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Empire Nissan of Bay Ridge
Brooklyn, NY
1,186 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,186 Reviews of Empire Nissan of Bay Ridge
April 23, 2015
Easy and hassle free experience to buy new car ! I really don’t know why ppl are complaining. We just bought new 2015 Murano with BayRigdeNissan (this was our 3rd Nissan dealer we saw) and it was the I really don’t know why ppl are complaining. We just bought new 2015 Murano with BayRigdeNissan (this was our 3rd Nissan dealer we saw) and it was the most pleasant talk/purchase ever. No hassle, no back and forward with the price. We came on Sunday – busy day but we didn't wait long for the sale person. We knew what we want, how much we want to spend and how much we could get for our car as a trade-in. If you do your homework – no one will screw you. DO YOUR HOMEWORK!!! Sales person Jose and financial manager Barry were very honest and very professional. No push to buy extras etc. On Tuesday we left with our new car after couple of hours of paper work: financials, insurance, dmv etc. I don’t know about used cars sale method but for brand new…this is the place to go. And ask for Jose – he is young but has passion for cars, knowledge and he has very nice personality. More
by Mirek S
Employees Worked With
Barry Rozell, Jose Narvaez
April 20, 2015
Unprofessional, rude, and disrespectful service I brought my 2012 Nissan Altima to the service center at Bay Ridge Nissan because my right rear window only went up from the main switch. I had brough I brought my 2012 Nissan Altima to the service center at Bay Ridge Nissan because my right rear window only went up from the main switch. I had brought my car here for this problem previously, but the staff told me it would take some time and to bring it when I would be able to leave the car. I use my car to commute everyday, so it was difficult for me to find the time to do this. Normally, this would be covered under warranty, but by the time I brought it again, I was 1,000 miles over my warranty so I had to pay out of pocket for the fixes. While it was bothersome to me, I remained understanding. I asked Sebastiano specifically if it would cost a lot of money for the repairs, and he said, "Let's hope not." He told me to sign a paper and to wait in the lounge while the car was looked at so I could be provided with a price estimate. Now, I do not always come to the dealer so I am not familiar with the way the system works. I would expect it to be explained to me. After waiting for 2 hours, without any updates, I went to ask Sebastiano what was going on with my car. He told me he was waiting on them, he didn't know, and he was going to find out. A few minutes later, he brought me to his office to show me a bill for almost $400. Personally, I do not have that much money to spend on a window switch, that would of been covered under warranty if I brought in my car a few weeks earlier. While he did consult the manager, Victor Paredes, to try to work with me on the price, it was out of my budget. When I told him I was going to deny the services, he told me I was going to be billed $115.00 because the car was looked at. Excuse me? Is it not necessary for me to be told BEFORE my car is looked at that I would have to pay for it? While it is true I signed the paper that stated this, it was not explained to me, so the paper is meaningless. Sebastiano saw the way I signed the paper, and he knows very well I did not read it, and he knows he did not mention anything to me about paying. I thought it was simply a write up of what I reported to him. When I was asking him why he did not mention this before, he was rude and unprofessional. He literally told me, "Learn to read." I'm sorry, but that is not how a "professional" staff should behave. He should have told me I would have to pay before. I don't care what time of day it is, but there is no excuse to roll your eyes, give attitude, and assume your customer knows what is going on when it is your job to explain it to them. Do not half xxx an explanation because you are trying to make money off of your customers. I am not surprised to read the other terrible reviews of their experience here. I did speak with the manager, Victor Paredes, who was much more professional. He did not waive the fee for me, but we worked out a more reasonable deal. I waited, once again, for the work to be done, after being told it would not take long. Victor later approached me in the lounge, and told me the car was coming out of the wash and almost ready. This was the cherry on top of the worst customer service ever. I specifically told Sebastiano that I just got a paint job the day prior. WHY ON EARTH WOULD YOU WASH A CAR WITH PAINT THAT HAS NOT DRIED YET? Now, they just started mocking me. Victor, whom I mistakenly thought to be more professional, started telling me I was being "ridiculous". Yes, I am ridiculous because his staff is poor and incompetent. Very professional. I am not complaining about the money - I am complaining about the poor customer service. This should be of priority. I felt exceptionally disrespected, and whatever the reason is, there is no excuse for this type of behavior. Let me not get into what SHOULD have been done. Victor was kind enough to try to mend the problem, but Sebastiano could care less about his impolite demeanor. This behavior was not only unprofessional, but it was obnoxious, unacceptable, and unnecessary. I do not take this situation lightly, and I am extremely disappointed the way this situation played out. I believe I deserve to be treated in a courteous manner and this type of conduct should not be left unresolved. Save yourself the trouble and go to another service center. I will not be coming here anymore. More
by amanda12
Employees Worked With
Sebastiano Trombetta
April 02, 2015
The exerience we had was great. Jhonny made us feel at home. Johnny Vargas was very professional and cordial. He made our purchase experience very smooth and hassle free. Johnny Vargas explained everything clear Johnny Vargas was very professional and cordial. He made our purchase experience very smooth and hassle free. Johnny Vargas explained everything clearly to us and did not pressure us into making our decision. More
by Homebound
Employees Worked With
Johnny Vargas
March 29, 2015
Great Experience I came in to lease a new vehicle and met with Jose. He was very patient and professional. He provided me with all of the information I needed about th I came in to lease a new vehicle and met with Jose. He was very patient and professional. He provided me with all of the information I needed about the vehicle I was interested in as well as the leasing process. The color vehicle that I wanted was not in the dealer inventory, so he assured me that he would be be able to locate it and have it delivered there for me. Within a couple of days, I was back to pick up my vehicle. The process was pretty smooth. More
by Mhowell426
March 20, 2015
Leasing of Altima Thanks to a very competent salesman, Rick Priestley, my experience at Bay Ridge Nissan was easily facilitated. Negotiation on an agreeable price was Thanks to a very competent salesman, Rick Priestley, my experience at Bay Ridge Nissan was easily facilitated. Negotiation on an agreeable price was achieved without the usual aggravation expected at dealerships. My newly leased vehicle was available in a timely fashion as well. I would highly recommend this dealership due to the professionalism and "patience" I experienced due to having Rick as my salesman. More
by Princess
Employees Worked With
Ricardo Priestley
March 19, 2015
They are to good. And I'm satisfy for everything Ali and Denise were great. Loved the one price best price experience. They are to good. And I'm satisfy for everything they had great advice and help Ali and Denise were great. Loved the one price best price experience. They are to good. And I'm satisfy for everything they had great advice and helped me with all my concerns. More
by Shahin & Hanif
Employees Worked With
Denisse Abreu, Muhammed Ali
March 19, 2015
excellent car from knowledgeable salesman Jose was knowledgeable and helpful with my purchase. Was able to clear up any confusions I had about the car I was looking to purchase. Jose was knowledgeable and helpful with my purchase. Was able to clear up any confusions I had about the car I was looking to purchase. More
by nameisjonny
Employees Worked With
Jose Narvaez
March 16, 2015
Great Customer Service Thank You David and Darrell Everything was Great! I am very please with the service I receive. Thanks To Darrel Valdez for he excellent customer service. I am Very Happy Everything was Great! I am very please with the service I receive. Thanks To Darrel Valdez for he excellent customer service. I am Very Happy More
by Tiff
Employees Worked With
Darrel Valdez
March 14, 2015
Great buying experience. My old Rogue 2013 was totaled when I lost control of the car on a black ice. I needed replacement ASAP and Bay Ridge Nissan had exactly the Rogue I wa My old Rogue 2013 was totaled when I lost control of the car on a black ice. I needed replacement ASAP and Bay Ridge Nissan had exactly the Rogue I wanted - SL AWD with Premium package - on the floor. I did not have to wait for delivery, I could pick it up right away, which was just great. The buying process was very smooth, thanks to Steve Miglino. Barry Rozell in the Financing was very helpful as well. Overall - very nice experience. Will be back in 3 years for my new car. Thank you everyone. More
by YelenaL
Employees Worked With
Barry Rozell, Steven Miglino
March 13, 2015
Great Experience The dealership staff was easy to deal with and very knowledgeable about the product. Jose was awesome at finding me what I wanted and hassle free pric The dealership staff was easy to deal with and very knowledgeable about the product. Jose was awesome at finding me what I wanted and hassle free pricing. Jose helped me set up my car when it came in as well. I'm going to bring my dad in to see him in the summer when his current lease is up. More
by mrbill89
Employees Worked With
Barry Rozell, Jose Narvaez
