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Empire Chrysler Jeep Dodge Ram - Service Center

West Islip, NY

4.9
356 Reviews

356 Reviews of Empire Chrysler Jeep Dodge Ram - Service Center

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April 11, 2024

I LIVE 50 MILES AWAY AND CONTINUE TO USE EMPIRE FOR SERVICE. THEY ARE COURTEOUS AND THE WORK QUICKLY DONE. EXCELLENT SERVICE. BRAVO! More

by Salnypd9825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OMAYDA
Apr 12, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your excellent review! It is an honor to have your confidence and loyalty, and we will certainly continue to provide you with the same 5-star service in your visits to come! Safe travels.

Apr 14, 2024 -

Salnypd9825 responded

EXCELLENT SERVICE. COURTEOUS, PROMPT, ATTENTION TO DETAIL.

Apr 14, 2024 -

Salnypd9825 responded

EXCELLENT SERVICE. EVERYONE IS FRIENDLY AND HELPFUL. ATTENTION TO DETAIL KEEP UP THE GOOD WORK.

Apr 14, 2024 -

Salnypd9825 responded

DONT KNOW WHAT YOUR PROBLEM WITH THISIS. I HAVE ENETERED AND RENTERED FAVORABLE COOMENTS 3 TIMES AND MESSAGE KEEPS COMING BACK.

April 09, 2024

Great customer service , to there customer and they appreciate you and take their time with you More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lamberti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Lenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Schnettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Losco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pasquariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kambiz Naderi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John LaFrancesca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ospina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

We greatly appreciate you taking the time to leave us this 5-star rating, Kay! We are happy to hear that our team provided you with top-notch service throughout your visit. If there is ever anything more that we may help you with, please do not hesitate to let us know.

April 09, 2024

Service advisors are always courteous & helpful. If vehicle drop off is necessary, in most instances work will be completed same day. can expect a phone explaining any repairs that may be required. More

by Mful
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Sebor
Apr 10, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your positive review! Offering thorough and efficient service is so important to us, and we are glad that our team consistently provides you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 06, 2024

It was great dealing with them, James the service writer was great so helpful. Kept me updated of the progress of my service the two days the truck was there More

by nyhunter71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Apr 08, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for sharing your positive experience with us! We are so glad that James took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 04, 2024

Joe Deguire from the service department has helped me every time that I came in for service . He has always been very polite and helpful. Thank you Joe. More

by Zman11556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Deguire in service department
Apr 05, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for leaving this 5-star review! We are happy to hear that Joe was so helpful and informative throughout your visit. We appreciate your business. Please do not hesitate to let us know if there is anything more we can do!

April 02, 2024

Service Advisor Fenix Villar was instrumental at insuring I was kept properly informed while my vehicle was being serviced. His overall attention to detail insured that the work needed on the vehicle was don More

by Ralph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fenix Villar
Apr 05, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you so much for your 5-star review, Ralph! It's great to know that Fenix kept you updated while providing you with a remarkable experience! Please do not hesitate to give us a call if anything!

April 02, 2024

Mayda was excellent. She helped me at the time of the appointment and services needed. She was even able to consolidate 2 appointments in one visit. I loved it! More

by Talma930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayda
Apr 05, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for leaving Mayda this wonderful review! She will be honored to hear of your kind words and to know that you deeply value her service. our guests' satisfaction is our utmost priority. We hope to see you again the next time you are in need of automotive service!

April 01, 2024

Great job and very pleased with the service. Jimmy Ingrassia was very professional and caring with all my concerns with my Jeep. Thank you Jimmy. More

by hughes.mary38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ingrassia
Apr 05, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you so much for your positive review! We are happy to hear that Jimmy took great care of you and made your experience with us worthwhile. Wishing you the safest of travels- on behalf of the entire team!

March 29, 2024

My wife and I always get the best deals and the best customer service at this location. We are customers for life. More

by jema14k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Deguire
Mar 29, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Jema, We are grateful for you leaving us this extraordinary review! We are thrilled to hear that our team took phenomenal care of you and your wife and could provide you both with thorough and efficient service. We are pleased to know that they always give you the best deals and service. Please drive safely and do not hesitate to let us know how we may be of further service to you.

March 28, 2024

Clean. Nice and open space for stretching legs while waiting. Coffee machine is great. Would like to see free snacks though. More

by john.keating.usmma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ingrassia
Mar 29, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

John, Thank you for your time and feedback. We are glad that our team provided you with a top-notch experience. It is our pleasure to serve you, and we hope to see you again the next time you are in need of automotive service. Safe travels!

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