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Empire Ford Inc.
Fall River, MA
643 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 643 reviews
July 15, 2021
Always polite, helpful and on the ball. Always come out to give me an update on my truck. They are definitely a pleasure to deal with. Alway recommend to anyone who asks where I get my work done to give me an update on my truck. They are definitely a pleasure to deal with. Alway recommend to anyone who asks where I get my work done More
by Bassman
Verified CustomerEmployees Worked With
Chris Machie, Cody Porter, Erik Lopes
July 15, 2021
Your employee working in the service department was excellent. He took the time to resolve my issues and went above and beyond his normal duties. You should give him a big raise. excellent. He took the time to resolve my issues and went above and beyond his normal duties. You should give him a big raise. More
by jonbefits
Employees Worked With
Chris Machie
July 14, 2021
Love them there! Very professional and friendly staff! They take really good care of our vehicles. They accommodate you the very best they can when you wannan oil change or need to service your car. I They take really good care of our vehicles. They accommodate you the very best they can when you wannan oil change or need to service your car. I highly recommend this place! More
by SNOBRUCE
Employees Worked With
Christopher Amaral
July 13, 2021
Staff is always friendly. I like getting my car serviced where I bought it. Any service is always done in a reasonable amount of time and appointments are easy to make. where I bought it. Any service is always done in a reasonable amount of time and appointments are easy to make. More
by KkDrivesFast
Employees Worked With
Chris Machie
July 13, 2021
I had a problem with a hose on my Explorer. I am not a regular customer because I live in Connecticut and use the dealership there, but I have used Empire before when I also was in the area on vacation. T regular customer because I live in Connecticut and use the dealership there, but I have used Empire before when I also was in the area on vacation. This time, as last time, they were extraordinarily helpful and efficient. I cannot say enough good things about them and Chris Machie (the service advisor). More
by GOLDEN
Employees Worked With
Emily Verocchio, Chris Machie
July 12, 2021
The gentleman who scheduled my appointment was also the same gentleman who took care of me at the time of my service. He was very personable, And took his job very seriously.He also took the time to check same gentleman who took care of me at the time of my service. He was very personable, And took his job very seriously.He also took the time to check to see if they had the parts that I needed. Overall pretty impressed More
by DONNATODDA
Employees Worked With
Chris Machie
July 12, 2021
Kevin Pereira was excellent but as far as Bryce and Henry were completely rude and not customer friendly. If it wasn’t for Kevin P. I would have taken my business elsewhere. were completely rude and not customer friendly. If it wasn’t for Kevin P. I would have taken my business elsewhere. More
by maryrego07051958
July 10, 2021
Went for inspection sticker and it was a great placeTo go to. Friendly employees ! I will definitely go there again. And I don’t even drive fords! to. Friendly employees ! I will definitely go there again. And I don’t even drive fords! More
by Mclopes
Employees Worked With
Rui guided me to correct places even though he didn’t service my vehicle
July 07, 2021
Awesomeness and very professional. Friendly staff. A feeling of being cared about. Especially since we travel from Florida for the summer. We know we can trust them feeling of being cared about. Especially since we travel from Florida for the summer. We know we can trust them More
by Cindy
Employees Worked With
Christopher Amaral, Erik Lopes
July 06, 2021
I just recently purchased a new Ford super duty I have not use the service department as of yet the sales side was excellent. I would recommend them to a friend not use the service department as of yet the sales side was excellent. I would recommend them to a friend More
by BRENT7013
Employees Worked With
Other Employees :
Kerry Macewen
