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Empire Ford Inc.
Fall River, MA
643 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 643 reviews
March 02, 2025
Joshua Lehmann was outstanding through out the whole process very professional thank you thank you process very professional thank you thank you More
by bp4286
Verified CustomerEmployees Worked With
February 28, 2025
Worst run business ever. They steal from you lie to u and don't care about you at all. Stay as far away as possible. A week later and I just got an email from dealerrate They steal from you lie to u and don't care about you at all. Stay as far away as possible. A week later and I just got an email from dealerrater asking me to change my review because Empire Ford had asked them to because they have resolved the issue. If robbing your customer then laughing in their face and kidnapping their vehicle is resolved then sure. Also when they did a $200 test I didn't ask for they broke my ac or my digital thermostat. I'll have my heat on and then all of a sudden the ac will kick on and go to negative 25- negative 50 degrees. Hacks and liars, clear liars as they tried saying they fixed their lies. It's not just this one time either, every time I went their for 3 years it was absolute ridiculous. They just can't run a buisness, I said I would never go back but a recall forced me to. And when they did my free recall they did some bogus diagnostic test that cost over $200. Then stole my vehicle until I paid them for bogus service Noone asked for More
by Extremely Miserable xxxxxx Ripping Everyoneoff
Employees Worked With
Other Employees :
David Pacheco
February 22, 2025
Josh is an amazing sales person. Spend time with me after the sale showing me the features and functions. However, the Manager Tyler needs a lesson on how to treat customers. It ruin Spend time with me after the sale showing me the features and functions. However, the Manager Tyler needs a lesson on how to treat customers. It ruined my experience. More
by 54patsfan
February 22, 2025
From the second I pulled in the parking lot I was treated very well. The professionalism was outstanding. From the top down this place is great. The salesman Esteban was a great guy and was not pushy at all. very well. The professionalism was outstanding. From the top down this place is great. The salesman Esteban was a great guy and was not pushy at all. Will definitely buy from them again. More
by dsull40
Employees Worked With
Other Employees :
Esteban Ordonez 5 stars.
February 21, 2025
I love owning a Ford. My wife and I both own fords. It was time for me to upgrade my Truck to something newer and more reliable. The sales man McMahon was very knowledgeab My wife and I both own fords. It was time for me to upgrade my Truck to something newer and more reliable. The sales man McMahon was very knowledgeable and helpful. He listened to our needs and wants. We bought a 2021 Ford Escape. We will be referring people to him as well as this dealership. They helped us out and got us into a much better car. More
by bruss373
February 20, 2025
I left the dealership with the car and was told the registration would come in the mail. When it did not show I called and was told to give it a few more days. It was just by chance I discovered that t registration would come in the mail. When it did not show I called and was told to give it a few more days. It was just by chance I discovered that the car was never registered because they did not have me sign all of the paperwork. After I refused to drive the unregistered car back to Fall River I had to borrow a car to get there to sign the papers. Then I had to drive back down again to get the sticker. Each time I spoke to the dealership I was passed to a new person with new excuses before it finally got straightened out. 30 days out and the registration and title is not here yet although to state computer says that the car is registered. I am not looking forward to warranty issues. The finance guy almost killed the deal with his high pressure attempts to sell the extended warranty. More
by Wmoore143
Employees Worked With
February 17, 2025
Very friendly and professional sales people that made my car buying experience easy. I was able to find the vehicle I was looking for at a fair price. car buying experience easy. I was able to find the vehicle I was looking for at a fair price. More
by jensteph
February 17, 2025
The dealership had a very organized and welcoming culture. Representatives were ensuring that I had the assistance I needed. Representatives were knowledgeable in the process to help me with all of m culture. Representatives were ensuring that I had the assistance I needed. Representatives were knowledgeable in the process to help me with all of my questions and concerns which made me feel more secure in the decisions to be made on purchasing my first vehicle from a dealership. More
by jrcameron1998
February 05, 2025
I would like to thank Kevin Bancroft for the above and beyond service. This is something that has been lost is the industry. It's nice to know that you will go the extra mile to get the job done. Thank yo beyond service. This is something that has been lost is the industry. It's nice to know that you will go the extra mile to get the job done. Thank you Empire Ford for doing a great job! More
by RLOCKWOOD1
Employees Worked With
January 23, 2025
I had an appointment to look at a truck, and I live 4hrs away, out of state. The evening before my appointment, they called to let me know a deposit had been placed on the truck we were interested in. Other away, out of state. The evening before my appointment, they called to let me know a deposit had been placed on the truck we were interested in. Other dealers may have let me come all that way, and said "Oh well, we have plenty of other trucks to show you, etc, etc". This dealership had the courtesy to let us know, and save us a long drive. That simple courtesy would definitely lead me to choose this dealership for future purchases! So rare in today's world. All other communication was also prompt, friendly and efficient. 🙂 More
by suzannecaliguire
Employees Worked With
Molly, Nicole (not sure of last names)
