Empire Ford Inc.

No different than all the other shady dealers out there. The only reason I am giving 2 stars instead of one is that most of the other dealers use the same shady tactics. Dishonesty The only reason I am giving 2 stars instead of one is that most of the other dealers use the same shady tactics. Dishonesty More

Everyone was great and treated me with respect, every single person that was involved with my sale made me feel comfortable, I highly recommend Empire Ford single person that was involved with my sale made me feel comfortable, I highly recommend Empire Ford More

I was was misquoted on my simple repair (tire install on new rims) and lied to by the service manager. The service employee that helped me with my order before my appointment was very kind and pleasant but new rims) and lied to by the service manager. The service employee that helped me with my order before my appointment was very kind and pleasant but did a horrible job of making sure parts got my parts on order. And I was rescheduled at least 3 times(I belive more than that) in the end I tracked down the parts for the service team myself in under 10 minutes they had been working on it for over a month! More

Place sucks. Barely had my car and it’s had so many problems. Most of which I fixed myself. The first thing I get told when I ask about my warranty is- “they may not cover it” totally alienating the cu problems. Most of which I fixed myself. The first thing I get told when I ask about my warranty is- “they may not cover it” totally alienating the customer. unprofessional. The wrote my miles down wrong and told me I wasn’t covered under warranty and wouldn’t provide a rental even though they messed up and I had to wait for the to resend the warranty out and get it real priced after sending pictures of the odometer. I will never send a friend or family member here. I will never come back here. I need my exhaust manifolds replaced and I only put 5k-10i miles on this truck. Absolutely absurd. Oh but my warranty doesn’t cover it. More

Very efficient with handling new car sale.work with trade in for a fair allowance. Completed paperwork quickly . Everyone at the dealership was very friendly. in for a fair allowance. Completed paperwork quickly . Everyone at the dealership was very friendly. More

I had a very pleasant experience buying my new truck. It was probably the best experience I ever had buying a new vehicle. Very quick simple. was probably the best experience I ever had buying a new vehicle. Very quick simple. More

I called in last-minute for an oil change on a busy day. The good folks at Empire Ford were able to accommodate me since I was in a tight spot. I appreciate and recommend them! The good folks at Empire Ford were able to accommodate me since I was in a tight spot. I appreciate and recommend them! More

Professional and courteous. I don't live local, but if I did this would be the dealer I would use to service all my vehicles. It's very easy and straight forward to use the email for approving repairs, and did this would be the dealer I would use to service all my vehicles. It's very easy and straight forward to use the email for approving repairs, and the communication was top notch as well. Very satisfied customer. Sam was great. More

Had a scheduled Saturday service appointment after being there 50 minutes the tech came to inform me that they had lost my keys. He then said they could program a new key in about an hour. 1 hour later the there 50 minutes the tech came to inform me that they had lost my keys. He then said they could program a new key in about an hour. 1 hour later the tech returned to say the key didn't work and that was the only one they had and would order a new one that would take 3-5 days. Thank god my wife was with me with her set of keys. So that would mean returning to make another key from 45 minutes away. As we were walking out the door the tech found the keys somewhere in there garage. We left the dealer over 3 hours later and made a stop,now I'm questioning the overall service that I paid for,and looked at my right front tire that had a scratch on the wheel and it was on the right front. I then called the tech and said yes they rotated the tires that I paid for in the service. I told him about the scratch and that my tires were not touched. He said he would check on that. Then I had document's in the rear seat to make copies of and they were stepped on with greasy work shoes beyond use, I'm assuming they were climbing around looking for my lost keys. That Monday I contacted the service manager and told him my experience at his shop, he did apologize and asked what he could do for me. Also said the mechanic told him he didn't rotate the tires because he was to busy looking for the keys. So bottom line is I wouldn't recommend this ford service center to anyone after an all day fiasco. Poor service and irresponsible, charge for work not done. More

Had a great experience with this dealership. Felt very comfortable and didn’t feel like I was pushed into buying anything. 1 hour drive, spent 4 hours here when everything was said and done and I drove ho comfortable and didn’t feel like I was pushed into buying anything. 1 hour drive, spent 4 hours here when everything was said and done and I drove home with a new car that day! They worked with me and I was extremely satisfied that I got a great deal. Highly recommend,, the entire team is great! More