanks for sharing about your experience with Emich KIA. We appreciate your business and hope to see you again soon!

Helpful
October 17, 2022

The work was done in a timely manner, staff was pleasant to work with.Thanks More

by jerrygrippa
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Mighell
Report | Print
Oct 18, 2022 -

Emich KIA responded

It has been a pleasure serving you, Jerry. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Emich KIA!

Helpful
October 17, 2022

Everyone at this dealership offers phenomenal customer service! They are very knowledgeable and professional. I trust them with my vehicle and recommend this dealership to others. More

by kittyearlywine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Zobjeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Aguilera
Report | Print
Oct 18, 2022 -

Emich KIA responded

Thank you so much for your kind words, Kitty, and for taking the time to leave us this wonderful feedback!

Helpful
October 16, 2022

Great service, very friendly and attentive. They provide the best service for their client’s happiness! More

by zachary.bentonharris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett,
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Oct 17, 2022 -

Emich KIA responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Zachary, and we're happy to hear that we met your expectations. Thank you for choosing Emich KIA, we look forward to having you as a valued customer for many years to come!

Helpful
October 16, 2022

They wanted to charge me $200 just for diagnosis, when their website and appointment scheduler states the inspection is free of charge. More

by sole_gringa
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Jennifer Gillespie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Emich KIA responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Helpful
October 15, 2022

Very poor communication. They have failed to meet every deadline they promised, and they've had my car for over for weeks now. More

by Denver Dude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Zobjeck
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Gillespie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Emich KIA responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Helpful
October 14, 2022

Friendly staff who got me in quickly and were knowledgeable about all of my questions. More

by kate.azevedo9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Female in Service dept
Report | Print
Oct 17, 2022 -

Emich KIA responded

Thank you, Kate, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
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