Empire Nissan of Bay Ridge

Worst service I’ve ever had @ any Nissan dealer I’ve ever went to went for a oil change they said I would have my car back in a hour so I said fine 2 1/2 hrs pass by and my car still not evn ready so I had l went to went for a oil change they said I would have my car back in a hour so I said fine 2 1/2 hrs pass by and my car still not evn ready so I had leave & when I got home I realized my AirPods went missing out my car worst experience I’ve ever had More

This is one of the worst car dealerships EVER! From sales to service. First time dealing with Nissan and Bayridge Nissan made me HATE it! They will take advantage of you and it’s very sad. I just wish I can to service. First time dealing with Nissan and Bayridge Nissan made me HATE it! They will take advantage of you and it’s very sad. I just wish I can restart and go elsewhere. I’m looking to get rid of my 2016 Nissan thanks to the horrible service and communication from Bayridge. More

Almost every single month, I get the same email over and over again. It goes as followed; "Thanks for being a part of the Bay Ridge Nissan referral program. We wanted to check in with your sharing and rewar over again. It goes as followed; "Thanks for being a part of the Bay Ridge Nissan referral program. We wanted to check in with your sharing and reward stats from the last month". Basically, I brought two friends of mine over to this dealership and they ended up purchasing two cars back in January 15 2018 and March 1 2018. The email informed that every time you bring a new customer to this specific dealership, you will be rewarded about $200. After two years, (writing this as of September 23 2020), I have not been able to redeem my reward(s). I was expecting them to eventually send it through mail, as I had done previously with Bay Ridge Honda. Thus being said, I had walked into Bay Ridge Nissan's dealership, and they paired me with Vincent Freund (more like Vincent FRAUD). Vincent was incredibly dishonest and very arrogant. He kept claiming that there was no possible way of redeeming the reward, and that it was "too late". I grew frustrated and calmly asked why I was still receiving emails about this so called promised reward. Ignorantly, he replied saying to just "unsubscribe" by scrolling down upon one of the emails to stop getting them. He then proceeded to say if I were to get ANOTHER customer to purchase a car, he would then agree to allow me to redeem another reward. I will never be recommending this dealership to another living soul again. He had tried to manipulate me into unsubscribing from a vital subscription that is supposed to update me on my status, then proceeded to try and gain revenue from my friends. I would highly appreciate someone to contact me about this redemption for my promised rewards. This was a very upsetting ongoing situation. More

Don’t ever trust any one in this dealer, they want to rip me off in a used car I want to buy The service manager claimed that he change the rotors and the brake front and back to increase the price of the ca me off in a used car I want to buy The service manager claimed that he change the rotors and the brake front and back to increase the price of the car but the fact is nothing was changed and when I find out he said that the parts in order and the car is not ready, I ask to speak to the dealer manager, Nasr the sales manager he promised he will setup an appointment and call me !! It is been 3 weeks no one contacted me yet. More