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Empire Ford Inc.
Fall River, MA
828 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 828 reviews
August 01, 2026
They made good on their mistakes in the end. Issues were lapses in communication, long wait times to actually get the vehicle due to waiting for parts and not registering it or checkung vin. Mis Issues were lapses in communication, long wait times to actually get the vehicle due to waiting for parts and not registering it or checkung vin. Mistaken info as to what service was initially done, takes a long time to get sales and service info coordinated. Very frustrating and seemed like things were done at last minute and you have to keep on them or else youll be waiting a long time for information. I gave them alot of flack for this so they agtreed to make my first payment. Also get the warranty if its used! More
by psecuro
Verified Customer
July 24, 2026
I called in the morning to get an appointment on my way across the US. They said they could look at the car if I was here by 3:00 p.m.. I arrived at 2:45 p.m. after having driven for 45 minutes to get here across the US. They said they could look at the car if I was here by 3:00 p.m.. I arrived at 2:45 p.m. after having driven for 45 minutes to get here. Then they told me they didn't have time to look at my car because it was too late and sent me away. It would have been nice to get that information initially instead of after wasting a lot of my day. They said it was miscommunication on their end, but that doesn't seem like that's my problem. That seems like it's their problem, and they should have made it right. More
by jensenfbj
Employees Worked With
Not sure who to point the finger at. Seems like an organizational and ssue
July 23, 2026
Great service just wished they had explained the amount of the payment much sooner before driving vehicle of the payment much sooner before driving vehicle More
by D76221
July 21, 2026
Accomdating, concise, professional and polite. Thank you very much for the quick service. We'll be back! Thank you very much for the quick service. We'll be back! More
by Jennifer Lima
Employees Worked With
July 19, 2026
Super friendly environment super helpful wonderful as a first time buyer who was just an exceptional service all around and I do recommend them to anyone that’s looking to buy a car first time buyer who was just an exceptional service all around and I do recommend them to anyone that’s looking to buy a car More
by kevinnairne06
Employees Worked With
July 18, 2026
Very pleased with my purchase would definitely recommend deal went smoothly and process was done correctly thank you for the Empire team deal went smoothly and process was done correctly thank you for the Empire team More
by kevinvultao637
July 16, 2026
Quick, attentive & courteous! Took the time to explain the camera recall to me and how they will call me when it's time for the Ford Fusions. Took the time to explain the camera recall to me and how they will call me when it's time for the Ford Fusions. More
by LDEBRITO53
Employees Worked With
Brian
July 16, 2026
They always get me in within a day or so. .. They take their time to explain what was done and Alexia in service if great! .. They take their time to explain what was done and Alexia in service if great! More
by powderprots
July 15, 2026
Horrible was asked what time I wanted to make the appointment and I agreed on 12:30 I got there and had to wait 21/2 hrs for a oil change and a sticker unbelievable appointment and I agreed on 12:30 I got there and had to wait 21/2 hrs for a oil change and a sticker unbelievable More
by pumpkinpie1976
Employees Worked With
Service
July 15, 2026
Service manager is always on point a professional. Great to deal with. Always satisfied with his services Great to deal with. Always satisfied with his services More
by Scbrhvac
Employees Worked With
