Empire Nissan of Bay Ridge

Very bad service. Liers. Don't use them. U will be charge no matter if you have warranty. At least $225 pass taxes. The worst service I ever had in America no matter if you have warranty. At least $225 pass taxes. The worst service I ever had in America More

The salesperson “Sasha” was rude, talking back and arguing when showing the vehicle and whenever I mentioned something or asked a question. Dishonest salespeople, no transparency, and sales tactics fr arguing when showing the vehicle and whenever I mentioned something or asked a question. Dishonest salespeople, no transparency, and sales tactics from the pre-Internet age. At the final stage of their plot, they literally wanted me to pay for the vehicle before I see or sign any paperwork and refused to show me the papers and the manufacturer CPO warranty document/contract/inspection. More

Worst Experience ever. Customer Service, Concern or Communication is of no importance to anyone at this dealership. Lei Wang (Salesperson) is the worst. Lacks profes ever. Customer Service, Concern or Communication is of no importance to anyone at this dealership. Lei Wang (Salesperson) is the worst. Lacks professionalism, communication skills and disrespectful. A simple accounting issue between Nissan Finance and the dealership could have been resolved just by management handling the issue upon my request. This issue now has to have legal representation involved because the employees at this dealership can't solve a simple problem. Oh and the management doesn't care about customer concerns either. I asked to speak to the Sales Manager who I was told was named Samantha. I never got to speak to Samantha. Someone who identified themselves as a Sales Manager ( I believe their name was David) attempted to speak to me but wanted Lei Wang to sit in on the discussion. Being already agitated by Lei Wang I informed this manager that I would not speak to them if he insisted to have Lei Wang within my presence. This so called Manager tells me,"We are all adults here" agitating me even more. Once I informed this so called Manager the next steps was to speak to my legal he says to me,"Well that's fine. Have your legal rep contacts ours." Really, Bay Ridge Nissan? So this is the respect that customers get if they do business here. This issue has been going on since June. We are heading into Mid-August and all I wanted was something so simple. As a veteran that suffers from PTSD this whole situations has me stressed out and it doesn't have to be this way. I'm not a person that gets out of pocket but when I expect good customer , that's what I hope to get. service that's what I hope I get. When I express my concern with not dealing with people I would expect management to listen. My expectations of Bay Ridge Nissan has dropped significantly and going forward I'm not on board with doing business here. At least not for me. More

** Victim of this dealership* I came here in late June of 2020 with my wife to lease the 2020 Murano. At first the sales rep Akeem seems very helpful. We discussed the different options available and take 2020 with my wife to lease the 2020 Murano. At first the sales rep Akeem seems very helpful. We discussed the different options available and take into consideration of a possible trade in. After a long wait for the final numbers from the finance manager Ray upstairs, he came back with amount way over our budget. Over $500 per month and I have to put down over $3000.00 with my trade in. I kept my composure and excused ourselves and quickly declined the offer. I thought I had walked into leasing a BMW. The following day I received a voicemail from one of the owners to come back in. Instead of coming in I simply returned his call as a courtesy. Over the phone he offered a better deal of $338/month with $2100 in taxes and fees due at signing. This offer does not include my trade in which is more reasonable considering I’ve also reach out to other nissan dealerships with similar quotes. I chose this dealership because it’s convenient, closest to my house. I must admit I had failed to read any reviews and research before I step foot in this dealership. We sat down with the finance manager Ray to finalize the deal and that’s when he insist all different products for us to buy. One of the product is the GAP insurance to protect ourself in case of a theft or totaled vehicle which will pay the difference of the fair market value vs book value. It was very convincing to my wife and to avoid any arguments, we agreed to purchase the gap insurance which he rolled into our lease payment(a big no no). After a nearly a month, we received an advice from a family friend who had worked in many dealerships stated that we do not need to purchase GAP insurance for a lease. So I did some online research and many bloggers stated do not have to and can cancel it. I reached out to the salesperson akeem to ask him to cancel my gap insurance and he stated that he brought it to the finance manager Ray who can work on it. After several days, and several follow ups, they told me I cannot cancel my gap insurance that I had purchased. I was curious to know why and decided to call the leasing bank(NMAC) and spoke with a representative and a supervisor which both had confirmed that there is no GAP insurance with them so there is nothing to cancelled. I called Manny and he stated that i was talking with some college kids who don’t know what they are talking about. He asked what are you trying to get out of this? I said I wanted to cancelled my GAP insurance which you all said it’s not possible with tons of paper work involved. So I asked provide me with proof of my GAP insurance then. He paused for a quick minute and told me that he will have the sales person or finance manager to get me the GAP insurance documents. On Saturday, AUgust 8, 2020, Ray called me and ask for me to come in to his office to show me proof of my GAP insurance and again insist those who works at NMAC don’t know anything. I waited and he pulled up my contract and tells me paragraph 26 on the lease document is my GAP insurance. I was shocked!! I said this is the language for all leases. Then he printed out a special insurance notice that my wife had signed off on which claims that we are responsible to obtain sufficient insurance for the lease (full coverage). I stated that this is not a proof of the Gap insurance you charged me for. He goes this is all I can supply to you. I’m sorry that you opt to pay a higher premium. Why would Anyone opt to pay a higher premium?!? Now I must contact legal because this appears to me like a fraud/scheme. They are charging me for a product that I did not need nor do they have any records to show me that we are covered me under that product. My initial deal was $338 and now I’m stuck with paying $509 for something that does not exist. The best answer received from the finance manager Ray is “I’m sorry you opt to pay more for this vehicle!”. More