Empire Nissan of Bay Ridge

Worst Experience ever. Customer Service, Concern or Communication is of no importance to anyone at this dealership. Lei Wang (Salesperson) is the worst. Lacks profes ever. Customer Service, Concern or Communication is of no importance to anyone at this dealership. Lei Wang (Salesperson) is the worst. Lacks professionalism, communication skills and disrespectful. A simple accounting issue between Nissan Finance and the dealership could have been resolved just by management handling the issue upon my request. This issue now has to have legal representation involved because the employees at this dealership can't solve a simple problem. Oh and the management doesn't care about customer concerns either. I asked to speak to the Sales Manager who I was told was named Samantha. I never got to speak to Samantha. Someone who identified themselves as a Sales Manager ( I believe their name was David) attempted to speak to me but wanted Lei Wang to sit in on the discussion. Being already agitated by Lei Wang I informed this manager that I would not speak to them if he insisted to have Lei Wang within my presence. This so called Manager tells me,"We are all adults here" agitating me even more. Once I informed this so called Manager the next steps was to speak to my legal he says to me,"Well that's fine. Have your legal rep contacts ours." Really, Bay Ridge Nissan? So this is the respect that customers get if they do business here. This issue has been going on since June. We are heading into Mid-August and all I wanted was something so simple. As a veteran that suffers from PTSD this whole situations has me stressed out and it doesn't have to be this way. I'm not a person that gets out of pocket but when I expect good customer , that's what I hope to get. service that's what I hope I get. When I express my concern with not dealing with people I would expect management to listen. My expectations of Bay Ridge Nissan has dropped significantly and going forward I'm not on board with doing business here. At least not for me. More

** Victim of this dealership* I came here in late June of 2020 with my wife to lease the 2020 Murano. At first the sales rep Akeem seems very helpful. We discussed the different options available and take 2020 with my wife to lease the 2020 Murano. At first the sales rep Akeem seems very helpful. We discussed the different options available and take into consideration of a possible trade in. After a long wait for the final numbers from the finance manager Ray upstairs, he came back with amount way over our budget. Over $500 per month and I have to put down over $3000.00 with my trade in. I kept my composure and excused ourselves and quickly declined the offer. I thought I had walked into leasing a BMW. The following day I received a voicemail from one of the owners to come back in. Instead of coming in I simply returned his call as a courtesy. Over the phone he offered a better deal of $338/month with $2100 in taxes and fees due at signing. This offer does not include my trade in which is more reasonable considering I’ve also reach out to other nissan dealerships with similar quotes. I chose this dealership because it’s convenient, closest to my house. I must admit I had failed to read any reviews and research before I step foot in this dealership. We sat down with the finance manager Ray to finalize the deal and that’s when he insist all different products for us to buy. One of the product is the GAP insurance to protect ourself in case of a theft or totaled vehicle which will pay the difference of the fair market value vs book value. It was very convincing to my wife and to avoid any arguments, we agreed to purchase the gap insurance which he rolled into our lease payment(a big no no). After a nearly a month, we received an advice from a family friend who had worked in many dealerships stated that we do not need to purchase GAP insurance for a lease. So I did some online research and many bloggers stated do not have to and can cancel it. I reached out to the salesperson akeem to ask him to cancel my gap insurance and he stated that he brought it to the finance manager Ray who can work on it. After several days, and several follow ups, they told me I cannot cancel my gap insurance that I had purchased. I was curious to know why and decided to call the leasing bank(NMAC) and spoke with a representative and a supervisor which both had confirmed that there is no GAP insurance with them so there is nothing to cancelled. I called Manny and he stated that i was talking with some college kids who don’t know what they are talking about. He asked what are you trying to get out of this? I said I wanted to cancelled my GAP insurance which you all said it’s not possible with tons of paper work involved. So I asked provide me with proof of my GAP insurance then. He paused for a quick minute and told me that he will have the sales person or finance manager to get me the GAP insurance documents. On Saturday, AUgust 8, 2020, Ray called me and ask for me to come in to his office to show me proof of my GAP insurance and again insist those who works at NMAC don’t know anything. I waited and he pulled up my contract and tells me paragraph 26 on the lease document is my GAP insurance. I was shocked!! I said this is the language for all leases. Then he printed out a special insurance notice that my wife had signed off on which claims that we are responsible to obtain sufficient insurance for the lease (full coverage). I stated that this is not a proof of the Gap insurance you charged me for. He goes this is all I can supply to you. I’m sorry that you opt to pay a higher premium. Why would Anyone opt to pay a higher premium?!? Now I must contact legal because this appears to me like a fraud/scheme. They are charging me for a product that I did not need nor do they have any records to show me that we are covered me under that product. My initial deal was $338 and now I’m stuck with paying $509 for something that does not exist. The best answer received from the finance manager Ray is “I’m sorry you opt to pay more for this vehicle!”. More

Worst experience ever This service is horrible. My car arrived yesterday morning. A half of the day yesterday I spent trying to call my service advisor. Finally at about 3 This service is horrible. My car arrived yesterday morning. A half of the day yesterday I spent trying to call my service advisor. Finally at about 3 PM he called me and said that he was at his lunch break and that he would call me back by the end of the day or, the worst case scenario, by 12 pm tomorrow (which is today). So guess what I was doing the whole day today? Yes, spent the whole day trying to reach my service advisor. Calling his number, leaving messages is absolutely useless. Trying to call other service advisor is useless as well. They either don't pick up or hang up right away without even saying hello. So, this is the third day I'm without my leased car, and I wasn't even offered a courtesy car, or even a simple explanation about what happened to my car, and when it is going to be ready. More

Very Poor Customer Service On Tuesday 7/14/20 I scheduled what I thought would be an appointment for a test drive of the 2020 Sentra for 3:30PM on 7/15/20. Soon after making the On Tuesday 7/14/20 I scheduled what I thought would be an appointment for a test drive of the 2020 Sentra for 3:30PM on 7/15/20. Soon after making the appointment I received an email from Samantha @ Bay Ridge Nissan asking for some more information. She asked if the vehicle was going to be leased or purchased and if there was going to be a trade in. I immediately responded with the requested information. I did not hear back from the dealership that day or the next. I still proceeded to go at the scheduled appointment since that was the only time I was available. Once I entered the dealership I was not greeted at all. I guess they are so busying selling cars during the pandemic. I looked all around for the 2020 Sentra but, to my surprise it was nowhere to be found inside the dealership or the lot. I asked the receptionist about the 2020 Sentra and was told that they do not have one but the have used Sentra's that are available. I was not interested in a used vehicle, I wanted to look and test drive the all new design 2020 Sentra. I am very disappointed with the service from this dealership because my time was not valued and was wasted. Instead of emailing me back right away to ask me how do I plan to purchase a vehicle you do not have, I should have been told there are no 2020 Sentra's available but we can contact you once a vehicle comes in. People have the choice to buy a car anywhere, it's the customer service that makes one establishment different from the other. Bayridge Nissan does not care about a customers time or experience. I'm sure the dealership will soon post a generic response, like they have done many times in the past. While not addressing the basic issue of proper customer service. Don't say "If you would like to discuss anything in further detail, please feel free to contact me". What should be said by the Client Relations Manager is, please contact me so we can rectify this issue so no other customers may have a similar experience. More