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Empire Nissan of Bay Ridge
Brooklyn, NY
1,184 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,184 Reviews of Empire Nissan of Bay Ridge
July 24, 2020
Worst experience ever This service is horrible. My car arrived yesterday morning. A half of the day yesterday I spent trying to call my service advisor. Finally at about 3 This service is horrible. My car arrived yesterday morning. A half of the day yesterday I spent trying to call my service advisor. Finally at about 3 PM he called me and said that he was at his lunch break and that he would call me back by the end of the day or, the worst case scenario, by 12 pm tomorrow (which is today). So guess what I was doing the whole day today? Yes, spent the whole day trying to reach my service advisor. Calling his number, leaving messages is absolutely useless. Trying to call other service advisor is useless as well. They either don't pick up or hang up right away without even saying hello. So, this is the third day I'm without my leased car, and I wasn't even offered a courtesy car, or even a simple explanation about what happened to my car, and when it is going to be ready. More
by Art
Employees Worked With
Hector
July 16, 2020
Very Poor Customer Service On Tuesday 7/14/20 I scheduled what I thought would be an appointment for a test drive of the 2020 Sentra for 3:30PM on 7/15/20. Soon after making the On Tuesday 7/14/20 I scheduled what I thought would be an appointment for a test drive of the 2020 Sentra for 3:30PM on 7/15/20. Soon after making the appointment I received an email from Samantha @ Bay Ridge Nissan asking for some more information. She asked if the vehicle was going to be leased or purchased and if there was going to be a trade in. I immediately responded with the requested information. I did not hear back from the dealership that day or the next. I still proceeded to go at the scheduled appointment since that was the only time I was available. Once I entered the dealership I was not greeted at all. I guess they are so busying selling cars during the pandemic. I looked all around for the 2020 Sentra but, to my surprise it was nowhere to be found inside the dealership or the lot. I asked the receptionist about the 2020 Sentra and was told that they do not have one but the have used Sentra's that are available. I was not interested in a used vehicle, I wanted to look and test drive the all new design 2020 Sentra. I am very disappointed with the service from this dealership because my time was not valued and was wasted. Instead of emailing me back right away to ask me how do I plan to purchase a vehicle you do not have, I should have been told there are no 2020 Sentra's available but we can contact you once a vehicle comes in. People have the choice to buy a car anywhere, it's the customer service that makes one establishment different from the other. Bayridge Nissan does not care about a customers time or experience. I'm sure the dealership will soon post a generic response, like they have done many times in the past. While not addressing the basic issue of proper customer service. Don't say "If you would like to discuss anything in further detail, please feel free to contact me". What should be said by the Client Relations Manager is, please contact me so we can rectify this issue so no other customers may have a similar experience. More
by XpertJoey
Employees Worked With
Samantha Mansour
July 02, 2020
Mr.Nasr was professional and help me with my first car. I’m very pleased with the outcome. And I would definitely recommend to family and friends I’m very pleased with the outcome. And I would definitely recommend to family and friends More
by Chanel
Employees Worked With
Mr.Barry , Nasr Mohamed
June 29, 2020
It was not easy to buy a car online but you can do it. I appreciate the sale person Baha Ergashev for great work! It was very easy to understand all car purchases process. appreciate the sale person Baha Ergashev for great work! It was very easy to understand all car purchases process. More
by Danafromnyc
Employees Worked With
Baha Ergashev
June 29, 2020
Nasr was there every step of the way from the moment I told him I needed help finding my sister a car. He made this first time experience one of the best! Everything went so smoothly and we left with bett told him I needed help finding my sister a car. He made this first time experience one of the best! Everything went so smoothly and we left with better than what we came in for! More
by Chris
Employees Worked With
Nasr Mohamed
June 29, 2020
My first experience at Bayridge Nissan was an absolute success! Nas was extremely helpful throughout the whole process of me purchasing my first car. He is someone that will work with you and help you fin success! Nas was extremely helpful throughout the whole process of me purchasing my first car. He is someone that will work with you and help you find a car suitable for you ! Definitely 5 STARS !! More
by Ashley Bazard
Employees Worked With
Nasr Mohamed
June 28, 2020
Everyone in Bay Ridge Nissan were very attentive in helping me get my new Nissan Rogue. Baja was great guided me through the whole process from very begining. Love my new car. THANK YOU BAY RID helping me get my new Nissan Rogue. Baja was great guided me through the whole process from very begining. Love my new car. THANK YOU BAY RIDGE NISSAN More
by Boristhetrainer
Employees Worked With
Henry Jones, Baha Ergashev
June 20, 2020
So happy with my new car thanks to DJ! Awesome customer service. Place was clean. Social distancing maintained. Very happy with my purchase. Staff was very attentive and informative. service. Place was clean. Social distancing maintained. Very happy with my purchase. Staff was very attentive and informative. More
by Mdee
Employees Worked With
David Rivera Jr
June 18, 2020
This was a very good experience from start to finish ,everyone was so polite and made sure I got got exactly what I wanted!!!!! Thank you guys!!!! ,everyone was so polite and made sure I got got exactly what I wanted!!!!! Thank you guys!!!! More
by Koko
Employees Worked With
Baha Ergashev
