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Empire Nissan of Bay Ridge
Brooklyn, NY
1,184 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,184 Reviews of Empire Nissan of Bay Ridge
November 22, 2020
Poor customer service, not much directions give in. Went in to get my car serviced, upon entering the dealership someone met us at our car and gave us a paper. No directions were given on what to do next. A in to get my car serviced, upon entering the dealership someone met us at our car and gave us a paper. No directions were given on what to do next. After waiting for about 45 mins, I went to ask someone about when will my car be finished. I was then instructed that I had to go see the service manager, unsure as to why I wasn’t told this before. After speaking with the service manager I was told they would get someone on it. I told them I would have t go somewhere then come back for my vehicle in a couple of hours because I had a meeting to attend. Upon collecting my car and returning home I noticed that they changed my license plate cover without asking for my permission . I just don’t understand how you guys can go ahead and make changes to someone’s vehicle without their permission especially after offering such terrible service. Horrible experience would not recommend anyone to go there ever again More
by kenroy
Employees Worked With
Service department
November 13, 2020
My experience at this dealership was nothing less than 5 stars. If I could give them 6 Stars I would. David was incredible. He helped me upgrade my vehicle for work and helped me transfer my TLC plates to m stars. If I could give them 6 Stars I would. David was incredible. He helped me upgrade my vehicle for work and helped me transfer my TLC plates to my new vehicle. If you shop here you should ask for him. You won’t be disappointed! More
by Maoudia301
Employees Worked With
David Rivera Jr
November 12, 2020
I returned to Rob Siew after my lease was over and he put me in a new car I will keep going back to him because he is very patient friendly and took care of all my needs and wants. me in a new car I will keep going back to him because he is very patient friendly and took care of all my needs and wants. More
by Marytzacruz993
Employees Worked With
Rob Siew
November 09, 2020
Was there to return a leaseAnd to see about leasing Was there to return a lease And to see about leasing something else for my father Leased a 2018 Nissan Altima from another nissan dealer asked we c Was there to return a lease And to see about leasing something else for my father Leased a 2018 Nissan Altima from another nissan dealer asked we could return it at any Nissan dealer was told yes and had to make an appointment Made the appointment for 12 noon Got there and was treated like crap Car was already inspected by a nissan inspector and received a perfect inspection Got to bayridge and was told we cant take the vehicle and after further discussion the car was in a accident which was not true not a scratch on the car inside or out Having dealt with them in the past Just purchased a brand new rogue last year for my wife and had a good experience then Needless to say WE DROVE back out to long island to return the car and will be doing business with them It's out of the way but treatment like this I will travel out of the way even tho I live in Brooklyn More
by Mad
Employees Worked With
Sasha Shartilov
November 06, 2020
I Have not got any luck finding a new car recently until I passed by bay ridge nissan. I worked with DJ on helping look for one that I wanted. I gave him all my needs and what I pictured for the car. He und I passed by bay ridge nissan. I worked with DJ on helping look for one that I wanted. I gave him all my needs and what I pictured for the car. He understood what I was looking for and got me a great deal on my new 2019 rogue sport. Thank you DJ and thank you Nissan. More
by belindadavis415
Employees Worked With
David Rivera Jr
November 06, 2020
Rob S, Thank you again for my new car. this is my 2nd car from bay ridge nissan. I can't say enough good things about my salesman and theis dealership.d from bay ridge nissan. I can't say enough good things about my salesman and theis dealership.d More
by belc80130
Employees Worked With
Rob Siew
October 30, 2020
David Rivera was incredibly helpful. I did not want to leave my house due to the COVID pandemic. David Rivera worked the whole entire deal over the phone, got me car insurrance and delivered the car to me leave my house due to the COVID pandemic. David Rivera worked the whole entire deal over the phone, got me car insurrance and delivered the car to me all the way in Staten Island to my front door. Thank you Bayridge Nissan for your spectacular service. This is definitely a 5 Star Dealer Ship. More
by Mviggiano
Employees Worked With
David Rivera Jr
October 25, 2020
I received exceptional service with Nissan’s car dealer Sasha, who conducted himself in a professional and tolerant manner. He was quickly understood what car would fit me best. He found the best deal, an Sasha, who conducted himself in a professional and tolerant manner. He was quickly understood what car would fit me best. He found the best deal, and negotiated the price with all promotions included. He provided outstanding assistance through the whole process including enrollment in car insurance. I was very satisfied with this purchase and amazing service. And post-sale I very appreciated his feedback when I had questions about car services and needed help. I greatly recommend having a deal with Sasha. More
by Gail
Employees Worked With
Sasha Shartilov
