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Empire Ford Inc.
Fall River, MA
645 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 645 reviews
December 10, 2020
Great service would definitely recommend to others. Very helpful in answering all the questions that we had and did a great job at trying to find us a price range that we were looking for. helpful in answering all the questions that we had and did a great job at trying to find us a price range that we were looking for. More
by Rickyv1986
Verified Customer
December 03, 2020
The whole dealership was great, everybody was friendly and very helpful. Mark Fitzgerald was a great salesman, went back and forth with management to make the deal work. Highly recommend these guys! and very helpful. Mark Fitzgerald was a great salesman, went back and forth with management to make the deal work. Highly recommend these guys! More
by Coleman
November 26, 2020
I don’t want to write. This is why I don’t usually do these. Just let me answer what I want to. This made the experience less comfortable these. Just let me answer what I want to. This made the experience less comfortable More
by JIMNEY0
Employees Worked With
November 25, 2020
I would recommend Empire Ford to anyone looking for a new car. We dealt with Dave Shea. He was very helpful and knowledgable. He took all of the pressure out of buying a car. car. We dealt with Dave Shea. He was very helpful and knowledgable. He took all of the pressure out of buying a car. More
by BRENDA.HUBBARD1
November 18, 2020
Very welcoming. Mark and Bryce were respectful and very accommodating. I had to visit a couple of times because of a challenging home commitment and both Mark and Bryce went out of there way to help me. accommodating. I had to visit a couple of times because of a challenging home commitment and both Mark and Bryce went out of there way to help me. More
by DJLETEN
November 08, 2020
Very polite, friendly, pleasant experience. Love my new eco sport, exactly what I wanted. Would recommend empire Ford for best price. Go see Josue & Dave. eco sport, exactly what I wanted. Would recommend empire Ford for best price. Go see Josue & Dave. More
by Itsallgoodjpd
Employees Worked With
November 06, 2020
Listening to customers needs and Communication was not a strong suit for Mr. Perez .. The manager Kevin was great and easier to deal with he was great strong suit for Mr. Perez .. The manager Kevin was great and easier to deal with he was great More
by noeltiff31
November 04, 2020
I enjoyed my experience. My salesman, John was very pleasant and professional. His boss was also great. Kerry in the office was very, very nice. I hope they appreciate her. pleasant and professional. His boss was also great. Kerry in the office was very, very nice. I hope they appreciate her. More
by tobeyfernandes
November 03, 2020
Kevin was incredible! I got the price that I wanted, no hassles no back and forth. Tyler also assisted in the process , I would buy again from these guys! hassles no back and forth. Tyler also assisted in the process , I would buy again from these guys! More
by Frank Oliveira
October 31, 2020
Worst service department ever!!! Brought car in for recall repair. Delearship broke part repairing car, said nothing, and sent car home with my son saying car was all set. Bring car immediately back an recall repair. Delearship broke part repairing car, said nothing, and sent car home with my son saying car was all set. Bring car immediately back and worker admits they knew car was not fixed or safe. The worst part is, admitting to do improper repairs on a vehicle and sending a young kid away with the vehicle you say is safe to drive, when you know it's not. Safety and integrity must not be a business value to them. Not impressed. E.M. More
by Not happy
Employees Worked With
Kevin Lighty, Lino Oliveira
