Empire Hyundai Inc

Looked at car on Memorial Day. Filled out paperwork, got called on Tuesday and was told we were approved and car was ready for pick up. Brought our trade in and sales rep switched Filled out paperwork, got called on Tuesday and was told we were approved and car was ready for pick up. Brought our trade in and sales rep switched plates, had NO paperwork ready for us, we told mgmt we were not leaving in car without paperwork, we were informed to come in tomorrow and everything would be ready. We did take car home, brought it back next day at noon, again NO Paperwork prepared, we took our trade in back, no deal done. Find out days later the loan we were approved for was almost $200 over our budget, we were very clear on our budget. Very disappointed, sneaky, unprofessional, unpleasant experience More

I have nothing but good things to say about Empire Hyundai in Fall River.I met a great dales person (Kevin) that did everything for me not only to get a car to fit my needs but also my budget. Kevin b Hyundai in Fall River.I met a great dales person (Kevin) that did everything for me not only to get a car to fit my needs but also my budget. Kevin been a great friend and a great help and he still helps me out when i have any questions about service department or the car. Next time you think of purchasing a car go yo Empire Hyundai and ask for Kevin. More

Bought a car here in July of 2020, and ended up selling it recently in January. Was sold a useless extended service plan contract that was almost $3,000 when the car already has a 100,000 mile/10 year warr it recently in January. Was sold a useless extended service plan contract that was almost $3,000 when the car already has a 100,000 mile/10 year warranty. Met the finance manager Jason Silva on January 22, 2022 to sign the paperwork to cancel my Wheel & Tire, GAP insurance, and Extended service plan contracts. I had forwarded him the letter from the bank stating the loan was paid off in full on Friday February 18, 2022 and received no response. I called the Portfolio Group that the contracts were with to confirm if the contracts were canceled. I spoke with Cyndi on February 21, 2022 from Portfolio Group and she stated they were not canceled even though I signed the paperwork a month ago. So I ended up calling into Empire Hyundai and spoke with Trevor Torres the General Manager on February 21, 2022 stating how Jason never replied to confirm he received the document I sent and how the Portfolio Group confirmed the contracts were not canceled even though I filled the paperwork out a month prior. After I made the phone call to Trevor, Jason had replied stating he “got it. Thank you.” and then I asked if the refund checks for the canceled contracts will be backdated to January 22, 2022 since that is when I originally filled out the cancellation paperwork. It is now Thursday February 24, 2022 and he still has not answered me. I just called in to try and get into contact with him and the receptionist put me on hold for almost 10 minutes just to tell me he was “with a customer”. I then called Portfolio Group again on 02/24/2022 and spoke with Hayley and she stated the Gap insurance was canceled January 31, 2022 even though I signed the paperwork on January 22, 2022. They waited 9 days to file it. However, Hayley stated the extended service plan and the wheel and tire contract have not been canceled as of yet even though I signed the cancellation paperwork the same day 01/22/2022. I should be owed a refund back to the date the documents were originally signed because this is ridiculous. I wish it was possible to leave no stars as a review because that is all this place deserves. I will be sure to never do business with this dealership again because the customer service here is horrible. I suggest if you plan to buy a Hyundai, do not waste your time or money at this dealership. More

Incredible experience from the moment I walked in, through to delivery of my vehicle. Justin and the group were great to deal with, upfront and accommodating. I traveled an hour and a half and would g through to delivery of my vehicle. Justin and the group were great to deal with, upfront and accommodating. I traveled an hour and a half and would gladly do it again. More

Another customer complaining about Bait and Switch dealer. At least this time, this customer made a YouTube video on his bad experience https://www.youtube.com/watch?v=xKaaQOzHgZA dealer. At least this time, this customer made a YouTube video on his bad experience https://www.youtube.com/watch?v=xKaaQOzHgZA More

Classic Bait and Switch dealer. Called to see if the price listed on the website (MSRP) was going to be the selling price (plus taxes and fees of course), they agreed. I drove over and was hit with a 10 price listed on the website (MSRP) was going to be the selling price (plus taxes and fees of course), they agreed. I drove over and was hit with a 10k markup, classic bait and switch. Stay far away. More

When I went to the dealership I knew what I wanted and the salesmen sat down listen to me and paid attention and they actually took their time to not rush me at all or try to push a car on me they took th the salesmen sat down listen to me and paid attention and they actually took their time to not rush me at all or try to push a car on me they took their time they show me what I wanted and I purchased exactly what I wanted to get More

Also posted on google…..I have been buying my vehicles from the same Honda Village salesman for over a decade because of poor experiences at other dealerships. We really wanted to purchase a Hyundai Palis from the same Honda Village salesman for over a decade because of poor experiences at other dealerships. We really wanted to purchase a Hyundai Palisade but were skeptical of going to a new dealership. We had a fantastic experience with Ben V. We came in on Sunday at 2:00 and walked out with the car at 4:30. Ben was upfront and very professional throughout the process. We had the typical back and forth negotiation but I never felt pressured to make a quick decision. They were also flexible with setting up our financing appt since we had to get back to pick up our son. I highly recommend working with Ben V. More