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Empire Ford Inc.
Fall River, MA
789 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 789 reviews
February 05, 2026
Our experience at Empire Ford was outstanding! Our Salesman Nicholas Gauthier listened to our wants and needs and delivered exactly what we wanted at an outstanding value. He was professional, cou Our Salesman Nicholas Gauthier listened to our wants and needs and delivered exactly what we wanted at an outstanding value. He was professional, courteous, and made our experience absolutely delight. We will both be happy to recommend both Nicholas and Empire Ford to family and friends. More
by corey.soderlund
Verified Customer
February 05, 2026
Very straightforward negotiation. Great team and always willing to help customers. Made my car buying experience very pleasant. Great team and always willing to help customers. Made my car buying experience very pleasant. More
by querubin_90
February 05, 2026
We were able to work through a number of items on the sales deal, and I felt they were fair and listened carefully and we found a way to make a good deal for both. Process was much better than previous e sales deal, and I felt they were fair and listened carefully and we found a way to make a good deal for both. Process was much better than previous experiences from other dealers. Service department is great and very responsive. More
by dmackintosh753
January 30, 2026
I am pleased with the service department and I am going to leave it at that to leave it at that More
by BUBBADOG6
Employees Worked With
January 29, 2026
Jeremy was incredibly helpful when we were buying a used car from Empire. He followed up on everything. car from Empire. He followed up on everything. More
by suecurtis
January 23, 2026
We had an excellent experience with Empire Ford! Joe Felipe was great to work with. Thank you Joe Felipe was great to work with. Thank you More
by brad
January 21, 2026
Over priced on parts went for oil change and came out with a list of stuff to fix with a list of stuff to fix More
by Por2geesguy69
Employees Worked With
January 17, 2026
Very helpful and understanding. Took the time to explain things in thorough detail while I was running on no sleep. Took the time to explain things in thorough detail while I was running on no sleep. More
by Xavier K
January 15, 2026
I was dealing with a young man named Zach. He was very informative called me to make sure the work that was done on my truck was exactly what I needed done and everything was done the perfecti He was very informative called me to make sure the work that was done on my truck was exactly what I needed done and everything was done the perfection give that young man raise! More
by Steve
Employees Worked With
Zach Souza
